Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on various protected categories.
Senior Specialist, Human Resources
Location
United States
Posted
34 days ago
Salary
$66.8K - $98.4K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Specialist, Human Resources
Ross Stores
GENERAL PURPOSE: Mitigate risk for the company and drive engagement by managing timely responses to Associate concerns raised through open-door channels. Execute prompt, timely, thorough, and proactive responses to Alertlines, 3rd party charges, Associate correspondence, social media, or any actionable trends identified through Case Management requiring on-site or remote investigative activity. Provide Associate Relations support for critical incidents such as suicidal associates and domestic violence. Support after-hours critical incident coverage as assigned. Coach and counsel business unit leadership on managing Associate Relations issues. Facilitate Key People Processes and Approachable Leadership training or conduct Climate Surveys in response to Associate Engagement results. Through the investigation process, monitor, validate, and ensure compliance with internal HR policies and procedures and external local, state, and federal laws. Follow all HR Services processes and work with the HR Services Leadership team and legal partners to provide documentation, reports, or investigative case files or records as needed. The base salary range for this role is $66,800 – $98,350. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. ESSENTIAL FUNCTIONS: Associate Relations-Investigations: • Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager identified through Case Management, Alertline, 3rd party channels, social media, associate correspondence, or other vehicles. Required to conduct investigations for all shifts for the business units HR Services supports. • Follow HR Services investigation and response processes to ensure consistency and mitigate risk. Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough manner. • Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes. • Together with the support team, run reporting and provide related documents such as case management history, compliance sign-offs, etc., to assist in responding to 3rd party claims agency/attorney charges. Conduct investigations as needed for further case closure. • Respond on site as necessary to any crises working with the LP and 3rd party – Magellan. • Conduct Domestic/Intimate Partner Interactives and follow established protocols. • Respond to cases involving Suicidal Associates by following established protocols. • Lead First Responder process. • Through investigations, monitor that stores are proactively executing a Pro-Associate culture. • Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action to ensure consistency. • Interpret personnel policy. Assist Field Leadership in redirecting Associates when necessary and formulating action plans with managers when potential associate problems are identified. • Develop self by staying abreast of HR techniques and trends. Compliance: • Respond (within 48 business hours – 24 business hours for Sexual Harassment) to all case management, critical incidents, 3rd Party charges, or other forms of notification relating to Associate relations allegations. • Meet established service level expectations, including expected case closure productivity and days to close goals. • Follow all HR Services Investigation and Communication processes. • Final Pay and effective scheduling within guidelines. • Recommend follow-up on appropriate disciplinary action for repeat compliance issues. Government Regulations: • Work with legal to help support as needed in the research and documentation of any state or federal agency complaints and coordinate response with legal counsel. • Stay abreast of regional, state, or federal AR-related legislation and changes that may affect company policy/procedure. • Conduct or follow up on ADA regulations and Interactives as necessary to ensure we remain compliant. Training: • Conduct training workshops and seminars as needed. Analysis/Research: • Recommend human resource policy, and process improvement recommendations to the supervisor in response to changing needs or trends. • As part of the investigation process, assess training, benefits, wages, labor, and associate relations needs and communicate recommendations to business partners. • Initiate analysis/reports / statistical data as part of the investigation process and use this data to support findings and identify trends. Liaison to Corporate Office/Field/Distribution Center: • Guide business unit leaders as needed in implementing and communicating Human Resources, compensation, and benefit policies and procedures. • Act as liaison between business units (corporate, stores, DCs) for training, benefits, labor, and associate relations needs. Special projects and other duties as assigned. COMPETENCIES: Communicates Effectively Dealing with Ambiguity Collaboration Manages Conflict Decision Quality Ensures Accountability and Execution Business Acumen Plans, Aligns, and Prioritizes QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • 3-5 years of multi-unit retail HR or similar Associate Relations Call Center/Shared Services experience preferred • Workplace Investigations Training preferred • Knowledge of NLRB-related issues is a plus • Degree(s) in Business