About us: Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group. Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food. About the role: As a Member Support Representative, you will be responsible for providing live support for incoming calls directly from our members as they seek support with understanding our services, their eligibility, and their benefits. You will assist these members with registration, with scheduling, rescheduling, and canceling appointments, with accessing the Foodsmart and affiliate platforms, and with understanding the status of their food benefits and how to access them. As part of our team you will demonstrate a sense of urgency toward finding resolutions and a strong sense of personal accountability around handling sensitive and protected information. You will: - Empathetically and patiently interact with members as you take live inbound calls. - Document interactions and ongoing resolutions to ensure seamless follow-up. - Ensure member records are accurate and complete. - Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls - Field questions about the purpose and importance of telenutrition. - Match our members with the right dietitian and find appointment times that fit into their lives. - Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. - Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. - Maintain a high level of personal accountability when handling sensitive and protected information. - Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems. You are: - A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation. - Able to manage multiple ongoing tasks without missing deadlines or cutoffs. - Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided. - Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls. - Experienced in solving complex problems that require critical thinking and resource navigation. - Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed. - Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards. - Goal oriented and able to push yourself to meet both metric and quality goals. - Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity. You have: - Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload. - Experience working in a support role, either in person or on live calls. - The ability to communicate complex information concisely in writing. - Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA. - A completely private, secure, and quiet workspace. - Flexible availability, with a preference for availability 11:30am- 8:00 PM PST. $20.68 - $20.68 an hour Role: Member Support Representative Location: Remote, USA Compensation: $43,000 annually ($20.68 per hour) + $8,000 bonus + benefits Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training. About our benefits and perks: ✅ Remote-First Company ✅ Generous time off ✅ Flexible & remote location ✅ Healthcare Coverage (Medical, Dental, Vision) ✅ Registered Dietitian Sessions ✅ Wellness reimbursement Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

• Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship. • Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability. • Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions. • Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals. • Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. About the team - Corporate As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us. À propos de l’équipe – Société En tant qu'entreprise mondiale, nos équipes corporatives soutiennent chaque année des ventes d'équipements se chiffrant en milliards de dollars. En rejoignant nos équipes de services généraux, vous contribuerez au bon fonctionnement de vos secteurs d'activité respectifs et soutiendrez l'ensemble de l'entreprise dans l’atteinte de nos objectifs principaux. Votre travail quotidien aura un impact concret sur notre façon de gérer l'entreprise et sur la relation client.

NeoWork is looking for a Supervisor to lead a Litigation Support team that provides high-volume outbound contact services to a US-based law firm's Mass Tort practice. This is a player-coach role: you will split your time between directly handling casework and supervising a team of specialists responsible for collecting missing case information from clients, many of whom are elderly English-speaking individuals. You will be responsible for day-to-day team operations — monitoring performance, running quality checks, coaching agents, and escalating issues — while also contributing directly to case output when needed. The role requires strong leadership presence, excellent spoken English, and a genuine ability to develop people in a structured, KPI-driven environment. If you are someone who leads from the front, holds high standards without micromanaging, and thrives in fast-paced legal or regulated operations, this role is built for you. Responsibilities - Supervise and coach a team of Litigation Support Specialists conducting outbound calls to collect missing case information - Monitor daily team output against KPIs including contact rate, data accuracy, and case list completion - Conduct regular call quality reviews and provide structured, actionable feedback to agents - Handle a portion of direct casework during peak periods or when staffing gaps arise (player-coach model) - Run daily or weekly team huddles to align on priorities, address blockers, and share performance updates - Escalate complex cases, documentation gaps, or compliance concerns to the Operations Manager and client team - Maintain accurate records of team activity and performance in case management and reporting systems - Support onboarding and training of new specialists, ensuring adherence to scripts, workflows, and communication standards - Serve as the primary point of contact for day-to-day questions and issues within the team - Identify process improvements and surface recommendations to improve efficiency and quality