• Responsible for ensuring the quality and accuracy of all documentation which should be completed every day prior to the client's upcoming appointment. • Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines • Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues • Help develop QA Processes for other teams • Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed.

• enhance Higharc's platform quality by collaborating closely with our Engineering and Product teams • manually test new features, regression scenarios, and complex user flows in a modern web-based CAD application • write, maintain, and execute test cases based on product specifications and user stories • collaborate with developers and PMs to understand technical implementations and identify edge cases in new features, before they reach end users • log bugs using our issue tracking system (Linear) • validate fixes and contribute to QA sign-off for releases • work with automated test output and support identifying gaps in test coverage so our automation engineers can help fill in those gaps • participate in release QA coordination

• Establish a consistent testing schedule for regression testing to ensure timely and thorough evaluation of the software. Maintain this cadence to meet the quality standards set for the team. • Recruit and select qualified QA team members to establish a skilled internal team. Lead the team effectively as it grows, ensuring high standards of quality assurance are maintained.

Role Description Quality Assurance Specialist III performs highly complex (senior-level) consultative services and advanced quality assurance work. Work involves planning, developing, and implementing major agency programs and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May train, lead, and/or prioritize the workload of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Responsible for participating in the development of quality assurance monitoring tools and standards, as well as the evaluation of quality assurance monitoring visits with regional/unit staff. Quality assurance monitoring visits include: - Visiting and interviewing wards served by the program - Compliance activities - Conducting on-line desk reviews - Complaint investigations - Annual unit reviews with Guardianship staff Required to participate in or oversee quality assurance monitoring standard updates, amendments, and changes. Analyzes and monitors the implementation of regional/unit quality assurance plans. Reviews program compliance to ensure state and federal guidelines are followed. Qualifications - Knowledge and/or experience in guardianship, public administration, training, organizational development, management, or policy development preferred - Knowledge of local, state, and federal laws and practices related to the program area and public administration preferred - Knowledge of management techniques, statistical analysis processes, budget processes, research techniques, training, or program management process techniques preferred - Knowledge of contracting regulations, monitoring standards, and policies preferred Requirements - Must be or become a Texas Certified Guardian within 12 months of employment and maintain certification every two years - Certification requires passing an exam administered by the Judicial Branch Certification Commission, JBCC, passing an FBI fingerprint-based criminal history check at time of certification and every two years - Must pass an annual State of Texas criminal history check and a pre-employment criminal history check - Experience in a human service field or related field preferred - Experience interpreting policies, rules, standards, or regulations preferred - Experience in developing, overseeing, evaluating, or monitoring quality assurance plans - Experience in providing detailed written information to program staff - Experience in providing training and technical assistance to individuals preferred Benefits - 100% paid employee health insurance for full-time eligible employees - Defined benefit pension plan - Generous time off benefits - Numerous opportunities for career advancement