About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading! The Role: As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company. What You'll Do: - Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion. - Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains. - Utilize a strategic, data-driven approach to guide clients toward innovative solutions. - Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact. - Leverage your negotiation skills to secure large contracts involving multiple stakeholders. Qualifications: - Located in Colorado. - Bachelor's Degree required - 6+ years of SaaS experience - 3+ years selling into Financial institutions or contact centers/customer experience software - 3+ years of complex sales experience - A track record of consistently exceeding performance expectations. - Outstanding communication proficiency in phone, email, and other channels. - Ability to Navigate complex and intricate sales processes. - Proficiency in advanced sales methodologies such as MEDDIC or Command of the message Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

• To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction; and to ensure consistency in service delivery. • Performs contract renewal and Client Service Instruction preparation for assigned accounts. • Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports. • Educates the client on loss data - drivers of cost impacting assigned programs. • Coordinates project activity. • Acts as primary client contact with focus on maintaining and improving overall customer satisfaction. • Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement. • Identifies and solicits cross selling opportunities.

Espec Select One Country: Brazil Se você tem vontade de crescer e aprender sempre, e tem paixão em lidar com pessoas, esse pode ser o seu lugar! O Santander é um ecossistema em crescimento, que tem o propósito de contribuir para que pessoas e negócios prosperem. Aqui é o espaço para criar o novo, questionar e desafiar o mercado. É ter a urgência do agora e do futuro alinhados, para atender ao cliente sempre da melhor forma. É fazer parte de uma empresa global, que preza pela diversidade em todas as suas dimensões e que valoriza a cultura de horizontalidade dos cargos. No Santander temos a cultura de horizontalidade e nela praticamos 4 clusters: Especialista, Líder, Head e Sócio. Temos uma vaga para você se tornar Select One, onde você será encarreirado como Especialista, sendo o principal conhecedor da sua área. Será responsável por atender clientes em inicio de jornada no universo Select, garantindo uma experiencia digital premium com foco em conveniência eficiência e proximidade humana no ambiente remoto. Principais Responsabilidades •Atender e engajar clientes 100% digital(chat/vídeo/app); •Atualizar clientes no portifólio Select, apresentando benefícios e diferenciais do segmento; •Realizar vendas consultivas de produtos no credito, investimentos e seguros de baixa complexidade; •Coletar e atualizar dados; •Manter familiaridade com soluções digitais com foco no ecossistema Santander; •Resolver demandas remotamente. Competências Comportamentais e Técnicas •Conhecimento avançado de experiencia do cliente; •Experiencia em vendas e proficiência em utilização de ferramentas digitais. Formações/Certificações •CPA 10 (obrigatório); •Experiencia aplicável em atendimento remoto; •Domínio de canais de atendimento digital, jornada do cliente e produtos financeiros. Nosso Jeito de Ser: No Santander, valorizamos profissionais que: - Think Customer – Colocam o cliente no centro das decisões; - Embrace Change – Impulsionam a transformação e a inovação; - Act Now – Atuam com agilidade e senso de urgência; - Move Together – Trabalham de forma colaborativa; - Speak Up – Se comunicam de forma aberta, ética e transparente. Se isso te chama, vem para o Santander! # BENEFÍCIOS • Remuneração Variável (PLR + RV); • Assistência Médica e Odontológica; • Auxílio Alimentação e Refeição; • Previdência Complementar; • Seguro de Vida; • Auxílio Creche/Babá; • Gympass ou Totalpass; • Vale Transporte; • Programa Nascer; • Be Healthy - Programa que incentiva todos a terem hábitos mais saudáveis; • PAPE - Programa de apoio pessoal especializado. E aí? Quer ser chama? Em nossas lojas (agências), contamos com os melhores gerentes do mercado, que se colocam ao lado dos clientes para atender suas necessidades e oferecer as soluções mais adequadas. Se isso te chama, vem para o Santander! ♨️ #AquiSuaChamaTransforma #VemProSantander #VemSerChama

• Lead Management : Contact and qualify inbound leads using CRM support and structured qualification processes • Initial Conversations : Conduct 15-30 minute phone conversations to qualify/disqualify leads effectively • Proposal Meetings : Lead 30-minute Google Meet sessions where offers are created live during calls • Onboarding Handoff : Manage smooth transitions to onboarding team with kickoff calls including onboarding experts and customers • Daily Pipeline Reviews : Collaborate with Co-Founder Richard on daily pipeline analysis and strategy refinement • Process Documentation : Create and maintain sales processes and playbooks for scalable growth • CRM Development : Actively contribute to shaping and improving their internal CRM system