We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. About the Team The Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic implementation approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and AI Agent. Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. As AI becomes central to how merchants support their customers, we're at the forefront of helping businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions. About the Role As Manager, Implementation, you lead one team of Implementation Managers and own the quality, speed, and outcomes of your team's book of implementation projects. You translate department strategy into clear team OKRs, coach IMs through complex launches, and drive cross-functional projects that improve how the whole CX org onboards customers. What You’ll Do - Lead and develop a team of Implementation Managers through regular 1:1s, coaching, and clear performance expectations - Set your team's OKRs and translate CX department strategy into actionable, measurable plans - Serve as the primary escalation point for complex onboarding challenges and at-risk customers - Lead implementation-related projects that have department-wide impact (e.g. tooling rollouts, process redesigns, new product onboarding playbooks) - Partner with Sales, Product, and CX peers to improve handoffs, readiness, and the overall customer experience - Own implementation velocity, enablement, and adoption metrics — and use data to continuously improve outcomes - Hire and onboard top-performing IMs, supporting their growth through the career ladder - Embed AI tools into your team's workflows as an AI Integration Champion, helping IMs work smarter and make better decisions. Who You Are - 5+ years in SaaS Customer Success, implementation, or professional services — e-commerce experience a plus - Proven people manager with experience driving performance against defined KPIs - Deep implementation fluency - you've done this work yourself and can step into a difficult onboarding to coach or course-correct in real time. - Strong project management instincts — you can hold multiple workstreams without losing the detail - Data-driven: comfortable with metrics, dashboards, and using insights to coach your team - Clear communicator who delegates without micromanaging and creates accountability without friction - Energized by coaching others, removing blockers, and building scalable processes - Comfortable operating in a fast-moving startup environment AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done • Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment • Create and execute project plans that include success criteria, and a repeatable playbook for future implementations • Track implementation progress, participation, product adoption, and account health • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. • Deeply understand the Elation’s capabilities and explain them to customers of all types. • Proficiency in the use and application of AI tools to enhance efficiency and the customer experience.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Consultant, you will lead enterprise transformations for Global 1000 companies implementing our Order Visibility and Inventory Visibility solutions. You'll serve as the strategic orchestrator combining deep functional consultation with comprehensive project management to ensure successful deployments across the complete order and inventory lifecycle. Impact: Each implementation you lead enhances end-to-end supply chain visibility for major enterprises, enabling proactive disruption management, inventory optimization, and cost reduction. You'll break down silos between OMS, WMS, TMS, and YMS systems to create a single pane of glass for order information. What you’ll be doing: Key Responsibilities - Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems - Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders - Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data - Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain - Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points - Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems - Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams - Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data - Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities - Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities - Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones - Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success - Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers - Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports - Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs About the team: The Order & Inventory Visibility Implementation team is a highly collaborative, customer-obsessed group that thrives on solving complex, real-world supply chain problems. We combine deep domain expertise with curiosity and empathy—working closely across product, engineering, and customer teams to design solutions that truly move the needle for customers. What makes this team unique is the ownership and trust we operate with: implementation managers are empowered to lead end-to-end, influence decisions, and grow their expertise while partnering with smart, supportive teammates across regions and functions. Who you are: - 3+ years of experience implementing enterprise ERP software (SAP, Oracle, JDA/Blue Yonder, Manhattan, Infor, Microsoft Dynamics, etc.) with strong understanding of Order Management, Inventory Management, Warehouse Management, and/or Transportation Management modules - Strong background in logistics, supply chain operations, or transportation with hands-on understanding of order fulfillment, inventory management, and logistics execution processes - Proven track record working with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes within ERP environments - Experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion - Understanding of order management lifecycle from order creation through delivery, including order promising, allocation, picking, packing, shipping, and POD - Strong knowledge of inventory management concepts including safety stock, reorder points, inventory optimization, multi-tier inventory, and VMI (Vendor Managed Inventory) - Understanding of transportation management including carrier management, load tendering, freight tracking, and OTIF (On-Time In-Full) metrics - Experience with data mapping, transformation, and validation across disparate supply chain systems - Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments - Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail - Experience managing multiple concurrent enterprise implementations with competing priorities - Strong organizational skills with ability to manage complex project plans with multiple workstreams - Analytical capability to break down complex order management and inventory control business processes and identify optimization opportunities - Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation - Ability to identify value drivers and articulate ROI for supply chain visibility investments - Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success - Commitment to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness - Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences - Strong empathy and ability to understand customer pain points and business pressures - Able and willing to travel to customer sites for key implementation milestones such as kickoffs, design sessions, training, and go-lives (20-25% travel expectation) - Strong written and verbal communication skills - Self-motivated with ability to work independently and as part of a team We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Compensation The expected annual base salary range for this role is $80,000 – $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. Benefits FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About Fourkites FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Muller is looking for a hands-on Sage Implementation Manager to lead the full lifecycle of our Sage implementation — from assessment and design through data migration, testing, and training. This is a 1099 contractor role offering 100% remote work, ideal for a results-driven professional who thrives in fast-paced environments and knows how to turn complex accounting systems into efficient, integrated solutions. Responsibilities - Needs Assessment: - Evaluate the Chart of Accounts, general ledger structure, job costing, project billing and profitability, retainage and WIP tracking, purchase orders, vendor and subcontractor billing and payment process tracking, AP approval workflow, PO processing workflow, and custom reporting needs. - Review multi-entity reporting requirements, consolidations, and reconciliations. - Document core workflows and develop a comprehensive project plan with integrations for additional applications, including milestones and a timeline. - Design and Configuration: - Assist with module identification and configuration based on assessed needs. - Explore and define requirements for system integrations with Salesforce, InEight, and payroll. - Data Migration: - Oversee the migration of historical financial data, vendor and client records, and job records. - Conduct data validation and assist with setting up additional entities, replicating processes for smaller (non-DFM) companies. - Testing: - Test job setup and billing, AP approval workflows, subcontractor payment tracking, and PO workflows. - Validate system integrations with InEight, Salesforce, and payroll. - Test banking and credit card live feeds and explore options for an AR payment portal. - Review reporting functionality and develop custom reports to replace spreadsheets (e.g., contract matrix, WIP report, joint project tracking, and subcontractor payment tracking from invoice receipt to client payment). - Identify and resolve technical issues in the test environment. - Training and Documentation: - Support user training for accounting staff and project managers. - Document all core workflows and customizations. Qualifications - 5+ years of Sage Intacct implementation experience (Construction focus strongly preferred) - Strong knowledge of construction accounting, WIP, retainage, and AIA billing - Project management experience; ability to drive deadlines and clearly communicate with accounting and project management personnel Company Description Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.