Role Description As part of our EMEA Managed Service Organization, you will collaborate closely with Account Managers, the Professional Services team, and the Commercial IT team to ensure that contracted services are delivered to the customer. Your primary focus is ensuring high customer satisfaction and fostering relationships and teams to consistently provide high-quality service. What the Role Offers - Owning the end-to-end delivery of services, ensuring customer satisfaction and service quality, and acting as a primary point of escalations. - Monitoring and analyzing service performance metrics to identify areas of improvement, including optimization, automation, and tooling enhancements. - Engaging on executive level through QBRs, governance, and trusted advisory relationships. - Coaching and development of Service Managers and delivery leaders. Qualifications - University degree in a relevant field. - Minimum of 5 years of professional experience in a similar role. - Expertise in service delivery frameworks (ITIL). - Strong customer focus and the ability to operate at a senior management level. - Very good communication and presentation skills in English and Italian. - Additional certifications such as PMP, Lean, or Six Sigma are an advantage. Company Description OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. OpenText is more than just a workplace — it’s a global community built on trust, ownership, and high standards. In this role, you will shape the future of our service delivery and create meaningful impact for our customers. We are committed to an inclusive environment where everyone belongs.

• Own the end-to-end strategic relationship with high-impact partners and processors, including onboarding, contract lifecycle management, operational migrations, and roadmap alignment. • Lead complex, multi-party root-cause investigations and drive cross-functional remediation plans to resolve business, operational, and technical issues. • Act as the senior liaison across Business Assurance, Product, Engineering, Compliance, and external partners to align operational standards with market and regulatory requirements. • Drive long-term partner performance planning, ensuring alignment with business goals, go-to-market strategies, and global expansion initiatives. • Negotiate high-value commercial agreements, including pricing, SLAs, liability frameworks, and feature-enablement contracts across global markets. • Own card-scheme and APM fines & mandates governance, ensuring compliance, submitting evidence where needed, and managing all mitigation efforts internally and with partners. • Lead enablement of new tenders, payment flows, and capabilities, ensuring seamless commercial, technical, and operational rollout across regions. • Oversee senior-level hypercare and escalation management for high-value merchants during integrations, go-lives, and critical incidents. • Partner with Customer Success, Sales, and Account Management teams to embed scalable operational frameworks that reduce friction and elevate merchant experience. • Serve as the operational escalation point for complex incidents, ensuring timely stakeholder communication and structured resolution. • Own partner-level performance strategy, including approval rate optimization, cost reduction initiatives, intelligent routing, and SLA adherence. • Analyze partner data, rejection trends, and root-cause indicators to design initiatives that improve performance and reduce operational overhead. • Track and benchmark the global payments ecosystem—identifying emerging capabilities, new tenders, and competitive differentiators to strengthen operational strategy. • Lead the Partner Health Matrix program end-to-end, including health reviews, executive reporting, risk assessments, and remediation planning. • Present insights, KPIs, and program outcomes to senior leadership, ensuring transparency on performance, risk, and strategic opportunities. • Drive continuous improvement initiatives across operations, partner management, and merchant enablement to enhance global scalability and reduce complexity. • Champion operational excellence and consistency across regions, time zones, and cross-functional teams.

