• The Collection Analyst is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms. • Contributes ideas for process improvement based on identified themes and an understanding of the big picture. • Proactively contact clients with overdue receivables to coordinate collection plans. • Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system. • Research and resolve invoice disputes with external clients and internal departments. • Liaise with the sales team to coordinate collection efforts. • Create a close working relationship with your counter parts within your department and the overall company. • Perform any other duties as assigned.

Join Synergy’s dynamic collections team as a Collections Coordinator! We're looking for a sharp, results-driven individual to actively manage our outstanding accounts and secure vital payments. Your commitment to detail and effective follow-up will directly impact our agency’s ability to provide continuous patient care. About the Role The Collections Coordinator is responsible for performing all collections functions after claims have been submitted and processed. This role involves proactive follow-up with payers, meticulous denial management, and accurate account reconciliation to maintain a healthy accounts receivable (AR). Key Responsibilities - Payer Follow-up: Execute targeted follow-up on outstanding accounts with Medicare, Medicaid, and commercial carriers based on AR aging reports to facilitate timely payment. - Denial Management: Thoroughly research the cause of payment denials (e.g., lack of authorization, documentation errors, untimely filing) and execute the necessary steps for resolution, correction, and resubmission or appeal. - Appeals Processing: Prepare and submit formal appeals for denied claims, gathering required documentation (clinical and administrative) to overturn the payer's initial decision. - Payment Reconciliation: Accurately reconcile posted payments with expected reimbursement, identifying discrepancies and contractual short-pays that require further follow-up. - Self-Pay Collections: Manage the patient portion of collections, including generating and mailing statements, and communicating with patients regarding payment plans in a professional and compliant manner. - Documentation: Document all collection activities, communications with payers, and status updates on the patient's account within the EMR system clearly and accurately. - Trend Identification: Report on common denial codes and collection roadblocks to the Billing Lead or Director of RCM to help identify and resolve upstream process issues. Qualifications Required: - Minimum of 1 year of experience in medical collections, accounts receivable follow-up, or denial appeals, with experience in Home Health or Hospice preferred. - Solid working knowledge of reading and interpreting EOBs (Explanation of Benefits), RAs (Remittance Advices), and payer correspondence. - Proven ability to submit claims and track payment status through payer portals and a dedicated EMR system. - Familiarity with the Medicare appeals process (e.g., Redetermination). Skills and Competencies - Exceptional detail orientation and analytical skills for denial research. - Strong organizational skills and the ability to manage a large backlog of accounts. - Excellent verbal and written communication skills for persistent yet professional payer interaction. - Highly motivated, persistent, and results-oriented to meet collection goals. - Commitment to compliance and ethical collection practices. If you are a resourceful coordinator ready to take on the challenge of optimizing our cash flow, apply to be our Collections Coordinator today! The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

• Build strong relationships with current and prospective Collection agents. • Monitor and measure the QA trends for improvement and act on needed areas of training. • Working with the collection management team, our L&D team as well as others in the creation and update of training material for collections. • Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance. • Holds team members accountable to individual and team collections goals. • Trains and coaches team members on effective collections techniques. • Motivating and inspiring the team to work together and surpass their potential. • Periodically evaluating ongoing programs to ensure that they reflect any changes. • Direct structured learning experiences and monitor their quality results. • Responsible for assisting in the management of the agents KPI’s metrics. • Guides daily, weekly, monthly focus of goals and objectives. • Suggests, creates, and follows up on ideas to improve efficiency, and effectiveness with the available resources. • Identify training needs by evaluating strengths and weaknesses. • Instruct and ensure team members are trained and adhere to company policies and procedures. • Teach and validate understanding of collections policies and standard of procedures. • Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Conducts, Ethics and Information Security Policies. • Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, call performance, collections skills, etc. • Assist management by providing instructions on company procedures, policies, practices, and computer systems. • Lead by example in a hands-on and approachable manner. • Recognize and develop skills/abilities of collections department employees in order to meet Collections and Company objectives. • Adhere to all Company policies, expectations and guidelines. • Ensure all customer and transaction information is accurately entered into the point-of-sale system. • Create and maintain accurate customer notes. • Adhere to local, state, and federal regulatory requirements. • Assist the Collections Management team with training, evaluating, and development of staff. • Recognize and improve skills/abilities of team members to meet Collections and Company goals and objectives. • Motivate, train, and educate Collection agents on proper techniques and processes.

Brand: Purpose Financial Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601 Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. We offer: - Competitive Wages - Health/Life Benefits - Health Savings Account plus Employer Seed - 401(k) Savings Plan with Company Match - Paid Parental Leave - Company Paid Holidays - Paid Time Off including Volunteer Time - Tuition Reimbursement - Business Casual Environment - Rewards & Recognition Program - Employee Assistance Program - Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks To learn more about Purpose Financial visit Purpose Financial Website. Position Summary The Collections Trainer reports to Senior Manager, Collections Operations & Training and is responsible for coordinating initial and on-going training activities within the Collections Department while driving and ensuring a service-oriented and professional working environment. The Collections Trainer ensures that Collections employees are trained on Purpose Financials collection practices, strategies products, policies & procedures. The Collections Trainer will enhance the competencies of individual employees by planning and conducting training programs that will boost employee’s workplace performance in alliance with the company’s core values. The Collections Trainer will be responsible for performing training needs assessments, planning, delivering curriculum and learning materials for supporting all phases of training interventions. Job Responsibility Relationship Building/Customer Experience: - Build strong relationships with current and prospective Collection agents. - Monitor and measure the QA trends for improvement and act on needed areas of training. - Working with the collection management team, our L&D team as well as others in the creation and update of training material for collections. Performance Promoter: - Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance. - Holds team members accountable to individual and team collections goals. - Trains and coaches team members on effective collections techniques. - Motivating and inspiring the team to work together and surpass their potential. - Periodically evaluating ongoing programs to ensure that they reflect any changes. - Direct structured learning experiences and monitor their quality results. Operations: - Responsible for assisting in the management of the agents KPI’s metrics. - Guides daily, weekly, monthly focus of goals and objectives. - Suggests, creates, and follows up on ideas to improve efficiency, and effectiveness with the available resources. - Identify training needs by evaluating strengths and weaknesses. Training: - Instruct and ensure team members are trained and adhere to company policies and procedures. - Teach and validate understanding of collections policies and standard of procedures. Job Responsibilities Cont. Accountability: - Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Conducts, Ethics and Information Security Policies. - Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, call performance, collections skills, etc. - Assist management by providing instructions on company procedures, policies, practices, and computer systems. - Lead by example in a hands-on and approachable manner. - Recognize and develop skills/abilities of collections department employees in order to meet Collections and Company objectives. Compliance: - Adhere to all Company policies, expectations and guidelines. - Ensure all customer and transaction information is accurately entered into the point-of-sale system. - Create and maintain accurate customer notes. - Adhere to local, state, and federal regulatory requirements. Human Resources: - Assist the Collections Management team with training, evaluating, and development of staff. Leadership: - Recognize and improve skills/abilities of team members to meet Collections and Company goals and objectives. Motivate, train, and educate Collection agents on proper techniques and processes. Education Required Bachelor’s Degree or equivalent experience. Certified training credentials (i.e. Master Trainer, ATD certifications etc) will also be considered. Experience Required Proven experience in the facilitation of training. Sound decision making and organizational skills. Ability to present complex information to a variety of audiences. Knowledge Required Knowledge of collections, Advance America systems and policies; strong people skills, strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/ business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships. Physical Requirements Ability to work between the hours of 8:00am and 5:00pm EST Mon – Fri with the occasional evening and Saturdays 9:00 am – 3:00pm Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. Competencies Personal Learning and Development Evaluating and Implementing Ideas Collections Knowledge Training Program Administration Travel Possible Travel. Attire Business Casual Other Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 46188