Billing & SAP Operations Specialist (High-Volume Processing) Arvada, CO Type: Contract Experience: 0 Category: Accounting & Finance Contractor Work Model: Hybrid Brand: System One Compensation Range: 40.00 - 42.00 Per Hour Job ID: 349484 Location: Arvada, CO Contract Duration: 12-Month Contract Compensation: $42.00 Contractor Work Model: Hybrid Schedule Billing & SAP Operations Specialist (High-Volume Processing) We are seeking a detail-oriented Billing & SAP Operations Specialist to support a high-volume, fast-paced billing environment. This role is ideal for someone who thrives on accuracy, organization, and consistent workflow, while also collaborating across multiple teams to resolve issues and keep operations running smoothly. Key Responsibilities - Process high-volume billing transactions (up to 100 entries per day) - Perform repetitive billing tasks with a high degree of accuracy - Research and resolve work order and purchase order (PO) discrepancies - Manage and process work orders and POs within SAP - Maintain consistent communication and follow-up with Project Managers (PMs) and internal stakeholders - Participate in weekly vendor meetings - Collaborate with job runners, coordinators, and operations teams to resolve issues efficiently Typical Day - Reviewing and processing billing entries - Investigating and correcting PO/work order errors - Communicating with PMs, coordinators, and internal teams - Attending vendor meetings and tracking action items - Ensuring timely resolution of billing and operational issues Required Skills - Strong proficiency in Microsoft Excel and Microsoft Office - Experience with SAP, specifically work orders and purchase orders - Excellent communication and organizational skills - Ability to manage high-volume, repetitive tasks with accuracy - Experience working with SAP work order creation and billing processes - Background in customer service or coordination roles is highly valued Preferred Skills - Familiarity with Power BI - Customer service or stakeholder-facing experience - Ability to influence and collaborate without direct authority Work Schedule & Location - Full-time (40 hours/week) - Hybrid schedule: - Onsite: Tuesday–Thursday - Remote: Monday & Friday - Overtime may be required depending on workload

Role Description We are seeking a highly capable, detail-oriented Remote Solar Service Specialist to support our growing service department. This role is ideal for someone with hands-on solar experience who enjoys troubleshooting, solving problems, and working directly with customers and field teams. You will work closely with our Service Team Lead and administrative support team to help manage service requests, diagnose issues, support field technicians, and ensure a high-quality customer experience from start to finish. This is a remote position, but requires strong communication skills, technical confidence, and the ability to operate independently. Key Responsibilities - Technical Support & Troubleshooting - Perform remote diagnostics and troubleshooting for residential and commercial solar PV systems - Analyze system performance data, monitoring platforms, and inverter communications - Conduct screen-share sessions with customers to guide troubleshooting steps - Support escalation cases requiring deeper technical investigation - Verify field technician findings and completed work remotely (photos, reports, system data) - Customer Communication - Lead customer-facing Zoom calls and phone calls to explain issues and solutions clearly - Provide a calm, professional experience for customers during service issues - Translate technical findings into understandable language - Service Coordination Support - Assist in triaging incoming service requests and prioritizing work - Collaborate with Service Team Lead on job scoping and resolution strategy - Help ensure proper documentation of service cases in CRM/service platforms - Warranty & Vendor Coordination - Prepare and submit warranty claims with manufacturers (inverters, modules, etc.) - Track warranty case progress and follow through to resolution - Coordinate with vendors on technical support and replacements - Field Support & Quality Control - Review technician reports, photos, and commissioning data for accuracy and completeness - Provide feedback and support to field technicians as needed - Help maintain consistent service quality standards - Financial & Administrative Support - Assist with service job invoicing and cost tracking - Support tracking of key service KPIs (response time, resolution time, service margins) - Help ensure accurate documentation for billing and internal reporting Qualifications - Required: - 3+ years of experience in solar PV (service, installation, or engineering) - Strong understanding of solar system components (inverters, monitoring, wiring, production issues) - Experience troubleshooting solar system performance issues - Native or fluent English speaker with excellent verbal communication skills - Comfortable leading Zoom calls, phone calls, and screen-sharing sessions - Highly organized and detail-oriented - Ability to work independently in a remote environment - Preferred: - Experience with common inverter platforms (e.g., Enphase, SolarEdge, SMA) - Familiarity with monitoring platforms and remote diagnostics tools - Experience with warranty processes and manufacturer coordination - Basic understanding of electrical systems and NEC concepts - Experience with CRM or service management software - Exposure to service-related financial tracking or invoicing Benefits - 401(k) - Competitive salary - Dental insurance - Health insurance - Paid time off Why This Role Matters This role is critical to supporting our service team as we scale. You will help ensure our customers receive timely, professional support while enabling our field teams to operate efficiently and effectively. This is a remote position.

