• Define and execute sales plans for your assigned territory • Convey value prop and product differentiators to prospects and customers • Forecast, meet, and exceed quota • Through a combination of inbound and outbound leads, develop and manage leads funnel • Manage business and track opportunities through CRM and other supporting tools • Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering • Understand the competitive market, being familiar with competing companies and their offerings

• Manage the complete sales process for small accounts, building strong, trust-based relationships with district stakeholders through virtual engagement. • Develop and execute a strategic territory plan focused on new sales, renewals, and services to drive growth and meet sales targets within assigned small accounts. • Build and manage a strong sales pipeline by continuously identifying customer needs, monitoring district initiatives, and collecting insights to effectively position GM products and services. • Consistently meet and exceed key performance metrics, including sales quota, pipeline development goals and customer engagement benchmarks. • Utilize data to track performance, refine sales strategies, and maintain accurate territory forecasts. • Manage inbound and outbound leads by driving timely follow-up and guiding prospects through virtual discovery meetings to uncover new sales opportunities. • Build strong, influential relationships with key stakeholders through consistent virtual engagement, participation in online district and regional events, proactive implementation support, and the delivery of valuable insights.

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading! The Role: As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company. What You'll Do: - Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion. - Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains. - Utilize a strategic, data-driven approach to guide clients toward innovative solutions. - Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact. - Leverage your negotiation skills to secure large contracts involving multiple stakeholders. Qualifications: - Located in Colorado. - Bachelor's Degree required - 6+ years of SaaS experience - 3+ years selling into Financial institutions or contact centers/customer experience software - 3+ years of complex sales experience - A track record of consistently exceeding performance expectations. - Outstanding communication proficiency in phone, email, and other channels. - Ability to Navigate complex and intricate sales processes. - Proficiency in advanced sales methodologies such as MEDDIC or Command of the message Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

• To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction; and to ensure consistency in service delivery. • Performs contract renewal and Client Service Instruction preparation for assigned accounts. • Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports. • Educates the client on loss data - drivers of cost impacting assigned programs. • Coordinates project activity. • Acts as primary client contact with focus on maintaining and improving overall customer satisfaction. • Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement. • Identifies and solicits cross selling opportunities.