Company Description About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s AI-powered Identity Security Platform applies intelligent privilege controls to every identity with continuous threat prevention, detection and response across the identity lifecycle. With Identity Security, organizations can reduce operational and security risks by enabling zero trust and least privilege with complete visibility, empowering all users and identities, including workforce, IT, developers and machines, to securely access any resource, located anywhere, from everywhere. Learn more at cyberark.com. Copyright © 2026 CyberArk Software. All Rights Reserved. All other brand names, product names, or trademarks belong to their respective holders. Job Description Reporting to the Sr. Director, Global Outsourcing & Partner Support, the Outsourcing & Partner Support Program Manager is responsible for leading regional Service Delivery Partner (SDP) performance. This role provides direct leadership to drive strategy, operational excellence, and measurable outcomes for one or more global outsourcing partners to achieve critical KPIs while enabling scalable, industry-leading support operations with an emphasis on AI-enabled tooling. Role Scope: This is a people-management and outsourced service delivery leadership role focused on technical support operations and Service Delivery Partner (SDP) performance. It is not a software development role or an IT project management role. Key Responsibilities: 1. Manage and grow relationships with one or more global outsourcing partners to ensure alignment to business objectives, operational standards, and service expectations. 2. Partner with SDPs to improve operational efficiency, scalability, and flexibility through training and cross-training strategies and expanded program/product case-handling capability. o Own and drive outsource partner support KPIs, including CSAT, MTTR, backlog aging, and engineer productivity. o Ensure adherence to SLAs and established escalation frameworks; identify and address risks to compliance. o Oversee case lifecycle management, queue health, workload distribution, and operational readiness across assigned partners. o Develop and execute backlog reduction strategies, including aged-case burn-down plans and continuous improvement actions. 3. Lead forecasting and financial performance management with partners to meet budget requirements and staffing plans. 4. Leverage current and future toolsets, particularly AI-enabled solutions, to automate workflows, expand customer/partner self-service, reduce time to resolution, and improve quality of service. 5. Support the development and ongoing management of the Channel Partner/Managed Service Provider (MSP) support program to improve case quality, maintain required training and certification levels, and enhance the Channel Partner/MSP customer experience. Required Skills / Demonstrated Success: - Leverage AI technologies to drive operational efficiencies and measurable service improvements. - Manage multiple priorities and align strategic objectives, individual goals, and global team goals to departmental outcomes. - Collaborate effectively across global support teams, security services, sales, operations, channel partner teams, and leadership to influence and improve SDP performance. - Apply strong analytical capability, including using data from tooling and reporting solutions to identify trends, inform decisions, and deliver results. - Demonstrate executive-level communication and presentation skills, conveying strategy, solutions, and performance outcomes to partners and internal stakeholders. Qualifications - 3–5 years of experience in technical support management or a comparable role within a software/SaaS organization. - Bachelor’s degree in a relevant field (e.g., cybersecurity, information technology, computer networking) or equivalent experience. - Ability to work independently (remotely, in office, and/or onsite) and collaboratively as part of a global team. - Strong time management, decision-making, prioritization, and organizational skills. - Professional proficiency in written and spoken English. Preferred Technical Qualifications: - CyberArk technical training and/or certifications; experience supporting - CyberArk products and solutions. - Relevant technical certifications in operating systems and related products. - Knowledge of authentication methods (e.g., SAML, RSA SecurID, smart cards, tokens, RADIUS, LDAP). - Experience with Windows clustering, network load balancing, SAN technologies, and disaster recovery. - Demonstrated ability to make informed recommendations based on data analysis and experience.

