ScaleUp

Role Description The Client Delivery Manager partners with the Client Delivery Team to execute and deliver successful client engagements. This role is responsible for ensuring client engagements stay within scope and on track. Reporting to the VP of Strategy & Analytics, this person collaborates closely with internal teams and clients to maintain momentum, accountability, and execution quality. The role spans both pre- and post-engagement phases, including capacity planning and implementation coordination. This is a remote role, with occasional in-person staff meetings in San Diego. Responsibilities - Own end-to-end delivery management across multiple client engagements, including building detailed project plans, defining milestones and dependencies, and driving execution across parallel workstreams. - Enforce scope boundaries, proactively identifying scope creep, facilitating client discussions, and ensuring alignment with contracted deliverables. - Build strong client relationships by becoming a trusted partner and adapting to their working style. - Track engagement health, risks, and success metrics, proactively resolving blockers and maintaining consistent reporting. - Drive accountability across internal teams and clients, keeping distributed contributors aligned with minimal escalation. - Facilitate clear and consistent communication across stakeholders, including status updates, meeting recaps, and key decisions. - Coordinate post-engagement implementation initiatives, including rollout planning, dependency management, and stakeholder alignment. - Capture client feedback and success stories, securing NPS responses, testimonials, and case studies while ensuring proper documentation and approvals. - Support capacity planning by maintaining visibility into team workload, identifying bottlenecks, and aligning staffing with upcoming projects. - Leverage AI tools to improve efficiency across documentation, tracking, research, and execution workflows. - Continuously improve client delivery processes, templates, and systems to scale operations effectively. Qualifications - 6+ years of client delivery, project management, implementation, consulting, or professional services experience leading complex, multi-stakeholder engagements end-to-end in fast-paced environments. - Strong organizational skills with the ability to manage multiple concurrent projects and priorities. - Excellent written and verbal communication skills, with confidence presenting to senior stakeholders and executives. - Solid understanding of SaaS business models and growth-stage company dynamics. - Ability to operate under pressure, bringing structure and clarity to ambiguous situations. - High accountability mindset with a focus on performance and continuous improvement. - Strong systems thinking with a focus on efficiency and process optimization. - Comfortable working in AI-enabled environments and leveraging tools to enhance productivity. - Proficiency with modern delivery and project management tools (e.g., Asana, Jira, Microsoft Office Suite). - Bachelor's degree required; PMP or equivalent certification is a plus. What Will Make You Stand Out - Experience in SaaS, client-facing delivery, implementation, consulting, or professional services environments. - Passion for continuous learning and interest in monetization strategies. - Ability to build structure from scratch and implement scalable processes. - Active use of AI tools to improve execution speed, clarity, and output quality. Benefits - 100% remote position - Full-time role - Reports to: VP of Strategy & Analytics - Compensation: Commensurate with experience Equal Opportunity Employer Our client is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If this sounds like a fit, we'd love to hear from you. Apply now!

