Role Description As a Customer Success, Onboarding Manager, you will own the entire onboarding experience at our client. Your mission is simple but critical: ensure every new customer launches successfully, understands value early, and is set up for long-term success. - Design, run, and continuously improve the onboarding process. - Work closely with Sales, Product, and Customer Success to create a seamless handoff and a world-class first experience. - This role sits at the intersection of strategy and execution and will heavily influence retention, expansion, and customer sentiment. Key Responsibilities - Customer Onboarding Ownership - Own the end-to-end onboarding lifecycle from contract signature through successful go-live. - Guide customers through implementation, configuration, and early usage milestones. - Ensure customers reach first value quickly and confidently. - Onboarding Process and Program Design - Design, document, and continuously improve onboarding workflows, timelines, and playbooks. - Define clear onboarding stages, success criteria, and exit points. - Standardize onboarding while allowing flexibility for different customer needs and segments. - Expectation Setting and Success Alignment - Set clear onboarding expectations with customers including scope, timelines, and responsibilities from kickoff. - Partner with customers to define success goals and desired outcomes early. - Ensure internal teams are aligned on customer goals and onboarding plans. - Training and Enablement - Deliver live and recorded product training tailored to customer roles and use cases. - Create onboarding documentation, guides, and best practices in partnership with Product and CS. - Cross-Functional Collaboration and Handoffs - Work closely with Sales to ensure clean and consistent post-close handoffs. - Partner with Customer Success for a smooth transition to steady-state ownership. - Share onboarding insights that inform account strategy and expansion opportunities. - Customer Feedback and Advocacy - Act as the voice of new customers, surfacing feedback, friction points, and feature requests. - Identify onboarding challenges and collaborate with Product on improvements. - Drive initiatives that reduce time to value and increase activation. - Metrics and Continuous Improvement - Define and track onboarding KPIs (time to first value, activation, completion rates). - Identify risks early and proactively intervene. - Use data and feedback to continuously refine the onboarding experience. Qualifications - 3+ years in customer onboarding, implementation, or customer success within B2B SaaS. - Experience owning onboarding programs end-to-end. Requirements - Exceptional English communication (written and spoken). - Strong technical aptitude and ability to explain software workflows. - Experience with CRM/CS tools (HubSpot, Salesforce, or similar). - Strong project management and organizational skills. - Excellent stakeholder communication. Benefits - 100% Remote work. - Full-time schedule. - Availability until 6:00 PM PT. - Contractor (Long-term) position.

To maintain high-quality, medically necessary, evidence-based care, and efficient treatment of all patients, regardless of payment source, by ensuring the patients receive the right care, at the right time, in the right place. Case Management Model: utilize an Integrated Case Management Model. Under this model the Case Managers will follow patients through the continuum while facilitating the functions of utilization review, utilization management, and cost containment. Track and trend denials and payor issues to provide feedback and education to payer relations and the case management department.

Role Description SINGAPORE TELECOM USA, INC. IS SEEKING A SENIOR SOLUTIONS MANAGER. JOB LOCATION IN REDWOOD CITY, CA. MAY TELECOMMUTE FROM ANY LOCATION IN THE U.S. - Make decisions across a wide array of Singtel’s product packages (including new and existing products and services) and Singtel’s technical capabilities to deliver according to various target times. - Develop necessary capabilities and features by conducting: - Proof of concepts - Network design - User acceptance tests (UATs) - Implementations - Maintenances/upgrades - Performance Management - Provide Pre-Sales Technical Solutions and Consultancy for Singtel's Customers throughout the entire sales process, ensuring high levels of customer satisfaction to help in the retention of customers. - Design and consult on IP PBX and VC Technical Solutions using Singtel’s technology for Singtel’s Managed Services customers. - Design and consult on evolving technologies such as SDWAN, IOT, Cloud, 5G/Satellite technologies using Singtel products for enterprise customers. - Work with Global Partners (Principals, System Integrators, and Distributors) in the APAC region to deliver end-to-end solutions based on Singtel’s product packages for corporate customers and negotiate project-specific discounts. - Develop the technical design and architecture for Singtel’s ICT Solutions packages to conform to technical constraints while achieving resiliency and cost-effectiveness. - Communicate strengths of proposals while highlighting the positive features of Singtel’s products and delivery to customers. - Generate Bill of Material for Singtel’s voice and video conferencing solutions, detailing the technology to be provided and conforming to Singtel’s sales policies. - Work with stakeholders (e.g., presales managers and operations) and partners to ensure all aspects of the solution are technologically supportable and that relevant costings are included in sales proposals to customers. - Ensure an optimized architectural footprint for future expansion of Singtel’s solutions to integrate additional Singtel product packages. - Ensure high-quality ICT documentation (e.g., Statement of Works, customization records, etc.) are created for all proposals. - Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed. - Travel 5-6 times per year to visit client sites in the U.S. Qualifications - Bachelor’s degree in Telecommunications or closely related field. - 5 years of work experience as Senior Solutions Manager, Solutions Manager, Network Engineer, Programmer/Analyst, Platform Architect and/or closely related position. Requirements - Salary: $202,000/year TO APPLY - Please submit your Resumé to HR; Singapore Telecom USA, Inc. 303 Twin Dolphin Dr., Ste 600. Redwood City, CA 94065. Specify position sought.

Role Description RHD South Dakota Case Management is seeking a full time case manager in the Huron, SD area. This position is full time, 40 hours per week. This is a professional level position that will have the ability to work from home; however, in-state travel is required in caseload coverage area. The overall responsibility of this position will be administering the CHOICES waiver and CTS program, and coordinating services for adults and children who have an intellectual or developmental disability. This includes, but is not limited to: - Coordinating services to meet medical, psychiatric, social, nutritional, educational, vocational, employment, housing, transportation, recreational, legal, and advocacy needs. - Providing support to individuals to actively engage in and direct the person centered plan development process. Essential Duties and Functions: - Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective. - Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff and other stakeholders as determined in collaboration with program participant. - Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources. - Facilitate team process for the initial and annual development of the Individual Service Plan (ISP). - Ongoing monitoring of ISP and documenting results and intervene as necessary. - Report and review Critical Incident Reports (CIR) per protocol. - Participate and monitor Human Rights Committee (HRC) and Behavioral Intervention Committee (BIC) reviews as appropriate. - Focus on Personal Outcome measures. - Knowledge and understanding of Charting the Life Course framework and Person Centered Thinking/Planning. - Evaluate the needs of those on caseload in order to remain successful in the community. - Link those on caseload to programs and supports that are needed and requested to meet their needs. - Complete required documentation of services, including input of data, reports, and plans into Therapy. Qualifications - Bachelor’s degree and one year of experience OR equivalent combination of education and experience. - Intermediate computer skills. - Have the ability to establish a HIPAA compliant home office. - Valid driver’s license. Company Description Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.