Role Description As a Client Success Manager (CSM) at Storable, you will play a critical role in driving customer outcomes, retention, and growth across a portfolio of key accounts. - Build and maintain strong, long-term relationships with a portfolio of customers, acting as a strategic partner to support their business goals. - Drive customer retention and growth by increasing product adoption and identifying opportunities to expand value across the Storable platform. - Proactively manage account health, setting clear expectations and ensuring timely resolution of issues, requests, and initiatives. - Lead recurring business reviews (QBRs), delivering insights, performance trends, and strategic recommendations to stakeholders and executive audiences. - Partner cross-functionally with Product, Engineering, Sales, and Marketing to advocate for customer needs and improve the overall customer experience. - Educate customers on product enhancements, roadmap updates, and best practices to maximize impact. - Monitor and communicate customer health, risks, and opportunities using data-driven insights. - Identify potential risks early, develop mitigation plans, and align internal teams to ensure successful outcomes. - Develop a strong understanding of the storage industry and customer operating models to provide relevant, strategic guidance. Qualifications - 3–5+ years of experience in Customer Success, Account Management, or a client-facing role within a SaaS environment. - Proven ability to manage a portfolio of accounts with a focus on retention, growth, and customer satisfaction. - Strong communication and presentation skills, with experience engaging stakeholders at multiple levels, including executives. - Highly organized with the ability to manage multiple priorities and drive initiatives forward proactively. - Analytical mindset with experience leveraging data to inform decisions and customer recommendations. - Collaborative approach with experience working cross-functionally in a fast-paced environment. - Curiosity and a continuous improvement mindset, with a passion for technology and customer outcomes. Requirements - Experience in self-storage, real estate, or vertical SaaS industries (Nice to Have). - Familiarity with CRM tools (e.g., Salesforce) and customer success platforms (Nice to Have). - Experience supporting multi-product or platform-based solutions (Nice to Have). - Ability to travel as needed for customer meetings and company events. - Bachelor’s degree or equivalent experience. - All applicants must be currently authorized to work in the United States on a full-time basis. - To be eligible for employment, you must reside in certain states. Benefits - Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. - 401(k) match after 60 days, 100% vested after 1 year. - Employer contribution to your HSA, plus an HRA to help offset your deductible. - Instant access to flexible vacation with a ‘take what you need’ policy. - Company rewards and recognition that can be redeemed for personalized gifts and experiences. - 8 hours of Volunteer Time Off each year. - 8 hours of Rest, Relax, Recharge time for mental health care. - Access to mental well-being resources for yourself and dependents. - Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. - Paw'ternity Leave and Pet Bereavement policies. - Caregiver Leave: four weeks of fully paid time away from work. - $50 monthly home data stipend, plus a home office sign-on bonus of $250. - Fertility care support options. - Access to financial experts for informed decision-making. - Direct Student Loan Payment Program (some qualifications and eligibility rules apply). Company Description At Storable, we’re redefining property management for specialty real estate, tailored for the self-storage, marine, and RV & camping industries. We seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Our “Be More” culture reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees.

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

• Executing strategic sales plans to meet district quotas and expand market share within their assigned territory. • Team Leadership: They lead and manage a team of sales representatives, providing coaching, training, and performance feedback to enhance their skills and effectiveness. • Performance Analysis: Analyzing sales data and market trends is crucial for identifying new business opportunities and adjusting sales strategies accordingly. • Field Visits: Regular field visits with sales representatives allow them to observe techniques, offer direct coaching, and support client interactions. • Collaboration: They work closely with Key Industry Sales to ensure alignment of sales efforts with company goals and provide market feedback. • Assign Sales and Profit targets to align to strategic initiatives. • Performance management, talent development and talent retention. • Develop and maintain succession plan for the Sales District. • Hire, train and coach Technical Sales Representative to develop effective Sales techniques, Technical problem solving, product knowledge and awareness of customer needs. • Hire and identify needed training to develop effective Technical problem solving, product knowledge and awareness of customer needs. • Manage pipeline and target accounts to meet our growth objectives. • Execute Strategy of targets as identified as part of District Strategic Roadmap in collaboration with Regional Sales-Industries. • Execution of global strategies within each Industry Segment key customers.