Insight Therapy Solutions

• Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions • Engage waitlisted clients and help match them with the right therapist based on their needs • Handle inbound inquiries while proactively following up on missed or potential opportunities • Build trust through thoughtful, empathetic conversations—especially with individuals in vulnerable situations • Accurately document client information and interactions in real time using internal systems • Collect and verify demographic, insurance, and referral information to support proper client placement • Use EHR systems to schedule appointments, maintain records, and update client data • Present and promote our services to referral sources such as healthcare providers, clinics, and organizations • Develop relationships with partners and referral networks to drive consistent business growth • Consistently meet and exceed individual and team sales targets

Role Description This is a remote position. As we continue to expand, we're looking for an experienced Credentialing Specialist who can help ensure our providers remain credentialed, contracted, and ready to serve patients without interruption. This role plays a critical part in supporting provider onboarding, revenue cycle performance, and organizational growth. This is an excellent opportunity for a credentialing professional who enjoys ownership, organization, and problem-solving. You'll work closely with leadership, clinical operations, billing, and provider onboarding teams to manage the full credentialing lifecycle for a growing network of behavioral health providers. If you enjoy navigating payer requirements, managing complex credentialing processes, and helping healthcare organizations scale, you'll thrive in this role. Qualifications - 2+ years of healthcare credentialing experience with U.S.-based healthcare organizations. - Hands-on experience with commercial payer credentialing and provider enrollment. - Experience managing CAQH, PECOS, NPPES, CMS, and related credentialing systems. - Strong understanding of Medicare, Medicaid, and commercial insurance credentialing processes. - Excellent organizational and documentation skills. - Strong written and verbal English communication skills. - Ability to manage multiple credentialing projects and deadlines simultaneously. - Proficiency with Google Workspace, spreadsheets, and credentialing databases. Requirements - Behavioral health or mental health credentialing experience. - Multi-state credentialing experience. - Experience with fee schedule analysis or contract negotiations. - Knowledge of revenue cycle impacts related to provider credentialing. - Experience working in a remote healthcare environment. Benefits - Paid Time Off (PTO, 10 days annually) - Paid U.S. holidays - Paid birthday leave - Parental leave - Monthly health stipend What You'll Be Responsible For - Manage initial credentialing, enrollment, and recredentialing processes for providers across commercial, Medicare, and Medicaid payers. - Prepare, submit, track, and follow up on credentialing applications through approval. - Coordinate provider onboarding activities related to payer enrollment and network participation. - Complete government payer revalidation and enrollment updates as required. - Maintain accurate provider records across CAQH, PECOS, NPPES, CMS, and other credentialing platforms. - Ensure provider files remain complete, current, and audit-ready. - Monitor credential expiration dates and proactively manage renewals. - Maintain credentialing documentation in accordance with payer and regulatory requirements. - Support provider enrollment with commercial insurance plans, Medicare, and Medicaid. - Assist with payer communications and issue resolution. - Participate in fee schedule review and contract negotiations when applicable. - Track credentialing and enrollment statuses to minimize delays in provider activation. - Partner with Clinical HR, Billing, and Operations teams to resolve credentialing-related issues impacting provider participation or reimbursement. - Communicate progress, risks, and timelines to managers and leadership. - Identify opportunities to improve credentialing workflows, processes, and tracking systems. What Success Looks Like - Provider credentialing applications are submitted accurately and completed on time. - Recredentialing and revalidation deadlines are met without lapses. - Provider onboarding timelines improve through proactive follow-up and coordination. - Credentialing-related billing denials and delays are minimized. - Leadership has clear visibility into credentialing progress and provider readiness. - Success in this role means becoming a trusted credentialing expert who helps providers join networks efficiently and supports the organization's continued growth. You'll Thrive Here If You... - Enjoy working in a highly organized and detail-oriented environment. - Take ownership of tasks and follow them through to completion. - Are proactive about solving problems before they become barriers. - Communicate effectively with providers, payers, and internal teams. - Want to contribute to the growth of a fast-moving healthcare organization.

