Elation Health logo
Elation Health

Creating a future where primary care owns its powerful role in healthcare through technology-enabled innovation.

Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 201-500Since 2010H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

37 days ago

Salary

$90K - $110K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Implementation Manager

Elation Health

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done • Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment • Create and execute project plans that include success criteria, and a repeatable playbook for future implementations • Track implementation progress, participation, product adoption, and account health • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. • Deeply understand the Elation’s capabilities and explain them to customers of all types. • Proficiency in the use and application of AI tools to enhance efficiency and the customer experience.

Job Requirements

  • 4+ years of experience in a Customer Success, implementation, strategic or management consulting role. Enterprise SaaS experience preferred.
  • This is a demanding position with high internal and external visibility, that requires strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Excellent consultative skills with experience in end to end system implementations
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.

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