• Triage of incoming requests, routing tickets to the appropriate team/desk • Handling tickets for account/login creation and resolving user inquiries • Deep understanding of the platform, its features, and behavior in response to user requests • Chat support for both administrative staff (secretaries) and physicians • Monitoring Business Intelligence (BI) data to analyze information and optimize processes • Participation in regular client meetings • Presentation and validation of solutions with clients • Preparing release notes and coordinating platform updates and improvements • Continuous learning and knowledge development about the platform

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement - This position pays between $62,500.00 - $79,800.00/ based on experience The Revenue Cycle Analyst is responsible for performing in-depth analysis of claims, payments, and account reconciliations to ensure accuracy and compliance across the revenue cycle. This role identifies trends in underpayments, denials, and revenue leakage, evaluates root causes, and recommends corrective actions to improve financial performance. Key responsibilities include reviewing and validating claim and payment data, interpreting contract reimbursement terms, preparing detailed reports, and working assigned underpayment projects. The analyst collaborates with cross-functional teams, escalates complex issues, and supports continuous improvement initiatives to optimize processes and reduce cycle times. Success in this role requires strong analytical capabilities, attention to detail, and the ability to communicate findings effectively to stakeholders while driving operational excellence within the revenue cycle. Essential Job Functions: Provides service level revenue cycle operations reporting and analysis within revenue cycle services. Escalates issues and concerns with leadership to identify and resolve service level issues. Analyze and understand historical data and staffing to forecast future requirements. Supports the review, recommendation and implementation of metrics and reporting for Revenue Cycle Services. Assists in strategic planning and performs ongoing process improvement evaluation. Provides exceptional service to internal and external stakeholders. Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Required Experience: - 1 to 3 Years - Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Education Level: Bachelor’s Degree or Equivalent Experience Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble

Location: Remote - DowntownDepartment: CBO Customer ServiceWeekly Hours: 40Status: Full timeShift: Days (United States of America) Job Summary: POSITION SUMMARY If a patient has questions about a hospital or physician bill at ProMedica, the Patient Account Analyst will be there to answer. You will contact patients about registration, billing and collection. You will post payments, adjustments and denials to patient accounts and resolve any questions. This position is key to enhancing the patient experience at ProMedica. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS - High school diploma or equivalent - 1 year experience in medical registration, billing, customer service or collection. - Must be in a 60 mile radius of Toledo, OH or round trip of 120 miles Salary Range - $31,200 - $58,968 We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. This is a remote position; however, employment is limited to residents of certain U.S. states due to legal, tax, and regulatory requirements. At this time, we cannot offer employment to individuals residing in California, Colorado, Hawaii, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Washington, or U.S. territories. Eligibility is based on applicant’s primary residence at time of hire. ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace

Great clinicians aren’t questioning ABA because they’ve lost belief—they’re questioning it because they care deeply about doing the work well. At Center for Social Dynamics, we’ve built a care model designed to stand up to that scrutiny. One grounded in clinical integrity, meaningful outcomes, and a strong clinician voice—without the pressure of volume‑driven decision‑making. This role is for clinicians who want to help define what good looks like in the next chapter of ABA. If the status quo feels sufficient, this may not be the right fit—and that’s okay. Board Certified Behavior Analyst (BCBA) 💰 Competitive Salary: $85,000–$95,000 (Based On Experience) + Bonus Opportunities 🏡 Hybrid & 100% Remote Options | 📅 Flexible Scheduling | 🤝 Elite Level Professional Development Why BCBAs Choose CSD - Stability & Innovation – Our model balances long‑term stability with thoughtful innovation, supporting clinicians with sustainable growth and evolving modalities that enhance clinical care - not disrupt it. - BCBA-Led Leadership – Our leadership team includes experienced BCBAs who understand your role and value your clinical judgment - Professional Development – Access in‑house continuing education and learning opportunities led by respected industry experts and leaders in the field - Clinical Quality Over Quotas – We prioritize client outcomes, not just billable hours - Flexibility That Works – Hybrid and fully remote opportunities available - No Non-Compete Agreements – Your career stays in your control - Supportive Structure – Work alongside mid-level supervisors so you can focus on high-quality clinical care About the Role This role is a BCBA and functions as a leader within the team, providing clinical oversight and mentorship while maintaining a manageable caseload. You will: - Oversee and support a team of mid-level clinicians and behavior technicians - Ensure quality ABA programming and meaningful client progress - Collaborate with families and caregivers to drive outcomes - Provide supervision, training, and clinical guidance - Embracing and championing the latest in ABA technology and clinical approaches What We’re Looking For - Current BCBA certification - Passion for ethical, outcome-driven ABA care - Interest in joining a team that is shaping the future of our industry - Strong leadership and collaboration skills - Experience supervising clinical teams (preferred) What Makes This Role Different We’re transparent about expectations: - You’ll maintain a balanced caseload - You’ll provide oversight to mid-level staff (you are not doing everything alone) - You’ll be supported by leaders who have been in your shoes At Center for Social Dynamics, our clinicians spoke and we listened. We’ve rebalanced service minimums to deliver greater flexibility, sustainable workloads, and real ownership over earning potential, while launching breakthrough clinical programs that strengthen outcomes for both families and clinicians. #LI-Remote About Us At Center for Social Dynamics (CSD), we believe that every child deserves a chance to shine. We're a passionate team on a mission to open up a world of possibilities for individuals with autism and other developmental needs—through science, compassion, and a whole lot of heart. From our very first session to each milestone we celebrate, we bring the power of play, connection, and evidence-based care to every moment. With services that are as unique as the individuals we support, we meet kids where they are—at home, in schools, and in communities—and guide them on a path toward growth. We live our TRUE values—Transparency, Respect, Understanding, and Excellence—in everything we do. As a fast-growing leader in the field, we're known for our vibrant culture, hands-on training, and career pathways that help you grow just as much as those we serve. At CSD, we don’t just change lives—we light them up. About Our Values - Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family’s unique cultures, values, and generational dynamics. - Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning. - Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts. - Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause. CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Physical requirements may include but is not limited to: - Constant visual stimulation, including close vision, distance vision, reading, computer work - Constant sitting; frequent up and down out of chair - Constant use of telephone, speaking, listening - Constant document handling, use of copier and fax machine, filing - Frequent typing, use of computer - Occasional walking around building - Occasional bending, reaching, stooping, pulling - Occasional lifting, carrying, moving of items up to 20 pounds - Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car