• Oversee day-to-day operations across non-clinical departments. • Identify operational risks and remove obstacles before they escalate. • Serve as the primary escalation point for operational issues. • Drive accountability across department leaders. • Monitor KPIs, commitments, and organizational priorities. • Ensure cross-functional initiatives remain on track. • Support acquisition integrations and expansion initiatives. • Coordinate major operational, technology, and process improvement projects. • Partner with leadership to implement scalable systems and workflows. • Maintain operational dashboards and performance metrics. • Provide concise updates, insights, and recommendations to leadership.

Role Description The RCM Specialist supports revenue cycle operations with a primary focus on prior authorizations, insurance verification, benefits validation, and authorization renewals. This role also assists with other revenue cycle functions as needed, including claim follow-up and denial resolution. We're looking for a detail-oriented professional who can effectively work with insurance companies, providers, and internal teams to help ensure patients receive timely access to services while supporting efficient reimbursement processes. Key Responsibilities - Submit, track, and manage prior authorization requests. - Verify patient eligibility, benefits, and authorization requirements. - Monitor authorization status and obtain approvals before scheduled services. - Initiate authorization renewals and resolve authorization-related issues. - Communicate with insurance companies regarding authorizations, benefits, and claim inquiries. - Coordinate with providers and internal teams regarding payer requirements and authorization updates. - Assist with claim follow-up, denial resolution, appeals, and other revenue cycle activities as needed. - Maintain accurate documentation and ensure compliance with payer guidelines, HIPAA regulations, and company policies. Qualifications - 2+ years of experience in Prior Authorizations, Insurance Verification, Medical Billing, Revenue Cycle Management, or a related healthcare role. - Experience working with U.S. healthcare insurance plans and payer portals. - Strong understanding of insurance eligibility, benefits verification, and authorization processes. - Excellent English communication skills. - Strong attention to detail, organization, and time management skills. - Ability to work independently in a remote environment. Requirements - Experience supporting behavioral health, mental health, or outpatient healthcare organizations. - Experience with accounts receivable follow-up, denial management, and claim resolution. - Experience using SimplePractice or similar EHR systems. - Familiarity with Availity, Waystar, or similar payer portals. Benefits - Paid Time Off (PTO, 10 days annually) - Paid U.S. holidays - Paid birthday leave - Parental leave - Monthly health stipend

Role Description This is a remote position. We are seeking a highly organized and execution-driven Project Manager to lead and coordinate key company initiatives, including acquisitions, expansion into new markets, and internal system implementations and projects. This role is focused on execution, accountability, and completion—ensuring that projects move from planning to finished outcomes efficiently. This is a hands-on role for someone who can bring structure to fast-moving environments, manage cross-functional teams, and ensure projects are delivered on time without unnecessary complexity. Key Responsibilities - Project Planning & Execution - Develop detailed project plans, timelines, and task trackers for: - Acquisitions and transitions - Expansion into new states or markets - Internal operational improvements - Break down high-level goals into actionable tasks - Cross-Department Coordination - Work closely and collaborate with all of the departments - Ensure alignment and clarity on roles, deadlines, and deliverables - Task Tracking & Accountability - Maintain a centralized project tracker for all active initiatives - Assign tasks and monitor progress across teams - Follow up proactively to ensure deadlines are met - Identify risks, delays, and bottlenecks early - Expansion & Acquisition Readiness - Track readiness for launching new locations or services: - Credentialing status - Lead generation / marketing readiness - Staffing availability - Provide visibility into when projects are ready to move forward - Software & Systems Implementation - Oversee rollout of new tools and systems: - Coordinate data migration - Ensure training completion - Monitor system adoption across teams - Reporting & Communication - Provide regular, concise updates to leadership - Highlight progress, blockers, and next steps - Maintain documentation of project plans and outcomes Qualifications - Proven experience in project management, operations, or similar roles - Strong organizational and problem-solving skills - Excellent communication and follow-up skills - Ability to manage multiple projects simultaneously - Experience working with cross-functional teams - Demonstrated ability to drive projects to completion (not just planning) - Experience working in remote or distributed teams - Proficiency in tools like: - Google Sheets / Excel - Project management tools (Asana, ClickUp, etc.) Preferred - Experience in healthcare or clinical operations environments - Familiarity with workflows such as: - Credentialing - Billing / insurance processes - Client intake operations - Experience in software implementation or system rollouts - Experience with tools such as: - CRM systems (e.g., Zoho) - HRIS platforms - Project management tools (Asana, ClickUp, etc.) - Familiarity with remote/offshore team coordination - Experience supporting company expansion or acquisitions Work Setup - Full-time - Remote (Offshore preferred) Success Profile - This role is ideal for someone who: - Takes ownership and drives results without constant supervision - Is highly organized and detail-oriented - Can push teams forward and ensure accountability - Prefers execution over excessive planning or meetings - Thrives in a fast-paced, evolving environment

