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Knowledge Anywhere

Helping organizations create effective eLearning programs with our training software.

Consultant, EVIP Relocation

ConsultantConsultantFull TimeRemoteMid LevelTeam 11-50Since 1998H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

85 days ago

Salary

$32 - $38 / hour

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedEnglish

Job Description

Consultant, EVIP Relocation

Knowledge Anywhere

• Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. • Perform exemplary, high-touch service through timely, proactive communication and caseload management. • Reduction of touch points between customer and suppliers; • Coordination between suppliers to avoid duplication of customer document submission; • 24/7 accessibility. • Assistance with completing customer’s needs assessment and required documentation. • Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move. • Demonstrate knowledge of CARTUS products and services in all interactions with client and customer. • Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards. • Conduct weekly updates with suppliers and support groups servicing assigned caseload. • Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue. • Ensure data integrity in all CARTUS systems. • Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs. • Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive. • Provide data input for client customized reports. • Participate in special projects as needed, including client presentations, client/supplier training.

Job Requirements

  • Minimum 2 years Domestic Homesale and/or International experience required
  • Bachelor degree or 3 years experience in the customer service relocation industry required
  • Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
  • High level of accuracy and process orientation required
  • Demonstrated ability to problem solve and manage multiple priorities required
  • Strong communication, interpersonal and influencing skills required
  • Proven top block service history required
  • Demonstrated leadership skills required

Benefits

  • Competitive pay
  • Bonuses
  • Flexible work arrangements
  • Professional development opportunities
  • Health insurance

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