*This is not a job description for a specific job opening at DIU. The Talent Management Team collects resumes from interested candidates for periodic openings and would love to hear from you!* The Defense Innovation Unit (DIU) is a Department of War (DoW) organization focused exclusively on accelerating the adoption of commercial technology throughout the military and growing the national security innovation base. As the Department’s gateway to leading technology companies across the country, DIU is focused on rapid prototyping, fielding, and scaling of commercial solutions that can save lives, lead to new operational concepts, increase efficiency, and save taxpayer dollars. DIU has a variety of missions which bring academic and private sector solutions to national security problems. To accomplish this mission, we seek a wide variety of backgrounds including military experience, high technology product development and leadership, operations expertise, and general program management experience. Federal Civilian Position - Contract Specialist: Ensures that contractual baselines meet with Federal law and applicable, regulations, policies, and standards. DIU specializes in agreements and contracts leveraging Other Transaction Authorities, predominately those authorized by 10 U.S.C section 4022. In coordination with Program Management, develops and implements contractual direction on all agreements. Example jobs in this career field include Contract Management and Contract Administration. This position may be authorized for 100% remote work based on organizational needs. To be considered for future Contract Specialist opportunities, please apply with your resume and complete the questionnaire. Our Talent Management Team will review applications as positions become available!

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking an Estimator / Quotations Specialist to join our West Virginia territory as part of the Ohio/West Virginia Waterworks team! As an Estimator / Quotations Specialist, you will help with the development of quotations on Waterworks projects while establishing close relationships with the branches, vendor representatives, and ensuring outstanding customer service. If you have experience with industrial and mechanical quotations / estimating, knowledge of waterworks products, works well with a team and strong time management, this is an excellent opportunity to grow with an industry-leading organization! Responsibilities: - Gather required data for quote preparation, data entry of new quotes, and contact vendors for job quotes - Work directly with partners and clients to determine project scope, specifications, requirements, and perform calculations - Keep current of new products, trends, market cost, and pricing - Follow up on customer quotes and contacts vendors for material pricing - Coordinate with vendors to ensure that pricing data is received in a timely manner - Participate in the resolution of any and all pricing related issues - Analyze specifications, including sketches, blueprints, bills of material, or sample layouts - Assess cost-effectiveness of products, projects or services, tracking actual costs relative to bids as the project develops - Sends completed quotes to the FEI sales representative and/or customer, builder, or designer one day in advance of the identified due date - Confer with owners, contractors, and subcontractors on changes and adjustments to cost estimates - Completes Project Work - using and maintaining a bid calendar and updating Salesforce - Develop knowledge of the organization's products, services, and customers by working closely with more experienced brand/product managers - Recommend products and services that fit well with clients' business needs - Assist Project Managers with execution of project in accordance with organization's project management methodology according to established project plan - Identify, develop, and gather the resources to complete the project - Establish, maintain, and develop effective sales relationships with major accounts/customers - Participate in corporate-wide initiatives involving pricing functions, philosophies or processes - Participates in associate meetings and communicates any concerns to management Qualifications: - Construction-related quotations or estimating experience, required - Experience with waterworks products, highly preferred - Prior use of Planswift or similar estimating software, a plus - Familiarity with customer quotations software highly preferred - Strong proficiency with computer and software programs, including all Microsoft Applications, required - Experience reading blueprints, building plans, or drawings, preferred - Excellent communication, time management, and organizational skills - Ability to be flexible, adaptable, and multitasking skills needed, including the ability to juggle multiple, urgent requests - Self-starter, creative problem solver, and self-sufficient - Strong interpersonal skills and ability to communicate ideas in both technical and user-friendly language At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! #UniqueLink - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience. - $3,075.30 - $6,783.70- Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information