• Audit WordPress setup, hosting, plugins, forms, integrations, tracking tools, and user access. • Identify HIPAA, privacy, and security gaps related to PHI handling, encryption, access control, backups, logging, and third-party vendors. • Assess risks involving CRMs, analytics tools, email platforms, payment tools, APIs, and form builders. • Review overall website security posture and identify vulnerabilities or misconfigurations. • Provide a concise audit report with findings, risk levels, and prioritized remediation steps.

• Design, build, and maintain automated workflows using n8n • Develop AI agents, copilots, and AI-assisted internal tools • Integrate third-party APIs, databases, and cloud services into workflows • Collaborate with IT and Operations teams to identify automation opportunities • Optimize and improve existing automation systems for reliability and efficiency • Monitor workflows and troubleshoot technical issues • Stay updated on emerging AI tools, automation platforms, and best practices

• Audit WordPress setup, hosting, plugins, forms, integrations, tracking tools, and user access. • Identify HIPAA, privacy, and security gaps related to PHI handling, encryption, access control, backups, logging, and third-party vendors. • Assess risks involving CRMs, analytics tools, email platforms, payment tools, APIs, and form builders. • Review overall website security posture and identify vulnerabilities or misconfigurations. • Provide a concise audit report with findings, risk levels, and prioritized remediation steps.

Role Description This is a remote position. Insight Therapy Solutions is looking for a highly skilled Automation / AI Specialist to join our growing remote team. This role is ideal for someone with strong hands-on experience building workflow automations, AI agents, and internal productivity systems using tools such as n8n, APIs, and LLM-based technologies. The ideal candidate is both technical and solution-oriented — someone who can translate operational challenges into scalable, efficient automation workflows. Responsibilities - Design, build, and maintain automated workflows using n8n - Develop AI agents, copilots, and AI-assisted internal tools - Integrate third-party APIs, databases, and cloud services into workflows - Collaborate with IT and Operations teams to identify automation opportunities - Optimize and improve existing automation systems for reliability and efficiency - Monitor workflows and troubleshoot technical issues - Stay updated on emerging AI tools, automation platforms, and best practices Qualifications - 3+ years of experience in automation, AI integration, or related technical roles - Strong production-level experience with n8n - Experience working with APIs, webhooks, and scripting (JavaScript or Python) - Hands-on experience with AI agents, copilots, or LLM-based tools - Strong problem-solving and debugging skills - Ability to convert business processes into scalable automation workflows - Comfortable working in a remote-first environment Preferred Qualifications - Experience with Zapier, Make.com, or other automation platforms - Familiarity with AWS, GCP, or cloud-based infrastructure - Experience with GitHub/GitLab and CI/CD workflows - Experience integrating CRM, ATS, or operational systems - Healthcare automation or HIPAA-compliant workflow experience is a strong advantage Portfolio Requirement Applicants must submit a portfolio featuring 2–5 automation projects or AI workflow implementations they personally built. Each submission should include: - Business problem solved - Tools/platforms used - Workflow architecture or process overview - Specific contributions made - Measurable outcomes or efficiency gains - Screenshots, Loom walkthroughs, GitHub repositories, or demos (if available) Tools & Technologies - n8n - AI Agents / Copilot Tools - REST APIs - JavaScript / Python - GitHub / GitLab - Jira, Trello, or similar project management tools Schedule Full-time | Remote Monday–Friday | 8:00 AM – 5:00 PM Pacific Time Benefits - Paid Time Off (PTO) - Paid U.S. Holidays - Paid Birthday Leave - Parental leave - Monthly Health Stipend

• Responsible for ensuring the quality and accuracy of all documentation which should be completed every day prior to the client's upcoming appointment. • Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines • Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues • Help develop QA Processes for other teams • Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed.