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Based in Foster City, California, Visa is a global payments technology organization. Visa was founded in 1958, coinciding with Bank of America’s launch of the
Quality Analyst – Cybersource
Location
Colombia
Posted
53 days ago
Salary
0
Seniority
Mid Level
Job Description
Quality Analyst – Cybersource
Visa
• Perform end‑to‑end quality reviews of customer interactions to ensure accuracy, consistency, and compliance • Support AI quality monitoring and provide feedback to improve model performance • Identify quality defects and control failures through analysis • Analyze quality data to identify trends and systemic issues • Deliver regular quality and performance reporting to leadership • Partner with functional leaders to design improvement actions • Lead calibration sessions and quality consistency reviews • Serve as trusted quality advisor influencing decisions and performance improvement strategies • Leverage AI tools to accelerate insight generation and improve model fidelity • Communicate complex findings in clear narratives
Job Requirements
- 2+ years of work experience
- Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- Experience performing quality assurance, testing, risk, or control monitoring activities in a customer service or operations environment.
- Demonstrated ability to conduct manual quality reviews and support AI‑assisted quality monitoring under moderate supervision.
- Strong analytical and critical‑thinking skills
- Proficiency with Microsoft Office tools (Excel, PowerPoint, Word)
- Ability to clearly document findings and communicate insights
- Experience analyzing quality signals across both human‑delivered and AI‑delivered interactions.
- Proficiency with data visualization and analytics tools (e.g., Power BI, Tableau)
Benefits
- Health insurance
- Paid time off
- Remote work options
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