Administration, Organization Development, Human Resources, or other related field preferred • Excellent interpersonal, presentation, facilitation, analytical, organizational, and communication skills required • Working knowledge of Excel, Word, and Outlook PHYSICAL REQUIREMENTS/ADA: • Requirements: Consistent timeliness and regular attendance. The job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. • This position may be performed remotely anywhere within the United States except the State of Colorado. • Occasional Requirements: The job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds. • May also require occasional 10-15%25 short notice driving and/or air travel, including traveling overnight (single or multiple) for on-site investigations, business functions, or site visits. • Vision requirements: Ability to see information in print and/or electronically. #LI-Remote SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Related Guides
Related Categories
Related Job Pages
More Human Resources Jobs
• Delivers talent processes aligned with Pratt & Whitney’s business and global talent strategies • Works with Business Leaders and HR and Employee Partners to gain insight into short- and long-term business needs and current talent challenges • Analyzes and provides feedback/recommendations regarding talent challenges and information gained in meetings such as Talent Councils and HR staff meetings, as well as provides consultative support for future strategies and programs • Partners with HR Communities of Expertise including Learning & Organizational Effectiveness, Total Rewards, Workforce Intelligence and Talent Acquisition on projects related, but not limited to, attracting, and retaining talent, employee engagement and surveys, recognition, as well as employee well-being • Actively advocates for internal talent advancement opportunities and promotes talent advancement activities within the businesses as well as educates the organization where needed • Runs internal searches and prepares lists of potential internal candidates and initiates discussions with leaders in Talent Councils and/or Talent Reviews • Acts as an internal talent ambassador and change agent to facilitate cross-organizational moves • Supports managers, HR and Employee Partners in identifying career and development activities for employees • Contributes to the development and supports the execution of advancement initiatives on a local level • Shares latest local trends; provides input and feedback to continuously improve processes & programs • Lead 2 regional talent partners in Canada and Poland, providing direction, mentoring, and fostering their growth
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Serves as a strategic thought partner to various levels of leadership and management, driving medium- to long-term HR solutions aligned with business strategy across CFAO, Network Services and Trade organization. - Serves as a strategic thought partner to various levels of leadership and management, driving medium- to long-term HR solutions aligned with business strategy across CFAO, Network Services and Trade organization. - Collaborates with various levels of business leaders to understand their strategic objectives and align Human Resources strategies and initiatives accordingly. - Participates in strategic planning discussions, contributes to key HR insights, and develops plans to address current and future talent needs. - Assists in developing and implementing talent management strategies to attract, develop, and retain top talent. - Supports organizational development efforts by assessing organizational effectiveness, identifying areas for improvement, and developing strategies to enhance employee engagement and productivity. - Provides guidance on policies, procedures, and employment laws, ensuring fair and consistent treatment of employees. - Collaborates with Human Resources specialists and other stakeholders to roll out programs such as performance management, compensation and benefits, employee engagement surveys, diversity and inclusion initiatives, and learning and development programs. - Ensures compliance with Human Resources policies, procedures, and employment laws within their business units. - Assists in workforce planning activities by analyzing data and trends related to workforce demographics, skills gaps, turnover, and succession planning. - Provides guidance and support to business leaders and managers on various HR matters by providing coaching and development opportunities, facilitating talent reviews, and assisting in addressing performance issues or employee development needs. - Works on a variety of HR and/or business initiatives as assigned. Required Qualifications - 5+ years of Human Resources/Talent Development work experience and/or successful completion of a CVS rotational program with a BS/BA degree - Ability to work independently Preferred Qualifications - Business & financial acumen - Talent management/development experience Education - Bachelors degree preferred or equal years of relevant working experience may be considered Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,300.00 - $132,600.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/26/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
HR Operations Specialist
ScramblyUser-intelligent app discovery platform fueled by rewards. Shaping the future of user acquisition.
