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Merit America logo
Merit America

Merit America closes the opportunity gap at scale by preparing adults stuck in low-wage roles for well-paying careers.

Learner Success Partner

Affiliate ManagerAffiliate MarketingFull TimeRemoteSeniorTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

46 days ago

Salary

$75.9K / year

Seniority

Senior

Associate DegreeEnglish

Job Description

Learner Success Partner

Merit America

• Own the learner relationship from acceptance through completion, ensuring consistent engagement and progress through academic milestones • Guide learners through The College systems and processes to identify and pursue paths aligned with their goals and desired outcomes • Conduct regular 1:1 coaching sessions focused on goal-setting, accountability, and persistence • Monitor learner progress and engagement using institutional systems and data signals • Identify at-risk learners early and implement targeted interventions to re-engage and support progress • Prioritize outreach and coaching efforts to maximize impact across a large caseload • Diagnose learners’ barriers to progress, including academic, logistical, and personal challenges • Develop and execute intervention plans tailored to learner needs • Coordinate with instructors, academic advisors, and support services to ensure aligned and timely support • Maintain consistent follow-up to ensure interventions result in measurable progress • Integrate career development into coaching conversations from the start of the program • Help learners connect academic work to career goals and long-term opportunities • Support the development of professional identity, confidence, and workplace readiness • Guide learners in translating their learning into career-relevant skills and experiences • Provide ongoing support after completion, including identifying opportunities for further education and guiding career paths • Establish early connection with learners, including outreach prior to the start of coursework • Foster a sense of belonging and community, particularly during early program phases • Normalize help-seeking behaviors and create an environment where learners stay engaged during challenges • Reinforce learner identity as a college learner and emerging professional • Use SIS, CRM and learning systems to track learner progress, engagement, and outcomes • Document coaching interactions and interventions accurately and consistently • Partner closely with faculty to align on learner performance and academic needs • Collaborate with learner support services (academic, wellness, etc.) to ensure coordinated care

Job Requirements

  • Committed to The College's mission to expand access to higher education and career pathways for working adults who have been overlooked by traditional higher education
  • Demonstrated history of embodying our values, which inform our work and drive our organization's culture
  • Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
  • Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
  • Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity
  • Demonstrated experience supporting adult learners, or participants in education, workforce development, or similar environments
  • Strong ability to build trust and maintain accountability in 1:1 relationships
  • Excellent communication and relationship-building skills across diverse populations
  • Experience using data or systems to monitor progress and inform decisions
  • Ability to manage a large caseload with structure, prioritization, and consistent follow-through
  • Ability to manage multiple priorities and operate effectively in a fast-paced, evolving environment
  • Comfort learning and working within institutional platforms (SIS, CRM, LMS, or similar tools)
  • Openness to using AI tools to support documentation, outreach, and learner engagement - and enthusiasm for learning new tools as they emerge

Benefits

  • Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
  • Flexible Spending Account and Health Savings Account
  • Dependent care Flexible Spending Account
  • Health Reimbursement Account fully funded by Merit
  • Education & personal development reimbursement
  • Catalog of courses for professional learning and development
  • Short and long-term disability
  • Unlimited vacation (after a 90-day introductory period)
  • Paid Parental Leave and Adoption benefits (after 1 year of employment)
  • 11 federally recognized holidays
  • 2 week holiday office closure in December/January
  • 401(k) retirement plan with automatic Merit contribution
  • Wellness Benefits/Wellness Resources
  • Discount perks at work program
  • Phone/technology stipend
  • Home office setup stipend
  • Affinity groups and community building via virtual, in-person, and/or regional meetups

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