Role Description Business Operations Analyst to join our dynamic team supporting the U.S. Department of Homeland Security. This role is ideal for someone who enjoys solving ambiguous problems, supporting leadership, and acting as a central coordinator across multiple stakeholders. - Develop and maintain leadership-facing reports. - Create data visualizations and/or strategic communication products. - Manage a high-volume inbox that receives complex and often undefined requests. - Support stakeholder engagement activities. - Play a key role in driving the automation of the inbox triage process by partnering with the Automation Shared Service, including gathering and documenting requirements to inform automation design. Qualifications - Bachelor's Degree in Computer Science, Information Systems Management, or related field. - 2-5 years of experience working with business application systems. - Thrives in a fast-paced, evolving environment and demonstrates a proactive, solutions-oriented mindset. - Values adaptability, relationship building, and continuous learning. - Proficiency in Microsoft Suite (Word, Excel, PowerPoint). - Strong presentation skills and executive presence. - Excellent business writing and summarization abilities. - Ability to create data visualizations and/or strategic communication materials. - Ability to process and distill complex information into actionable insights. - Quantitative and qualitative research skills. - Strong organizational skills and comfort operating in ambiguous environments. - Ability to manage multiple concurrent requests and maintain clear tracking. Requirements - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements - It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. - We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment. Physical Requirements - The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. - Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description We are hiring a Head of Business Operations to bring structure, clarity, and execution to the company’s core operations. This is a hands-on leadership role for someone who has worked in fast-moving DTC environments and knows how to fix messy systems, streamline workflows, and keep operations running reliably at scale. You will focus on building operational foundations, improving execution across teams, and reducing day-to-day firefighting for the founders. Responsibilities - Oversee Shopify backend workflows (orders, refunds, payments, fraud handling) - Ensure stable operations between store, payment providers, logistics, and support - Identify inefficiencies and implement automation where possible - Manage and optimize global support teams (agents, QA, escalation flows) - Define SLAs, refund logic, and escalation processes - Reduce ticket volume by improving root causes (product, delivery, UX issues) - Coordinate with suppliers and fulfillment partners - Improve delivery timelines, stock visibility, and operational reliability - Flag risks early (delays, stockouts, cost changes) - Build and document clear SOPs across operations - Improve internal tools, reporting, and dashboards - Create clarity in ownership, workflows, and execution standards - Act as the operational bridge between support, product, and leadership - Drive accountability and follow-through across teams - Surface issues early and propose practical solutions What Success Looks Like - Day-to-day operations run without constant founder involvement - Customer support is predictable, efficient, and under control - Backend systems are structured, documented, and scalable - Operational issues are identified early and handled proactively - Teams know what to do, and things get done without chaos Qualifications - Ideally, 7–10 years of total work experience in a fast-paced, unstructured environment - DTC e-commerce operations with physical products is required; exposure to 8+ figure businesses is strongly preferred - Strong understanding of Shopify and backend workflows - Experience managing remote teams across multiple functions - Track record of improving or rebuilding messy operational systems - Highly structured thinker with strong execution focus - Excellent written and spoken English - Strong ownership mindset with bias toward action - Able to simplify complexity and drive clarity Additional Notes - This is a senior execution role, not a coordinator position - You will be expected to take ownership and improve systems, not just maintain them - Candidates must have hands-on DTC experience in fast-moving environments - Full remote flexibility - Exposure to high-caliber business operations

Happy German ist ein etabliertes Online-Business für Deutschlernende. Wir suchen eine zuverlässige, strukturierte und detailorientierte Person als Operations & Marketing Manager:in, die dafür sorgt, dass alles reibungslos läuft und nachhaltiges Wachstum unterstützt – ohne Chaos. Der Fokus liegt auf Präzision, Systemen und Umsetzung. Aufgaben - Entwicklung und Implementierung von Marketingstrategien, um das Wachstum des Sprachlern-Business voranzutreiben. - Überwachung und Optimierung der täglichen Betriebsabläufe zur Sicherstellung eines reibungslosen Geschäftsablaufs. - Koordination mit dem Vertriebsteam zur Maximierung der Kundenbindung und -akquise. - Analyse von Markttrends und Wettbewerbsaktivitäten, um innovative Lösungen zu entwickeln. - Organisation und Durchführung von Werbekampagnen und Events zur Steigerung der Markenbekanntheit. Qualifikation - Fließende Englisch- und Deutschkenntnisse - Sehr detailorientierte Arbeitsweise (sehr genaues Arbeiten) - Strukturiert, ruhig und zuverlässig - Erfahrung mit Online-Businesses, Memberships oder Funnels - Erfahrung mit Kajabi ist ein Plus - Sicherer Umgang mit Zahlen, KPIs und Systemen - Selbstständige Arbeitsweise - Logisches Denken und Problemlösungsfähigkeit Erfahrung im Bereich Sprachbildung ist ein Plus Benefits - Arbeiten von überall aus, ganz bequem remote - Vollzeitstelle - 5000€ monatlich - Extra: Bonuszahlungen oben drauf Gestalte die Zukunft des Sprachlernens mit Happy German! Werde Operations & Marketing Manager:in und bringe deine Ideen in einem dynamischen Team zum Leben. Wir freuen uns auf deine Bewerbung!

• Align functions to achieve regional business objectives • Own cross-functional initiatives from conception to execution • Drive regular business operation meetings with project teams • Analyze data trends and present insights to leadership • Assist in performance narrative for key metrics in business reviews