Responsibilities & Qualifications We are seeking a Software Systems Engineer REQUIRED QUALIFICATIONS Experience - 5+ years relevant experience Certifications - IAT Level I - Relevant certificaiton from a nationally recognized technical authority Clearance - Secret IT II RESPONSIBILITIES - Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. - Designs, codes, tests, debugs, and documents for programs. - Provides overall operating system maintenance, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. - Assists all phases of software systems programming applications. - Evaluates new and existing software products Overview WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Remote with periodic support at Fort Belvoir or other places in the National Capitol Region. - Type of environment: Remote - Noise level: Low - Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret – IT-II (Tier 3) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice Additional Job Information TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.TekSynap.com. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

• Development and Innovation: Design, optimize, and maintain firmware for automotive embedded systems, participating in R&D for new devices and improvements to existing projects. • Connectivity and Protocols: Develop communication logic for cellular technologies (2G/3G/4G/LTE-M/NB-IoT), Bluetooth (BLE), GNSS, LoRaWAN and LoRa P2P. • Integration and Cloud: Implement FOTA/OTA updates and integrate devices with cloud platforms (AWS IoT, Azure IoT). • Technical Validation: Collaborate with the Hardware team on prototype validation and perform bench tests (oscilloscope, logic analyzer) and field functional tests. • Support and Diagnostics: Perform root-cause analysis of critical incidents and provide specialized technical support, using diagnostic tools, validation scripts and raw log/data analysis. • Documentation: Produce technical documentation, architecture diagrams and communication protocol specifications. • Approvals and Certifications: Assist with certification/homologation of new devices and firmware releases. • Technical Specification and Compliance: Define technical requirements and equipment specifications in collaboration with internal teams, ensuring compliance with applicable standards and regulations, and perform technical analysis and validation of supplier proposals.

• Review applications across the enterprise to ensure they are designed, built and maintained securely against NIST and OWASP standards • Lead secure code reviews to identify vulnerabilities • Perform risk analysis (threat, vulnerability and probability of occurrence) when applications or systems undergo major changes and develop mitigation strategies for cost, schedule, performance and security risks • Conduct security reviews to identify gaps in architecture, recommend security changes to system components and incorporate vulnerability solutions into system designs • Analyze security measures that support confidentiality, integrity, availability, authentication and non-repudiation • Develop detailed security design documentation for components and interfaces, including functional descriptions of security implementation and keep documentation current • Identify components and elements, allocate security functions and describe relationships between system elements; trace requirements to design components and perform gap analysis • Recommend security designs for new or existing systems and direct remediation of technical issues discovered during testing and implementation (including interoperability and protocol issues) • Identify, assess and recommend cybersecurity or cybersecurity-enabled products for system use, ensuring compliance with organizational evaluation and validation requirements • Provide input to implementation plans, SOPs, RMF process activities and documentation and support security/certification test and evaluation activities • Verify stability, interoperability, portability and scalability of the system architecture and security design

About Us At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges. From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future. What the job involves As a Systems Engineer on our Field Services team, you serve as a critical engineering authority for production-deployed systems. You act as the bridge between Engineering and Field Operations, moving beyond tactical troubleshooting to lead root cause investigations and design long-term improvements for equipment uptime. This role is essential for ensuring the seamless operation of endpoint devices in the Hayden AI production environments. Responsibilities: Tier 3 Escalation: Serve as the primary escalation point for complex, high-impact incidents that exceed standard field support scope. Root Cause Analysis: Perform deep-dive investigations into hardware, software, firmware, and network failures, delivering structured post-mortems with corrective action plans that drive permanent resolution. Operational Engineering: Partner with Product and Engineering teams to design and implement targeted enhancements that address recurring field issues at scale. Technical Documentation: Author runbooks, decision trees, and diagnostic workflows that empower Tier 1 and Tier 2 teams, and maintain a living knowledge base that evolves with the product. Production Activation: Oversee the end-to-end transition of newly installed units into active production, validate production readiness and coordinate activation before units go live on customer fleets. Strategic Rollouts: Support and execute the staged software and firmware updates across production and pilot fleets, monitoring post-deployment behavior and leading rapid response if regressions are detected. Cross-Functional Collaboration: Act as the engineering bridge between Field Operations, Product, and Engineering — translating field feedback and failure patterns into hardware/software improvements. Team Enablement: Deliver training sessions and technical briefings to field technicians and support staff to continuously raise the technical baseline across the organization. Travel Requirements: Position requires occasional travel, approximately once per quarter. Travel may include travel to customer sites. Required Qualifications: Education & Experience: Bachelor’s degree in Engineering, Computer Science, or a related field, with 3+ years of experience in a systems engineering or technical support role. Industry Expertise: Experience in the Photo Enforcement industry is highly preferred. Technical Proficiency: Advanced experience troubleshooting and configuring Windows and Linux-based endpoint devices and networked systems. Software Tooling: Expert-level comfort with JIRA, Smartsheet, Excel, and Google Sheets for data analysis and project tracking. Analytical Mindset: Exceptional analytical and problem-solving skills, with a proven ability to translate complex data into technical solutions. Business Acumen: Fluent in business process analysis with a focus on continuous improvement and operational efficiency. Project Execution: Strong ability to take complete ownership of issues, operating effectively under tight deadlines while maintaining high engineering standards. Communication: Excellent verbal and written communication skills, capable of explaining complex technical concepts to both engineering teams and field staff.