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Consultant, EVIP Relocation
Location
United States
Posted
85 days ago
Salary
$32 - $38 / hour
Seniority
Mid Level
Job Description
Consultant, EVIP Relocation
Knowledge Anywhere
• Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. • Perform exemplary, high-touch service through timely, proactive communication and caseload management. • Reduction of touch points between customer and suppliers; • Coordination between suppliers to avoid duplication of customer document submission; • 24/7 accessibility. • Assistance with completing customer’s needs assessment and required documentation. • Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move. • Demonstrate knowledge of CARTUS products and services in all interactions with client and customer. • Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards. • Conduct weekly updates with suppliers and support groups servicing assigned caseload. • Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue. • Ensure data integrity in all CARTUS systems. • Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs. • Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive. • Provide data input for client customized reports. • Participate in special projects as needed, including client presentations, client/supplier training.
Job Requirements
- Minimum 2 years Domestic Homesale and/or International experience required
- Bachelor degree or 3 years experience in the customer service relocation industry required
- Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
- High level of accuracy and process orientation required
- Demonstrated ability to problem solve and manage multiple priorities required
- Strong communication, interpersonal and influencing skills required
- Proven top block service history required
- Demonstrated leadership skills required
Benefits
- Competitive pay
- Bonuses
- Flexible work arrangements
- Professional development opportunities
- Health insurance
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