Job Summary: The Environmental Manager serves as part of an environmental team working on BDO’s Government Services projects/programs that support states, counties, and municipalities in navigating complex, often overlapping environmental regulations and requirements that govern federal funding. Specifically, this position supports environmental compliance activities for projects associated with federal grants and disaster recovery programs. This role will focus on the completion of environmental reviews for compliance with NEPA and U.S. Department of Housing and Urban Development (HUD) Community Development Block Grant (CDBG) Programs. The Environmental Manager will serve as a technical lead, managing multiple concurrent projects, providing quality assurance on environmental documentation, and supporting coordination with clients, subconsultants, and regulatory agencies. The incumbent is an independent, detail-oriented professional with strong regulatory judgment, excellent written communication skills, and the ability to balance competing priorities in a deadline-driven environment. Job Duties: • Serves as a technical lead for complex environmental reviews, providing regulatory interpretation and resolution of compliance issues • Reviews and approves environmental review records (ERRs), Environmental Assessments, and supporting documentation for completeness and regulatory defensibility • Interprets and applies federal, state, and local environmental regulations, policies, and guidance, including evolving HUD and CEQ requirements • Manages compliance with associated federal requirements, such as the Endangered Species Act, Floodplain Management (24 CFR Part 55), wetlands, noise, air quality, and hazardous materials • Serves as a primary point of contact for HUD, Responsible Entities, Grant Recipients, and Certifying Officers to address compliance questions, resolve findings, and support timely approvals • Leads quality assurance and quality control (QA/QC) efforts, establishing review standards and procedures to ensure accuracy, consistency, and compliance with regulatory and client expectations • Identifies compliance risks early and recommends corrective actions or process improvements to mitigate schedule, funding, or audit risks • Contributes to continuous improvement of internal processes, workflows, and best practices • Other duties as required Supervisory Responsibilities: • Supervises team of environmental scientists • Provides guidance, mentoring, and technical oversight to junior environmental staff Qualifications, Knowledge, Skills and Abilities: Education: • Bachelor’s degree in Environmental Science, Environmental Planning, Biology, or Ecology from an accredited university, required • Master’s degree in Environmental Science, Environmental Planning, Biology, or Ecology from an accredited university, preferred Experience: • Eight (8) or more years of work experience in total, with minimum five (5) years’ professional experience in environmental management or compliance, required • Experience supporting federally funded projects, preferred • Experience with HUD programs (e.g., CDBG, CDBG DR, CDBG MIT), preferred • Experience preparing and reviewing NEPA documentation, including Environmental Impact Statements, Environmental Assessments, and Categorical Exclusions, preferred • Experience performing QA/QC or senior technical reviews of environmental documentation to ensure regulatory defensibility and consistency, preferred • Experience providing technical guidance, mentoring, or oversight to junior staff or subconsultants, preferred • Experience interpreting and applying complex or evolving regulatory guidance and resolving compliance issues in coordination with clients or agencies, preferred License/Certifications: • N/A Software: • Proficiency in MS Office applications, including Word and Excel, required Other Knowledge, Skills, & Abilities: • Ability to interpret and implement environmental regulations, policies, procedures, memorandums of understanding, and related guidance documents • Ability to independently manage multiple concurrent projects and competing priorities under time sensitive, deadline driven conditions • Strong understanding of procedural requirements, including consultation, permitting, public engagement, and compliance monitoring • Strong organizational and multitasking skills • Strong written and verbal communication skills • Attention to detail and ability to meet tight deadlines • Strong analytical and problem-solving skills • Ability to work effectively with minimal supervision • Ability to communicate complex information clearly to diverse audiences • Ability to travel as required by client/business needs • Ability to learn quickly and adapt to new technologies • Ability to work independently and effectively in a remote team environment Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. National Range: $90,000 - $130,000 Maryland Range: $90,000 - $130,000 NYC/Long Island/Westchester Range: $90,000 - $130,000 Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization. BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on: - Welcoming diverse perspectives and understanding the experience of our professionals and clients - Empowering team members to explore their full potential - Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities - Celebrating ingenuity and innovation to transform our business and help our clients transform theirs - Focus on resilience and sustainability to positively impact our people, clients, and communities - BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more! *Benefits may be subject to eligibility requirements. Equal Opportunity Employer, including disability/vets Click here to find out more!

• Coordinate ENSEK’s presence at industry conferences, exhibitions and customer events within the assigned region. • Manage operational planning and logistics, including venue coordination, stand build, suppliers, travel, speakers, and delegate management. • Ensure events are delivered smoothly, professionally, and in line with ENSEK’s global brand experience strategy. • Support delivery of experiential activations and exhibition stands that bring ENSEK’s brand and value proposition to life. • Work with external agencies and suppliers to implement creative event concepts and experiential formats. • Ensure consistent brand presentation across all regional events. • Work closely with regional sales teams to support event participation and customer engagement opportunities. • Coordinate executive attendance, speaker preparation, and internal briefings ahead of events. • Ensure internal stakeholders are informed and supported before, during, and after each event. • Liaise with external agencies and event suppliers to ensure timely delivery of materials, production, and logistics. • Coordinate event timelines, deliverables, and operational planning with agency partners. • Support on‑site event delivery alongside agency teams when required. • Track regional event budgets, supplier costs, and invoices within approved plans. • Maintain clear event timelines, planning documentation, and logistics coordination. • Support procurement and supplier management processes. • Support post‑event reporting, including attendance metrics, lead generation, and engagement insights. • Coordinate lead capture processes with sales and marketing teams. • Identify opportunities to improve future event execution and operational efficiency.