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Based in Boston, Massachusetts, Boston Medical Center (BMC) is the Boston University School of Medicine's primary teaching affiliate and a private, not-for-prof
Certified Application Counselor
Location
Massachusetts
Posted
60 days ago
Salary
$25 - $30 / hour
Seniority
Senior
Job Description
Certified Application Counselor
Boston Medical Center
• Help vulnerable BMC patients access healthcare coverage and preserve BMC revenue • Assist low-income, uninsured, and underinsured patients in applying for financial assistance • Respond to call center inquiries and manage self-pay patient work queues • Educate patients about health insurance options and eligibility requirements • Initiate new applications and assist with program renewals • Validate and update patient demographic information • Schedule tasks for Financial Counseling Enrollment Coordinators
Job Requirements
- High School diploma with 3-5 years of strong customer service experience in healthcare or human services setting required
- Bachelor's degree strongly preferred
- Must complete MassHealth’s curriculum for Certified Application Counselor, (CAC) and maintain certification renewal annually
- 2-3 years of strong customer service experience, preferably in a healthcare or human services setting
- Bilingual persons and persons with hospital and/or healthcare experience strongly preferred.
Benefits
- health insurance
- dental
- vision
- pharmacy
- paid time off
- career advancement opportunities
- resources to support employee and family wellbeing
- Flexible Spending Accounts
- contract increases
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