Role Description The Project Manager partners with the Client Delivery Team to execute and deliver successful client engagements. This role is responsible for ensuring projects stay within scope and on track. Reporting to the VP of Strategy and Analytics, this person collaborates closely with internal teams and clients to maintain momentum, accountability, and execution quality. The role spans both pre- and post-engagement phases, including capacity planning and implementation coordination. This is a remote role, with occasional in-person staff meetings in San Diego. Responsibilities - Own end-to-end project management across multiple client engagements, including building detailed project plans, defining milestones and dependencies, and driving execution across parallel workstreams. - Enforce scope boundaries, proactively identifying scope creep, facilitating client discussions, and ensuring alignment with contracted deliverables. - Build strong client relationships by becoming a trusted partner and adapting to their working style. - Track project health, risks, and success metrics, proactively resolving blockers and maintaining consistent reporting. - Drive accountability across internal teams and clients, keeping distributed contributors aligned with minimal escalation. - Facilitate clear and consistent communication across stakeholders, including status updates, meeting recaps, and key decisions. - Coordinate post-engagement implementation projects, including rollout planning, dependency management, and stakeholder alignment. - Capture client feedback and success stories, securing NPS responses, testimonials, and case studies while ensuring proper documentation and approvals. - Support capacity planning by maintaining visibility into team workload, identifying bottlenecks, and aligning staffing with upcoming projects. - Leverage AI tools to improve efficiency across documentation, tracking, research, and execution workflows. - Continuously improve project management processes, templates, and systems to scale operations effectively. Qualifications - 6+ years of project management experience, leading complex, multi-stakeholder projects end-to-end in fast-paced environments. - Strong organizational skills with the ability to manage multiple concurrent projects and priorities. - Excellent written and verbal communication skills, with confidence presenting to senior stakeholders and executives. - Solid understanding of SaaS business models and growth-stage company dynamics. - Ability to operate under pressure, bringing structure and clarity to ambiguous situations. - High accountability mindset with a focus on performance and continuous improvement. - Strong systems thinking with a focus on efficiency and process optimization. - Comfortable working in AI-enabled environments and leveraging tools to enhance productivity. - Proficiency with modern project management tools (e.g., Asana, Jira, Microsoft Office Suite). - Bachelor’s degree required; PMP or equivalent certification is a plus. What Will Make You Stand Out - Experience in SaaS, client-facing roles, or project management within high-growth environments. - Passion for continuous learning and interest in monetization strategies. - Ability to build structure from scratch and implement scalable processes. - Active use of AI tools to improve execution speed, clarity, and output quality. About the Job - 100% remote position - Full-time role - Reports to: VP of Strategy & Analytics - Compensation: Commensurate with experience Our client is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If this sounds like a fit, we’d love to hear from you. Apply now!

Role Description At SCALEUP.house, we need someone to help us automate client reporting workflows, build live BI dashboards for scale-up founders, and develop AI-driven market research pipelines. This is a real internship with real client deliverables. You won't be making coffee or observing from the sidelines. After 3-6 months, you'll have a live BI dashboard in your portfolio used by our clients - and the know-how to build the next one yourself. WHAT YOU'LL DO - AI-second execution: Use GenAI tools daily to streamline research, automate workflows, and sharpen analytical output - but start with your mind in the first step! - Data intelligence: Mine, clean, and interpret real client datasets - then turn them into insights that reach the boardroom. - Market research & strategy: Conduct global market research and write reports that clients act on, not just file away. - Digital solutions development: Build processes, repair old legacy, create data dashboards and much more, all really hands-on daily growth of our clients and at the same time you grow massively as well. - End-to-end ownership: Own the full business cycle - from initial clients scalability diagnostics to full deployment of critical strategic processes and tools - with support from senior team members. Qualifications - Currently enrolled in a Bachelor's or Master's degree (or a recent graduate) in Business, Data Science, Finance, Economics, or Management. Requirements - Analytical mindset: You love data, but you love the story behind it more. You dig until you understand. - Intellectual courage: You're willing to question assumptions, double-check sources, and propose better approaches - even when it challenges the status quo. - Fast learner: New tools and constant changes don't scare you. You learn by doing and apply it fast. - AI-native: You use GenAI tools to solve real problems - not just to write emails. You want to be an AI agentic pro or already onboarded to that role. Benefits - Direct mentoring: Work directly with your assigned senior mentor and get honest, regular feedback - not a performance review once a month. - Exclusive know-how: Access our internal AI SCALEUP Courses and AI Library, client delivery frameworks, and methodology playbooks. - Real-world projects: Every project you touch is live. Real clients, internal spin-offs, real data, real decisions. - Creative freedom: Found a better AI-driven or other creative approach to a problem? You have the green light to propose and lead it. - Global environment: Work across a distributed, international team from day one. - Executive Access: Direct Partner Mentorship - Gain regular, high-level access to our senior leadership for a truly unique and immersive professional experience. - Full tool access: Access to world-class tools - Claude, ChatGPT, Gemini, Make.com, UIpath, Tableau, etc. - used in various combinations at your daily work. Company Description SCALEUP.house · Digital transformation and growth done smoothly. Website: www.scaleup.house