• Own and manage the full employee lifecycle: preboarding, onboarding, and offboarding • Ensure smooth and consistent onboarding experience for all new hires • Coordinate employee exits, including access management, documentation, and communication • Prepare and manage employment contracts, addendums, and offers • Track document signing and ensure proper storage and organization • Maintain up-to-date employee records and documentation • Own and maintain HRM system • Set up and improve workflows, automations, and data structures • Ensure data accuracy and system consistency • Continuously identify and eliminate manual work through automation • Handle operational HR-related tasks such as booking travel, accommodations, and logistics • Support internal team operations and day-to-day HR needs • Assist in organizing internal activities and team initiatives • Maintain clear and structured HR documentation in Notion / ClickUp / Google Drive • Ensure all processes, guides, and materials are up-to-date • Eliminate duplication and bring clarity to internal systems
Guided Implementations Consultant - HR
Employment HeroEmployment Hero is an HR-focused technology company on a mission to create a "better world at work" and change what people expect from employment. Beckoning qua
Title: Guided Implementations Consultant - HR (12 month fixed term contract) - Remote Location: Sydney Australia Job Description: Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we're proud of our unique DNA, which we call The EH Way. - We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission - We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy - We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale - We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission - We Live by Our Values - we role model our values 100% of the time - We Expect High Performance - we set a high standard and we're not satisfied with being average This role As an Implementations Consultant at Employment Hero, you will lead customers through the Guided onboarding journey by providing structured education, advice, and direction. You will support onboarding across HR, Payroll, and other modules, enabling customers to complete their own setup confidently and adopt best practice processes. You will act as the primary point of contact for customers during the implementation journey, managing stakeholder engagement, running enablement sessions, answering questions, and coordinating support where needed. This position is being offered as a 12 month fixed term contract opportunity. Your key focus areas will be: - Support our customers to self-implement efficiently and confidently, accelerating their time to value. - Apply best practice methodologies to support the implementation of systems in line with client requirements and compliance obligations. - Effectively manage customer objections, complaints, and churn requests. - Conduct root cause analysis and provide solutions within product functionality. - Accurately interpret and apply legislative and compliance requirements to help guide platform configuration. - Build and maintain strong client relationships, acting as a trusted advisor throughout the implementation journey. - Collaborate with cross-functional teams including Services Professionals, Sales, Product & Support. - Troubleshoot client issues and coordinate with internal teams to ensure timely resolution. - Ensure data integrity in business management systems such as CRM, project management, and time tracking. - Lead customer enablement sessions confidently, explaining product functionality clearly and validating customer readiness. - Resolve product configuration issues independently, escalating complex technical cases through defined pathways, and maintain accurate internal systems records (notes, decisions, advice, and customer actions) to support quality delivery. - Provide feedback to internal teams on product gaps, friction points, and recurring customer challenges to improve usability. Who you are To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring: - Ideally 3+ years in SaaS implementations, professional services, onboarding, solutions consulting, or customer delivery roles. - Proven experience supporting end-to-end implementations, including configuration guidance, testing, training delivery, and go-live support. - Experience implementing HR, Payroll, or workforce management platforms (or similarly rules-based SaaS products). - Ability to accurately interpret and apply relevant legislative/compliance obligations toward platform configuration. - Strong training and facilitation skills to onboard customers and drive product adoption in 1:1 and 1:many formats. - Maintain high discipline in delivery documentation and data integrity across internal tools, using exceptional organisation and time management skills to handle multiple concurrent implementations. - Utilise excellent stakeholder management skills to lead customers through change and adoption, operating with a collaborative, low-ego mindset to land the best outcome. - Demonstrate a calm, pragmatic problem-solving approach that balances customer needs with product guardrails, along with the resilience and adaptability required in a fast-scaling, change-heavy environment What we can offer At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means: - You will work remotely, with the flexibility to own your time and impact - You will access cutting-edge tools to amplify your work, knowledge and outputs - You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life - You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies - You'll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that's right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities We're AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