Who You Are: You are a strategic thinker and strong communicator who thrives in a fast-paced environment. You are highly organized and detail-oriented, with the ability to manage multiple programs simultaneously while maintaining a high level of accuracy. You bring deep experience supporting pharmaceutical or life sciences clients and understand the unique requirements, compliance considerations, and stakeholder dynamics within the industry. You build strong relationships with clients, vendors, and internal teams, and are known for your collaborative approach and problem-solving mindset. You take ownership of your work, proactively identify solutions, and confidently lead programs from concept through execution. About the Role: We are seeking a Program Manager - Pharmaceutical Client Experience to lead our Pharma client programs and oversee all aspects of program strategy, planning, and execution for corporate meetings, events, and incentive trips. In this role, you will partner with clients and internal teams to deliver high-quality, branded experiences while ensuring timelines, budgets, and program objectives are met. The Program Manager is responsible for managing complex program elements while maintaining exceptional client service and operational excellence. Location – Traveling/Remote: This role is fully remote, with the expectation of working within U.S. business hours. Travel is required for this role (35% or more). Key Responsibilities: Program & Client Management - Develop and maintain strong client relationships within the Pharmaceutical space, built on trust and high-quality service - Provide clear, consistent communication and direction to clients, internal teams, and vendor partners - Lead program timelines and ensure all milestones and deliverables are met Program Planning & Execution - Oversee all program elements including budgeting, site selection, registration, travel, production, and onsite execution - Manage hotel sourcing, room blocks, and vendor partnerships - Coordinate across internal teams including creative, travel, production, and onsite support Budget & Financial Management - Develop and manage program budgets, ensuring alignment with client expectations - Track cost savings and avoidance throughout the program lifecycle - Ensure timely and accurate final billing and reconciliations Operational Excellence - Ensure all operational processes and procedures are followed - Manage multiple programs simultaneously while maintaining accuracy and attention to detail - Provide post-program evaluations, reporting, and insights to clients and internal teams Qualifications and Key Skills: • Proven experience managing programs for pharmaceutical clients • Strong listening, written, verbal, and interpersonal communication skills • Collaborative approach to working with internal teams and external partners • Ability to assess client needs and recommend strategic solutions • Strong organizational skills and attention to detail • Ability to manage multiple priorities and meet tight deadlines • Proven client relationship management experience • Experience building and managing program budgets • Willingness to travel a minimum of 35% Preferred: • Experience managing congresses, advisory boards, speaker programs, or medical meetings • Advanced Excel and data management skills • Experience managing large-scale meetings, events, or incentive programs Why Join Us: • A collaborative, people-first culture that values teamwork and connection • Opportunity to play a key role in delivering impactful, high-quality events • Fast-paced, dynamic environment with variety across programs and clients • Exposure to cross-functional teams and end-to-end event execution • A growing organization where your contributions make a direct impact How to Apply: Please apply through our careers page at http://www.bishopmccann.com/careers or reach out to our team for more information.

• Manage the development and implementation process of a company’s products and services • Coordinate departmental or cross-functional teams, focused on delivering new or upgrading existing products • Monitor the project from initiation through delivery including planning and directing schedules and monitoring budget/spending • Organize cross-functional activities, ensuring completion of the project i.e. product on schedule and within budget constraints

• Partner strategically with Global Regulatory Leads to shape and execute forward-looking, globally aligned regulatory plans across all stages of development and post-marketing. • Translate regulatory strategy into integrated, actionable plans with clear milestones, critical paths, risks, and opportunities to support effective planning and decision-making. • Lead the execution of regulatory plans, ensuring alignment between day-to-day operations and broader strategic objectives across global programs. • Identify and propose innovative regulatory pathways and planning scenarios that align with global regulatory expectations and business objectives. • Collaborate closely with cross-functional teams and senior leadership to drive clarity, alignment, and accountability for regulatory deliverables, timelines, and interdependencies. • Facilitate Global Regulatory Subteam (GRST) meetings and other routine and ad hoc project review forums, ensuring meetings are purpose-driven, well-structured, and focused on decision-making, risk mitigation, and regulatory execution. • Apply project management best practices for meeting management and hygiene, including developing and distributing agendas in advance, defining objectives and discussion topics, maintaining action logs, documenting key decisions and next steps, tracking follow-up items to closure, and ensuring materials are stored and communicated appropriately. • Partner with Global Regulatory Leads and cross-functional stakeholders to maintain effective GRST governance, meeting cadence, stakeholder alignment, and communication flow across global and regional teams. • Anticipate and troubleshoot complex regulatory project and operational challenges, implementing scalable solutions that strengthen team effectiveness, process efficiency, and submission readiness. • Prepare and deliver strategic dashboards, reports, and scenario plans to senior stakeholders, translating regulatory progress and risks into actionable business insights.