• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Facilitate business process reviews to identify customer requirements and processes • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage all aspects of project and customer communications • Deliver customer end user training and documentation • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership and management

• Atuar no desenvolvimento full stack, com foco em tecnologias Java no back-end e Angular no front-end; • Participar ativamente das squads ágeis, contribuindo em todas as etapas: análise, desenvolvimento, testes e entrega; • Desenvolver e manter aplicações com foco em performance, escalabilidade e segurança; • Garantir a qualidade do código, aplicando boas práticas e padrões de desenvolvimento; • Atuar com integração contínua e deploy automatizado; • Colaborar com o time na identificação e resolução de impedimentos; • Contribuir para a evolução técnica da equipe e melhoria contínua dos processos.

• What are we looking for? A professional who clearly communicates their needs and opinions, and who is receptive to listening, learning and sharing the knowledge they acquire. • What your day-to-day will look like: • With support, maintain the established standards for the codebase you work on; • Work on solving technical problems using algorithms; • Identify bugs, determine root causes and solutions; • Have knowledge of testing, metrics, as well as security practices, tools and processes; • Support the team whenever requested; • Participate in ceremonies and forums necessary for your professional development and that of the group.

• Participar de projetos de desenvolvimento de software, desde a concepção até a implementação e entrega • Colaborar com equipes multidisciplinares para desenvolver e manter soluções inovadoras • Participar na arquitetura de sistemas e tomar decisões técnicas • Desenvolver e manter código de alta qualidade, garantindo a escalabilidade, segurança e desempenho • Solucionar problemas complexos, realizar revisões de código e fornecer orientação técnica a membros da equipe • Instruir e desenvolver pessoas do time de menor senioridade • Manter-se atualizado com as tendências tecnológicas e propor adoção de novas tecnologias e melhores práticas • Desenvolvimento e manutenção de sistemas utilizando FastAPI, Kafka, Docker, Kubernetes, etc • Refatoração de código e consultas SQL • Participar ativamente do processo de Code Review afim de proteger o código e os padrões do time • Desenvolvimento de testes e pipeline de testes