Role Description Our Client is a performance-driven digital marketing agency scaling growth for clients in health, fintech, and beyond. They combine creative strategy with paid media execution across Meta, Google, and emerging platforms. They are growing fast and are looking for a Junior Media Buyer to join their team, learn their systems, and grow into a full Media Buyer role. Key Responsibilities - Assist media buyers with campaign setup, QA, and launch across Meta, Google Ads, TikTok, and LinkedIn - Monitor campaign pacing, budgets, and performance daily, flagging issues and opportunities to the team - Pull reports and support performance analysis for client accounts - Learn and apply the company’s campaign management systems and processes - Help manage creative trafficking and asset organization - Coordinate between media buyers, creative teams, and analytics - Stay on top of platform updates, new ad formats, and industry trends - Support ad testing processes and documentation of results - Help explore AI tools and automation to streamline campaign management Qualifications - Have 0–1 years of experience in digital media buying, paid social, paid search, or a closely related field (internships, coursework, and hands-on projects count) - Have exposure to Meta Ads Manager and/or Google Ads (certifications a plus; TikTok and LinkedIn Campaign Manager experience is a bonus) - Are highly organized, detail-oriented, and love staying ahead of deadlines - Are numbers-driven — you enjoy tracking KPIs, budgets, and testing outcomes - Have a basic understanding of CAC, ROAS, and other key performance metrics (or are eager to learn them quickly) - Have a genuine interest in AI tools and automation to make processes faster and smarter - Communicate clearly and work well in a fast-paced, collaborative team environment - Are eager to build a career in media buying and grow with the team Benefits - Competitive salary + performance-based bonuses - Flexible, fully remote work - A clear growth path into a full Media Buyer role - Training, development, and an annual educational stipend - A culture that encourages innovation, experimentation, and the use of new tools (especially AI!) - A fun, ambitious team that’s passionate about driving results for clients

Role Description As a Customer Success, Onboarding Manager, you will own the entire onboarding experience at our client. Your mission is simple but critical: ensure every new customer launches successfully, understands value early, and is set up for long-term success. - Design, run, and continuously improve the onboarding process. - Work closely with Sales, Product, and Customer Success to create a seamless handoff and a world-class first experience. - This role sits at the intersection of strategy and execution and will heavily influence retention, expansion, and customer sentiment. Key Responsibilities - Customer Onboarding Ownership - Own the end-to-end onboarding lifecycle from contract signature through successful go-live. - Guide customers through implementation, configuration, and early usage milestones. - Ensure customers reach first value quickly and confidently. - Onboarding Process and Program Design - Design, document, and continuously improve onboarding workflows, timelines, and playbooks. - Define clear onboarding stages, success criteria, and exit points. - Standardize onboarding while allowing flexibility for different customer needs and segments. - Expectation Setting and Success Alignment - Set clear onboarding expectations with customers including scope, timelines, and responsibilities from kickoff. - Partner with customers to define success goals and desired outcomes early. - Ensure internal teams are aligned on customer goals and onboarding plans. - Training and Enablement - Deliver live and recorded product training tailored to customer roles and use cases. - Create onboarding documentation, guides, and best practices in partnership with Product and CS. - Cross-Functional Collaboration and Handoffs - Work closely with Sales to ensure clean and consistent post-close handoffs. - Partner with Customer Success for a smooth transition to steady-state ownership. - Share onboarding insights that inform account strategy and expansion opportunities. - Customer Feedback and Advocacy - Act as the voice of new customers, surfacing feedback, friction points, and feature requests. - Identify onboarding challenges and collaborate with Product on improvements. - Drive initiatives that reduce time to value and increase activation. - Metrics and Continuous Improvement - Define and track onboarding KPIs (time to first value, activation, completion rates). - Identify risks early and proactively intervene. - Use data and feedback to continuously refine the onboarding experience. Qualifications - 3+ years in customer onboarding, implementation, or customer success within B2B SaaS. - Experience owning onboarding programs end-to-end. Requirements - Exceptional English communication (written and spoken). - Strong technical aptitude and ability to explain software workflows. - Experience with CRM/CS tools (HubSpot, Salesforce, or similar). - Strong project management and organizational skills. - Excellent stakeholder communication. Benefits - 100% Remote work. - Full-time schedule. - Availability until 6:00 PM PT. - Contractor (Long-term) position.