• Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship. • Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability. • Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions. • Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals. • Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. About the team - Corporate As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us. À propos de l’équipe – Société En tant qu'entreprise mondiale, nos équipes corporatives soutiennent chaque année des ventes d'équipements se chiffrant en milliards de dollars. En rejoignant nos équipes de services généraux, vous contribuerez au bon fonctionnement de vos secteurs d'activité respectifs et soutiendrez l'ensemble de l'entreprise dans l’atteinte de nos objectifs principaux. Votre travail quotidien aura un impact concret sur notre façon de gérer l'entreprise et sur la relation client.

NeoWork is looking for a Supervisor to lead a Litigation Support team that provides high-volume outbound contact services to a US-based law firm's Mass Tort practice. This is a player-coach role: you will split your time between directly handling casework and supervising a team of specialists responsible for collecting missing case information from clients, many of whom are elderly English-speaking individuals. You will be responsible for day-to-day team operations — monitoring performance, running quality checks, coaching agents, and escalating issues — while also contributing directly to case output when needed. The role requires strong leadership presence, excellent spoken English, and a genuine ability to develop people in a structured, KPI-driven environment. If you are someone who leads from the front, holds high standards without micromanaging, and thrives in fast-paced legal or regulated operations, this role is built for you. Responsibilities - Supervise and coach a team of Litigation Support Specialists conducting outbound calls to collect missing case information - Monitor daily team output against KPIs including contact rate, data accuracy, and case list completion - Conduct regular call quality reviews and provide structured, actionable feedback to agents - Handle a portion of direct casework during peak periods or when staffing gaps arise (player-coach model) - Run daily or weekly team huddles to align on priorities, address blockers, and share performance updates - Escalate complex cases, documentation gaps, or compliance concerns to the Operations Manager and client team - Maintain accurate records of team activity and performance in case management and reporting systems - Support onboarding and training of new specialists, ensuring adherence to scripts, workflows, and communication standards - Serve as the primary point of contact for day-to-day questions and issues within the team - Identify process improvements and surface recommendations to improve efficiency and quality

NeoWork is looking for a Supervisor to lead a Litigation Support team that provides high-volume outbound contact services to a US-based law firm's Mass Tort practice. This is a player-coach role: you will split your time between directly handling casework and supervising a team of specialists responsible for collecting missing case information from clients, many of whom are elderly English-speaking individuals. You will be responsible for day-to-day team operations — monitoring performance, running quality checks, coaching agents, and escalating issues — while also contributing directly to case output when needed. The role requires strong leadership presence, excellent spoken English, and a genuine ability to develop people in a structured, KPI-driven environment. If you are someone who leads from the front, holds high standards without micromanaging, and thrives in fast-paced legal or regulated operations, this role is built for you. Responsibilities - Supervise and coach a team of Litigation Support Specialists conducting outbound calls to collect missing case information - Monitor daily team output against KPIs including contact rate, data accuracy, and case list completion - Conduct regular call quality reviews and provide structured, actionable feedback to agents - Handle a portion of direct casework during peak periods or when staffing gaps arise (player-coach model) - Run daily or weekly team huddles to align on priorities, address blockers, and share performance updates - Escalate complex cases, documentation gaps, or compliance concerns to the Operations Manager and client team - Maintain accurate records of team activity and performance in case management and reporting systems - Support onboarding and training of new specialists, ensuring adherence to scripts, workflows, and communication standards - Serve as the primary point of contact for day-to-day questions and issues within the team - Identify process improvements and surface recommendations to improve efficiency and quality