Exact Solar

Role Description We are seeking a highly capable, detail-oriented Remote Solar Service Specialist to support our growing service department. This role is ideal for someone with hands-on solar experience who enjoys troubleshooting, solving problems, and working directly with customers and field teams. You will work closely with our Service Team Lead and administrative support team to help manage service requests, diagnose issues, support field technicians, and ensure a high-quality customer experience from start to finish. This is a remote position, but requires strong communication skills, technical confidence, and the ability to operate independently. Key Responsibilities - Technical Support & Troubleshooting - Perform remote diagnostics and troubleshooting for residential and commercial solar PV systems - Analyze system performance data, monitoring platforms, and inverter communications - Conduct screen-share sessions with customers to guide troubleshooting steps - Support escalation cases requiring deeper technical investigation - Verify field technician findings and completed work remotely (photos, reports, system data) - Customer Communication - Lead customer-facing Zoom calls and phone calls to explain issues and solutions clearly - Provide a calm, professional experience for customers during service issues - Translate technical findings into understandable language - Service Coordination Support - Assist in triaging incoming service requests and prioritizing work - Collaborate with Service Team Lead on job scoping and resolution strategy - Help ensure proper documentation of service cases in CRM/service platforms - Warranty & Vendor Coordination - Prepare and submit warranty claims with manufacturers (inverters, modules, etc.) - Track warranty case progress and follow through to resolution - Coordinate with vendors on technical support and replacements - Field Support & Quality Control - Review technician reports, photos, and commissioning data for accuracy and completeness - Provide feedback and support to field technicians as needed - Help maintain consistent service quality standards - Financial & Administrative Support - Assist with service job invoicing and cost tracking - Support tracking of key service KPIs (response time, resolution time, service margins) - Help ensure accurate documentation for billing and internal reporting Qualifications - Required: - 3+ years of experience in solar PV (service, installation, or engineering) - Strong understanding of solar system components (inverters, monitoring, wiring, production issues) - Experience troubleshooting solar system performance issues - Native or fluent English speaker with excellent verbal communication skills - Comfortable leading Zoom calls, phone calls, and screen-sharing sessions - Highly organized and detail-oriented - Ability to work independently in a remote environment - Preferred: - Experience with common inverter platforms (e.g., Enphase, SolarEdge, SMA) - Familiarity with monitoring platforms and remote diagnostics tools - Experience with warranty processes and manufacturer coordination - Basic understanding of electrical systems and NEC concepts - Experience with CRM or service management software - Exposure to service-related financial tracking or invoicing Benefits - 401(k) - Competitive salary - Dental insurance - Health insurance - Paid time off Why This Role Matters This role is critical to supporting our service team as we scale. You will help ensure our customers receive timely, professional support while enabling our field teams to operate efficiently and effectively. This is a remote position.

Inside Solar Sales Specialist (EnergySage Marketplace) Company: Exact Solar Location: Remote Compensation: Base + performance incentives tied to qualified opportunities and closed deals About Exact Solar Exact Solar is a locally owned solar installer serving Pennsylvania and New Jersey for over 20 years, known for high-quality engineering, exceptional customer experience, and long-term customer relationships. Our company has earned near 5-star customer reviews and numerous regional awards, and we specialize in thoughtful system design, complex projects, battery backup, and premium installations. Unlike many solar companies, we take a consultative, low-pressure approach to helping homeowners make the right decision. As our referral and reputation-driven business continues to grow, we are expanding our team to better capture opportunities from the EnergySage solar marketplace, a high-volume online platform where homeowners compare solar proposals. Role Overview We are seeking an experienced inside salesperson to manage and respond to leads posted on the EnergySage solar marketplace. This role focuses on speed, consistency, and intelligent quoting, ensuring every EnergySage lead receives a thoughtful proposal from Exact Solar using our design software (OpenSolar) and best-practice messaging. The goal is to: - Quote every viable EnergySage lead quickly - Position Exact Solar as a trusted, premium local installer - Identify high-intent customers - Transition interested prospects to our senior technical sales consultants to close the sale This role is ideal for someone who enjoys high-volume lead engagement, marketplace sales strategy, and solar proposal development, while working closely with an experienced closing team. Key Responsibilities EnergySage Lead Management - Monitor EnergySage marketplace for newly posted homeowner projects - Quickly assess project viability and eligibility - Ensure timely quoting on all viable leads Proposal Creation - Generate solar proposals using OpenSolar design software - Follow Exact Solar proposal templates, pricing structure, and messaging standards - Ensure proposals are competitive while maintaining our premium quality positioning Marketplace Engagement - Respond to homeowner questions within the EnergySage platform - Use clear, professional, educational messaging aligned with Exact Solar’s brand - Provide guidance that helps homeowners understand system sizing, pricing, and quality differences Lead Qualification - Identify homeowners who demonstrate genuine interest in moving forward - Gather additional information when necessary (roof condition, electrical service, etc.) - Encourage interested customers to schedule consultations Sales Handoff - Schedule consultations with Exact Solar’s senior sales consultants - Provide a concise summary of the homeowner’s goals and questions - Ensure smooth handoff and customer experience Continuous Optimization - Track win rates and marketplace competitiveness - Provide feedback on proposal pricing and positioning - Assist with ongoing improvements to EnergySage quoting strategy Ideal Candidate We are looking for someone who: - Has experience in solar sales, inside sales, or solar proposal development - Understands residential solar system basics (system sizing, kWh production, pricing, incentives) - Is comfortable using solar software tools such as OpenSolar, Aurora, or similar platforms - Can manage high-volume lead engagement with speed and consistency - Writes clearly and professionally when communicating with homeowners online - Understands that EnergySage is a competitive marketplace and can position value effectively - Is organized and able to track multiple opportunities simultaneously Success in This Role Looks Like Within the first 3–6 months: - 100% of viable EnergySage leads are quoted - Response times are among the fastest on the platform - Qualified homeowners are regularly scheduled with senior sales consultants - Exact Solar significantly increases its EnergySage win rate Compensation Structure To align incentives with performance, compensation includes: Base Salary Moderate base salary providing stability. Qualified Opportunity Bonus Commission for each homeowner who: - Engages meaningfully with the proposal - Schedules a consultation with our closing team Closed Deal Commission Additional commission for deals that close from EnergySage leads. This ensures the role is motivated to both generate interest and support successful outcomes. Why This Role Matters EnergySage represents a large volume of homeowner interest, but success requires fast response, consistent quoting, and intelligent marketplace positioning. By dedicating a specialist to this channel, Exact Solar can: - Capture significantly more opportunities - Improve win rates - Allow our senior sales consultants to focus on closing high-intent customers Why Work With Exact Solar - 20+ year established local solar company - Exceptional reputation and customer reviews - Engineering-driven, quality-focused installations - Supportive team environment - Opportunity to help homeowners transition to clean energy If you enjoy solar sales, marketplace strategy, and helping homeowners make informed decisions, we would love to hear from you. Target metrics • Quote rate: >90% of viable leads • Quote response time: <12 hours • Consultation conversion: 15–25% • Closed deal rate: 5–10% of quotes Those are realistic EnergySage marketplace benchmarks. This is a remote position.