Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: - Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers - Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity - Facilitate business process reviews to identify customer requirements and processes - Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud - Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI - Translate customer requirements into contact center design, leveraging best practices, and other AWS Services - Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards - Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities - Drive best practice contact center design into each and every aspect of solution delivery - Effectively manage all aspects of project and customer communications - Deliver customer end user training and documentation - Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management - Lead vision and strategy discussions with contact center and customer service leadership and management QUALIFICATIONS: - Customer-facing contact center experience - Experience building integrations across WFM, CRM, and contact center solutions - Experience with communications protocols and APIs such as WebRTC and SIP - Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) - Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers - API integration experience - Strong troubleshooting and debugging skills - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy - Contact Center architecture knowledge - Experience in technology/software sales, pre-sales, or consulting - Advanced knowledge of AWS services and cloud architecture - Salesforce knowledge and familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working with outbound dialers and campaign management - Knowledge of software development methodologies such as Agile and Scrum - AWS Cloud Practitioner Certification - AWS Developer Associate Certification or Professional - AWS Solution Architect Certification or Professional - Salesforce Certified Administrator Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary Range $87,400 - $213,000 USD Colorado Annual Salary Range $94,400 - $230,000 USD District of Columbia Annual Salary Range $100,500 - $245,000 USD Illinois Annual Salary Range $87,400 - $230,000 USD Maryland Annual Salary Range $94,400 - $230,000 USD Massachusetts Annual Salary Range $94,400 - $245,000 USD Minnesota Annual Salary Range $94,400 - $230,000 USD New York / New Jersey Annual Salary Range $87,400 - $266,300 USD Washington Annual Salary Range $100,500 - $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: - Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers - Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity - Facilitate business process reviews to identify customer requirements and processes - Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud - Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI - Translate customer requirements into contact center design, leveraging best practices, and other AWS Services - Oversee and mentor technical teams, providing guidance and support to ensure that the proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards - Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and understandably, and manage expectations and priorities - Drive best practice contact center design into each and every aspect of solution delivery - Effectively manage all aspects of project and customer communications - Deliver customer end user training and documentation - Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management - Lead vision and strategy discussions with contact center and customer service leadership and management QUALIFICATIONS: - Customer-facing contact center experience - Experience building integrations across WFM, CRM, and contact center solutions - Experience with communications protocols and APIs such as WebRTC and SIP - Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) - Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers - API integration experience - Strong troubleshooting and debugging skills - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy - Contact Center architecture knowledge - Experience in technology/software sales, pre-sales, or consulting - Advanced knowledge of AWS services and cloud architecture - Salesforce knowledge and familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working with outbound dialers and campaign management - Knowledge of software development methodologies such as Agile and Scrum - AWS Cloud Practitioner Certification - AWS Developer Associate Certification or Professional - AWS Solution Architect Certification or Professional - Salesforce Certified Administrator - English Fluency - Ability to travel Internationally What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As an Principal Application Architect at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. At Gainwell, it’s easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear. Your role in our mission - As an Enterprise Architect on an Account, you will play a key role in defining the end-to-end application and solution architectures necessary to support incoming customer initiatives and programs. This includes many areas of focus – business, information, application, infrastructure / cloud, network, security, technical operations, and compliance at both State and Federal levels. - Working across multiple projects, you will identify and address architecturally significant changes, complete architecture impact assessments, prepare technical documentation, and present solutions to the Account Architecture Review Board (ARB). - Viewed as a leader on an Account, you will assign architecture resources across a portfolio of projects and provide mentorship to more junior staff in the architecture and project teams. - As part of ensuring quality, you will perform final reviews on document deliverables that will reach the customer. - Regular interaction with multiple levels of leadership is expected, including the Project Management Office (PMO), project teams, infrastructure and security teams, and the customer. Productive collaboration and quality communications are central to your success. What we're looking for - Ten or more years of application architecture and/or product development experience. - Experience working with: - Architecture framework methodologies such as TOGAF. - Software systems, applications, and supporting infrastructure. - Application design principles and product configurations. - Programming languages, databases, tooling, operating systems, infrastructure, and cloud technologies, as relative to any given Account. - Software development lifecycles and client requirements. - Leadership skills to guide and mentor the work of less