• Initiate and maintain regular communication with VIP clients via phone and digital channels; • Provide personalized support and promptly resolve VIP client inquiries and requests; • Build long-term relationships with high-value clients and ensure a high level of satisfaction; • Identify clients who meet VIP criteria (deposits, trading volume, activity level) and support their transition to VIP status; • Proactively engage non-VIP clients and encourage account upgrades; • Develop customized strategies to reactivate inactive or low-activity clients; • Monitor client activity and provide tailored recommendations based on trading behavior; • Maintain accurate and up-to-date records of client interactions in the CRM system; • Work closely with internal teams to improve client experience and retention

• Serve as the strategic advisor and main point of contact for high-value clients, ensuring the successful delivery of marketing solutions that meet defined KPIs and marketing objectives. • Build, maintain, and grow multi-stakeholder relationships, including executive and senior-level client contacts. • Develop and execute account growth strategies, identifying upsell and cross-sell opportunities that drive incremental revenue. • Monitor account performance through data-driven insights, preparing detailed performance marketing reports and presenting strategic recommendations to clients and leadership. • Lead weekly strategic planning sessions to assess progress, recalibrate priorities, and mitigate risks. • Anticipate client challenges and proactively deliver solutions to maintain satisfaction and retention. • Collaborate with internal stakeholders to optimize workflows, processes, and client delivery standards, ensuring operational excellence. • Represent the agency’s brand and values in all client interactions, maintaining professionalism, transparency, and accountability.

• Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients. • Formulate a revenue strategy and optimization plan based on OKX's European product offerings. Collaborate closely with the product team to gather feedback from clients, identify optimization opportunities, and enhance relevant product features. • Work closely with the local executive leadership team to contribute to the company's overall strategic direction. Lead partnership efforts in Europe by identifying suitable partners and executing negotiations to expand reach and revenue streams. • Manage relationships with High Net Worth Individuals (HNWI) and key clients in Europe, ensuring positive customer experiences through proactive account management. Build long-lasting client relationships to secure referrals and originate new prospective clients, while working with operations to address potential roadblocks. • Oversee legal and compliance aspects, including adherence to the relevant regulations, client KYC/AML processes, and reporting to ensure all activities meet the highest standards. Serve as a brand ambassador, educating customers on OKX's full value proposition, from trading tools to yield products, while escalating feedback to improve platform compliance and user experience.

• Execute strategic plans to achieve sales targets and ensure executives are informed on the progress of those goals • Act as a point of contact for existing and potential customers within assigned territory • Identify local business opportunities and challenges • Report on regional sales results (weekly, monthly, quarterly and annually) • Present our products and services to prospective customers • Identify customer needs and recommend product solutions • Work closely with salespeople and other internal teams to meet individual and group sales quotas • Answer customer questions about features, pricing and additional services • Cross-sell products, when appropriate • Collaborate with sales representatives from different territories to share best practices and support a cohesive sales approach • Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs • Understand industry-specific trends and landscapes • Keep current with economic indicators, changing trends, supply and demand and competitors to maintain sales volume and product mix • Positively contribute to team effort by accomplishing related results • Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures