• Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders—from tiered support access to proactive account management. • Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement. • Develop the frameworks for reporting on VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI. • Act as the Subject Matter Expert for all VIP service inquiries. • Collaborate with Operations teams to define the specific profile, training, and "soft-skill" requirements for VIP Account Managers. • Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart.

Who we are. Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities. Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo’s customers are some of the largest in the world, spanning all geographies and industries. Solo’s team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF. About the role. We are looking for an individual to join as a Solutions Engineer! This person will be collaborating as a pre-sales technical professional to align the customer’s technical challenges with their outcomes. The main focus of this role is to work alongside Sales Executives while providing a technical introduction of our solutions to customers. The field engineering role provides architectural guidance through understanding our customer's challenges and leading them through proof-of-concept use of Solo solutions. This role will require occasional travel, focused on the US East Coast. Job Description: - Apply skills as the in-depth seasoned professional to understand a customer’s technical challenges and help them achieve their desired outcomes by building compelling solutions using Solo.io products - Lead discovery calls with our sales team to better understand customer challenges related to their cloud migrations, microservices environments, and legacy infrastructure - Deliver product presentations, demos, and workshops as needed - Plan and execute proof of concepts to validate Solo.io solutions - Proactively guide customers through architectural challenges and integration of cloud-native platforms, such as Kubernetes, and Solo.io products - Act as a trusted advisor to customers, sales teams, and product teams - Establish and maintain knowledge of the product portfolio, related technologies, and the competitive landscape - Work with consulting and customer success to help customers successfully adopt Solo.io solutions - Evangelize Solo.io products and related technology through speaking engagements (conferences, meetups, webinars) and content (blogs, articles, videos) Job Requirements: - 4+ years of experience supporting a technical sales process. - 3+ of hands-on experience with Kubernetes - Experience building compelling content and demonstrations for cloud native solutions Additional Information: - While work is primarily completed virtually, must be willing to travel up to 30% for events, training, and customer meetings if needed - Experience of Istio and/or API Gateways is highly desirable What you’ll love about Solo. At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges. Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. Solo uses a unique engagement model with our customers that allows us to quickly make them successful, and continue to work closely with them as their production environments grow. Solo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Role Description We are seeking a Sr Solution Advisor to join our Supply Chain Advisory team to help drive growth and market leadership across Pharmaceuticals and Medtech manufacturers, wholesalers, and distributors. The Sr Solution Advisor will be responsible for leading and delivering customer-focused, cost-effective, and innovative supply chain solutions. This role will play a critical part in driving customer satisfaction and success by providing high-value strategic guidance, subject matter expertise, and tailored solutions that address each customer’s business needs. This role is ideal for a senior, customer-facing professional who combines deep supply chain expertise, strong value storytelling, and analytical rigor, and is motivated by helping customers realize real, measurable impact at scale. - Develop, articulate, and deliver customer-centric supply chain solutions, ensuring alignment to business objectives and measurable outcomes. - Provide deep subject matter expertise across key supply chain domains, including planning, execution, and emerging technologies. - Lead customer engagements, including discovery, design, blueprinting, and solution validation sessions, ensuring customer clarity and confidence. - Serve as a trusted advisor in process transformation discussions, guiding customers through workflows, reference architectures, and design authority governance. - Deliver compelling Blue Yonder demos that incorporate customer data, business stories, and differentiation messaging. - Connect configuration decisions to operational and financial impacts, shaping solution direction and adoption strategy. - Collaborate closely with sales, marketing, consulting, and product teams to drive customer adoption, retention, and value realization. - Maintain deep knowledge of Blue Yonder's products and services, as well as industry trends and competitive landscape; position Blue Yonder as a market leader. - Develop and maintain strong, long-lasting customer relationships by consistently exceeding expectations and delivering high-impact guidance. - Identify and recommend opportunities for customer expansion and upsell. Qualifications - Bachelor's degree in Supply Chain, Business, Engineering or related field. - A minimum of 7 years of experience in a customer-facing supply chain solution advisor or consultative sales role. - Deep understanding of end-to-end supply chain planning concepts and technologies, including forecasting, demand planning, supply planning, inventory management, and IBP/S&OP, with the ability to explain trade-offs and decision impacts. - Solid experience in life sciences supply chain environments (Pharma or Medtech), including concepts such as shelf-life management, batch manufacturing, contract manufacturing, or regulated operations. - Demonstrated ability to leverage data, analytics, and AI-enabled planning concepts to identify decision gaps, value leakage, and improvement opportunities, and translate them into actionable solution designs. - Proven track record of developing and delivering customer-centric solutions that drive measurable operational and financial outcomes, supported by value hypotheses, impact assessments, and KPI-based narratives. - Working knowledge of enterprise SaaS deployments, including configuration concepts, integration points, APIs, data flows, interoperability, change management, and the full solution lifecycle from discovery to post-go-live. - Strong ability to lead customer discovery and blueprinting sessions, deliver business-story-driven demonstrations, and influence both technical and executive audiences with clarity and credibility. - Strong customer focus and commitment to exceeding expectations, with the ability to build trusted relationships, operate effectively in fast-paced environments, and stay engaged beyond the sale to ensure adoption and sustained value. Requirements - Know how to deploy and configure SaaS solutions; understand change management impacts, how to operate the solutions, integration points, customization options, and project lifecycle (discovery and design to go-live and post-deployment support). - Ability to lead a blueprinting exercise. - Ability to deliver Blue Yonder demo using business stories, business impact, and differentiation; can support tag changes and data uploads to support customer demos. - Demonstrates in-depth solution functionality across one or many solutions; can tailor use cases to client priorities. - Skilled at connecting configuration decisions to operational and financial outcomes. - Maintains competitive differentiation knowledge and can effectively position Blue Yonder as a market leader. - Understands technical architecture, APIs, and integration strategy within the broader enterprise ecosystem. - Ability to align data flows, interoperability, and system design to ensure scalability. - Skilled in linking technology design to business KPIs. - Serves as a trusted advisor in process transformation discussions; guides customers through workflows, ensures alignment to reference architectures, and supports design authority governance during implementations. Benefits - Comprehensive Medical, Dental and Vision - 401K with Matching - Flexible Time Off - Corporate Fitness Program - A variety of voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Role Description Este es un puesto de trabajo remoto. Actualmente buscamos un (a) Gerente de Proyecto. - Líder técnico con más de 4 años de experiencia en los siguientes skills: - Acompañamiento y levantamiento del modelo de negocio, cubrimiento tecnológico con la arquitectura actual, análisis de capacidades, y modelo objetivo para la arquitectura del dominio. - Establecer una base sólida de lineamientos y directrices, lo que permitirá que las propuestas sean ejecutadas en concordancia a estos desde el inicio, reduciendo los posibles reprocesos durante la ejecución y ajustes posteriores a las aplicaciones para ajustarse a nuevas propuestas de arquitectura. - Documentos con el concepto de los aspectos soportados y no soportados en cada uno de los proyectos en los que participe. - Lineamientos de desarrollo a seguir por los equipos de tecnología, según el framework que se esté utilizando. - Identificar y definir los criterios y drivers de arquitectura que nos permitan decidir cuáles componentes deberán ser desarrollados sobre cada una de las plataformas y cuáles deberán mantenerse como modificaciones en el backend y cuáles son susceptibles a refactoring. - Acompañamiento en el estudio, selección e incorporación de los diferentes escenarios de integración que tiene COMFAMA en las plataformas Cloud apoyando los procesos y proyectos del ecosistema de tecnología. - Tener el acompañamiento del equipo interno del proveedor para la solución de dudas o inquietudes que se presenten así como ayudar a la solución de los retos internos que se tengan. - Definir lineamientos de arquitectura de integraciones, pautas de desarrollo, convenciones de nomenclatura, tipo de objeto, y sintaxis de la convención para cada una de las integraciones. - Adoptarse a la filosofía DevSecOps de la organización. - Definir e implementar estrategias de observabilidad alineada con los objetivos del negocio y las necesidades del área de TI. - Aplicar prácticas de Infrastructure as Code (IaC) para el despliegue de herramientas de monitoreo. - Entre otras actividades de diseño de arquitectura que apoye el diseño de software en las diferentes tribus. Benefits - Ser parte de Tech And Solve significa trabajar en un entorno donde las personas son protagonistas. - Ofrecemos: - Horario flexible. - Vacaciones parciales (puedes tomarlas cuando lo necesites). - BYOD / Auxilio para trabajar con tu propio equipo. - Medio día libre en tu cumpleaños. - Pago del 100% de incapacidades. - Plataforma de gestión de beneficios. - Acceso a plataforma de capacitación. - Pólizas de vida y salud.