DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. REENTRY EMPLOYMENT COUNSELOR Job Location: Division of Employment and Rehabilitation Services (DERS) Workforce Solutions Administration (WSA) 24601 North 29th Avenue, Phoenix, Arizona 85027 Posting Details: Salary: $22.2112/ hourly ($46,199.29 annually) Grade: 18 Closing Date: Open until sufficient resumes are received Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Reentry Employment Counselor with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided will be for reentry program and will focus on incarcerated and formerly incarcerated populations. Must be willing and able to work in correctional facilities, parole/probation offices, community agencies, residential centers; and work outside of traditional 8-5 work hours. This position will be required to utilize a business methodology that drives continuous improvement. Travel may be required to prisons, residential reentry centers and conferences. Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11). Job Duties: Essential Duties and Responsibilities include but are not limited to: • Assess skills, abilities, work history, employment barriers and career interests, retention follow up; develop employment plans; determine eligibility for services; provide information on Labor Market, In-Demand industries, and occupations; and identify and coordinate with formal and informal resources to remove barriers, develop skills, and achieve certifications. • Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations. • Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; and resolution of customer issues and complaints. Travel to locations within assigned area is required. • Attend required trainings and meetings. Knowledge, Skills & Abilities (KSAs): • Knowledge of Labor Market Information and In-demand Industries and Occupations. • Knowledge of interviewing techniques, assessment tools and strategies and transferable skills. • Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served. • Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution. • Skill in written and verbal communication, including public speaking, presentation, and interviewing. • Skill in adapting to changing circumstances, staff and client’s needs, and work with interruptions. • Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality. • Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, Department of Corrections, and Department of Administration rules, policies, and procedures. • Ability to strictly adhere to Correctional department policies and procedures. • Ability to plan and organize work in accordance with Division priorities and time management methodology. • Ability to work effectively independently and as a member of diverse teams. • Ability to work in a correctional facility and react quickly in emergency situations. • Ability to remain professional, calm, and adapt communication style with diverse customer needs or customers that are frustrated. Selective Preference(s): The ideal candidate for this position will have: • High school diploma or equivalent. • Two (2) years of experience in public contact or customer service work experience, reentry employment counseling, recruiting, or case management. • Experience in a correctional facility and community reentry/corrections. Pre-Employment Requirements: • Must complete all corrections designated training within 1 month of hire and remain current with all corrections required training. • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Theresa Sumner (480) 679-2319 or email TSumner@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 679-2319 or emailing TSumner@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.