• The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. • The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. • The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. • Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. • The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).

Job Title: Escrow Contract Specialist Department: Legal Job Type: Full-Time / Remote SeedTrust is looking to add to our growing team of professionals. This role is 100% remote and 100% impactful! At SeedTrust, we help families grow and reduce the financial stress of the escrow process. Join the leading technology-enabled escrow fund manager for egg donation and surrogacy. The Role The Escrow Contract Specialist will support the financial process of surrogacy through escrow as a subject matter expert in our client's agreements. This role will primarily focus on reviewing assisted reproductive contracts and scheduling regularly occurring payments to ensure continuity across all accounts with their specialized knowledge of the agreements. Responsibilities: - Work collaboratively on a team to provide support to all parties involved in the escrow process during their surrogacy or egg donation journey. - Answer questions about the escrow process, our system, and their specific contracts. - Research and troubleshoot any platform or contract issues, including outstanding payments, specific requirements, missed deadlines, etc. - Review contracts and schedule payments; including payments to donors, surrogates, insurance companies, and any additional parties involved. - Provide excellent customer service to all parties involved. You’ll be the right fit if you have: - Experience navigating complex contracts. - Excels in a fast-paced environment. - Have exceptional attention to detail. - Provide outstanding customer service. - Thrives in a collaborative team setting while also being able to work independently. - Experience with legal calendaring.

Job DetailsJob Location: Global Headquarters - Pittsburgh, PA 15219Position Type: Part TimeEducation Level: 4 Year DegreeSalary Range: $35.00 - $55.00 HourlyTravel Percentage: Less than 25%Job Category: Customer Success Pilot Implementation Specialist (Part-Time) What We Seek Our Customer Success team is looking for highly motivated current or former instructional coaches or leaders to join our team in a part-time year-round capacity. As the Pilot Implementation Specialist - you will guide internal cross-functional teams and school and district stakeholders through each stage of the pilot process, ensuring that pilots are implemented with fidelity, insights are captured and customer needs are met with excellence. This role requires someone who thrives in a collaborative, fast-paced environment and brings deep knowledge of K-12 systems, strong communication skills, and a passion for student-centered learning. The ideal candidate is a relationship-builder, a strategic thinker, and a natural facilitator who can connect the dots between customer needs, product capabilities, and team priorities. As a member of the Customer Success team, the Pilot Specialist reports to the Pilot Implementation Manager and works collaboratively with many of our teams’ Pilot Specialists must successfully complete a suite of certification requirements, as prescribed by Carnegie Learning experts including shadowing and co-facilitating professional learning activities with our experts. This position is part-time and is recruiting throughout the calendar year; applicants will be contacted when the customer demand arises. What Your Day Will Look Like Pilot Implementation Strategy Ensure consistency and cohesion across all pilot implementations by maintaining a unified pilot process and implementation plan. Equip internal teams with the tools, resources, and guidance needed to execute pilots effectively and consistently in order to: Facilitate regular communication with all stakeholders to ensure alignment, momentum, and shared understanding throughout the pilot. Deliver a high-quality, customer-centered experience from pilot kickoff to conclusion. Build strong, trusting relationships with key decision-makers and pilot participants to support long-term partnership potential. Develop and manage detailed project plans, timelines, and deliverables to ensure pilots are executed on time and within scope. Coordinate internal Carnegie Learning resources (Professional Learning, Sales, Product) to support implementation success. Internal Collaboration Serve as the connective tissue between Sales, Product, Professional Learning, and other teams—bringing a project management mindset and the customer voice to each conversation. Identify patterns across pilots and contribute to the continuous improvement of Carnegie Learning’s pilot process, tools, and documentation. Data, Reporting & Decision Support Collect and analyze pilot data (e.g., usage, feedback, progress toward goals) to assess effectiveness and identify trends. Prepare and present pilot summary reports to both internal teams and external stakeholders to guide decision-making on adoption or expansion. Risk & Issue Management Proactively identify risks to pilot success and implement contingency plans as needed to ensure positive outcomes. Perform other duties as assigned. What Should Be In Your Bookbag Bachelor’s degree in Education or related field; Master’s Degree in Education Administration or related discipline (preferred) Five (5)+ years of experience in K-12 education or edtech, including roles such as school/district administrator, project/program manager, Customer Success/Pilot Manager Proven success leading large-scale initiatives in K-12 settings, especially involving the adoption or implementation of new systems or instructional programs Deep understanding of K-12 infrastructure and operations, including: LMS, SIS and digital curriculum integration Curriculum planning and instructional leadership Professional learning and educator support Strong project management skills, with the ability to manage multiple concurrent projects with complex stakeholder landscapes. Exceptional written and verbal communication skills, with a track record of influencing and aligning diverse audiences. Solution-oriented, detail-obsessed, and committed to continuous improvement. Proficiency with SalesForce, Google Workspace and related products, MS Office programs, and ability to successfully collaborate and gather data using these tools. What Gives Us Purpose Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators. What We Provide Fostering Joy Flexible work arrangements with our Work From Anywhere Policy Empowering Parenthood Reduced working hours for soon-to-be and new parents Free access to CL products for employees and their children A Place for Connection Quarterly Wellness Incentives Monthly employee activities + recognition program Employee Allyship Groups (EAGs) What We Believe We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities. Qualifications

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. About the Team The Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic implementation approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and AI Agent. Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. As AI becomes central to how merchants support their customers, we're at the forefront of helping businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions. About the Role As Manager, Implementation, you lead one team of Implementation Managers and own the quality, speed, and outcomes of your team's book of implementation projects. You translate department strategy into clear team OKRs, coach IMs through complex launches, and drive cross-functional projects that improve how the whole CX org onboards customers. What You’ll Do - Lead and develop a team of Implementation Managers through regular 1:1s, coaching, and clear performance expectations - Set your team's OKRs and translate CX department strategy into actionable, measurable plans - Serve as the primary escalation point for complex onboarding challenges and at-risk customers - Lead implementation-related projects that have department-wide impact (e.g. tooling rollouts, process redesigns, new product onboarding playbooks) - Partner with Sales, Product, and CX peers to improve handoffs, readiness, and the overall customer experience - Own implementation velocity, enablement, and adoption metrics — and use data to continuously improve outcomes - Hire and onboard top-performing IMs, supporting their growth through the career ladder - Embed AI tools into your team's workflows as an AI Integration Champion, helping IMs work smarter and make better decisions. Who You Are - 5+ years in SaaS Customer Success, implementation, or professional services — e-commerce experience a plus - Proven people manager with experience driving performance against defined KPIs - Deep implementation fluency - you've done this work yourself and can step into a difficult onboarding to coach or course-correct in real time. - Strong project management instincts — you can hold multiple workstreams without losing the detail - Data-driven: comfortable with metrics, dashboards, and using insights to coach your team - Clear communicator who delegates without micromanaging and creates accountability without friction - Energized by coaching others, removing blockers, and building scalable processes - Comfortable operating in a fast-moving startup environment AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.