experienced personnel. - Good communication skills to communicate with customers, support personnel, application development personnel and management. - Strongly Preferred – Enterprise Architecture experience within a Healthcare environment. - Driving of Enterprise Architecture initiatives for large Accounts, State and Federal Accounts. - Producing technical roadmaps, architecture diagrams, and supporting documentation. - Conducting technical research, testing, and evaluation of complex IT systems. - Understanding of Software Development Lifecycle (SDLC) methodologies, including Agile. What you should expect in this role - United States remote opportunity - Video cameras must be used during all interviews, as well as during the initial week of orientation - The Deadline to submit applications for this posting is March 28, 2026 #LI-GD1 #LI-REMOTE The pay range for this position is $118,800.00 - $169,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Title: Security Architect Location: Macquarie University, Wallumattagal Campus, North Ryde time type Full time Job Description: PRIMARY DETAIL - Hew 9 ($142,838 - 150,860) per annum + 17% superannuation and annual leave loading - 2 Year Fixed-term Contract - Macquarie University, Wallumattagal Campus, North Ryde Protect what matters, lead security architecture that enables bold digital transformation! In a landscape of evolving cyber threats, Macquarie University is looking for a Proactive Security Architect who can turn complexity into clarity, by embedding security into the way we design, deliver, and operate technology across our university. As a Security Architect, you will bring deep expertise, independent judgement, and a genuine passion for enabling innovation securely. This is a high-impact role where you'll shape how security is woven into enterprise-wide programmes, cloud platforms, data environments, and technology partnerships. You won't just be reviewing designs, you'll be at the table influencing strategic decisions, advising senior leaders, and ensuring our university community can pursue its mission with confidence in the systems that support it. If you thrive in complex environments, enjoy balancing risk with opportunity, and want your work to directly support world-class teaching and research, this is your opportunity to make a lasting difference. About the Role Reporting to the Chief Information Security Officer (CISO), the Security Architect provides authoritative security architecture leadership across the University's enterprise initiatives. You will ensure information security risks are identified early, assessed proportionately, and treated in alignment with the University's risk appetite, regulatory obligations, and strategic objectives. Your key responsibilities will include: - Providing security architecture leadership across enterprise-wide programmes, projects, and major operational initiatives, ensuring security risks are identified and addressed early in the solution lifecycle - Performing architecture-level security risk assessments across applications, infrastructure, cloud platforms, identity services, data environments, and system integrations - Defining, maintaining, and evolving security architecture principles, standards, and patterns aligned to enterprise architecture, organisational strategy, and risk appetite - Delivering senior, independent advice on secure design options, architectural trade-offs, and risk treatment strategies to enable informed decision-making by technology leaders and executives - Embedding security-by-design and privacy-by-design practices into technology delivery, change, and procurement processes - Providing consistent security architecture input into third-party and supply-chain risk assessments, including vendor onboarding, contract assurance, and material service reviews - Supporting regulatory compliance, assurance, and audit activities by providing expert architectural input and evidence as required - Contributing to the continuous improvement of cyber security capability and maturity across the University About Us The Information Technology portfolio supports the University's teaching, research, and professional operations through the delivery of reliable, secure, and scalable digital platforms. The Cyber Security team is responsible for protecting the confidentiality, integrity, and availability of the University's information assets in an increasingly complex threat and regulatory environment, including heightened expectations around cyber resilience, third-party risk, and compliance. You will work closely with the CISO, GRC Manager, and the broader Architecture Team, playing a pivotal role in a collaborative, forward-thinking technology environment. About You (Selection Criteria) You are a seasoned security professional who combines deep technical expertise with the ability to communicate complex risk concepts clearly to senior stakeholders. You are comfortable operating with autonomy, navigating ambiguity, and balancing security imperatives with business objectives in a fast-paced environment. - Extensive experience operating as a senior security architect or equivalent within large, complex organisations - Demonstrated experience providing authoritative, independent security architecture advice at an enterprise level - Proven track record of influencing senior leaders and decision-makers on security risk and design matters - Experience working across multiple technology domains and engaging with diverse stakeholder groups - Experience within higher education, government, or similarly complex institutional environments (desirable) - Familiarity with Australian cyber security, privacy, and critical infrastructure regulatory expectations (desirable) - Relevant tertiary qualifications in information technology, cyber security, or a related discipline, and/or industry certifications such as CISSP, CISM, SABSA</span></span>, or equivalent (desirable) Why Join Us? Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today. We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the fabulous staff benefits on offer when you work at Macquarie University: - Flexible, hybrid work arrangements - 17% Superannuation - Subsidised onsite parking options - Extensive training and professional development programs - Onsite childcare facilities to support working parents - Onsite vacation care during school holidays - Discounted health insurance - Subsidised membership at our Sport & Aquatic Centre - Access to an Employee Assistance Program for free and confidential support - Convenient onsite GP, imaging, and physiotherapy clinics Pre-Employment Checks Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University. If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.