Role Description We are hiring a Head of Business Operations to bring structure, clarity, and execution to the company’s core operations. This is a hands-on leadership role for someone who has worked in fast-moving DTC environments and knows how to fix messy systems, streamline workflows, and keep operations running reliably at scale. You will focus on building operational foundations, improving execution across teams, and reducing day-to-day firefighting for the founders. Responsibilities - Oversee Shopify backend workflows (orders, refunds, payments, fraud handling) - Ensure stable operations between store, payment providers, logistics, and support - Identify inefficiencies and implement automation where possible - Manage and optimize global support teams (agents, QA, escalation flows) - Define SLAs, refund logic, and escalation processes - Reduce ticket volume by improving root causes (product, delivery, UX issues) - Coordinate with suppliers and fulfillment partners - Improve delivery timelines, stock visibility, and operational reliability - Flag risks early (delays, stockouts, cost changes) - Build and document clear SOPs across operations - Improve internal tools, reporting, and dashboards - Create clarity in ownership, workflows, and execution standards - Act as the operational bridge between support, product, and leadership - Drive accountability and follow-through across teams - Surface issues early and propose practical solutions What Success Looks Like - Day-to-day operations run without constant founder involvement - Customer support is predictable, efficient, and under control - Backend systems are structured, documented, and scalable - Operational issues are identified early and handled proactively - Teams know what to do, and things get done without chaos Qualifications - Ideally, 7–10 years of total work experience in a fast-paced, unstructured environment - DTC e-commerce operations with physical products is required; exposure to 8+ figure businesses is strongly preferred - Strong understanding of Shopify and backend workflows - Experience managing remote teams across multiple functions - Track record of improving or rebuilding messy operational systems - Highly structured thinker with strong execution focus - Excellent written and spoken English - Strong ownership mindset with bias toward action - Able to simplify complexity and drive clarity Additional Notes - This is a senior execution role, not a coordinator position - You will be expected to take ownership and improve systems, not just maintain them - Candidates must have hands-on DTC experience in fast-moving environments - Full remote flexibility - Exposure to high-caliber business operations

Happy German ist ein etabliertes Online-Business für Deutschlernende. Wir suchen eine zuverlässige, strukturierte und detailorientierte Person als Operations & Marketing Manager:in, die dafür sorgt, dass alles reibungslos läuft und nachhaltiges Wachstum unterstützt – ohne Chaos. Der Fokus liegt auf Präzision, Systemen und Umsetzung. Aufgaben - Entwicklung und Implementierung von Marketingstrategien, um das Wachstum des Sprachlern-Business voranzutreiben. - Überwachung und Optimierung der täglichen Betriebsabläufe zur Sicherstellung eines reibungslosen Geschäftsablaufs. - Koordination mit dem Vertriebsteam zur Maximierung der Kundenbindung und -akquise. - Analyse von Markttrends und Wettbewerbsaktivitäten, um innovative Lösungen zu entwickeln. - Organisation und Durchführung von Werbekampagnen und Events zur Steigerung der Markenbekanntheit. Qualifikation - Fließende Englisch- und Deutschkenntnisse - Sehr detailorientierte Arbeitsweise (sehr genaues Arbeiten) - Strukturiert, ruhig und zuverlässig - Erfahrung mit Online-Businesses, Memberships oder Funnels - Erfahrung mit Kajabi ist ein Plus - Sicherer Umgang mit Zahlen, KPIs und Systemen - Selbstständige Arbeitsweise - Logisches Denken und Problemlösungsfähigkeit Erfahrung im Bereich Sprachbildung ist ein Plus Benefits - Arbeiten von überall aus, ganz bequem remote - Vollzeitstelle - 5000€ monatlich - Extra: Bonuszahlungen oben drauf Gestalte die Zukunft des Sprachlernens mit Happy German! Werde Operations & Marketing Manager:in und bringe deine Ideen in einem dynamischen Team zum Leben. Wir freuen uns auf deine Bewerbung!

• Align functions to achieve regional business objectives • Own cross-functional initiatives from conception to execution • Drive regular business operation meetings with project teams • Analyze data trends and present insights to leadership • Assist in performance narrative for key metrics in business reviews

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Social Finance, LLC seeks Senior Business Operations Analyst in New York, NY: Job Duties: Develop and interpret information that assists management with conclusions, policy formulation, management of growth projections, and other managerial functions. Analyze data from various sources to compile a comprehensive picture of the overall business operational performance using visualization tools. Develop periodic reports on a wide range of strategic and tactical research. Develop recommendations and prepare written and oral presentations to senior management. Ensure adequacy and accuracy of reporting by applying business knowledge and data investigation. Define specifications for reporting and partner with the Engineering team to develop or improve performance-measuring capabilities. Develop performance measurements and analytical tools to improve operations. Part-time telecommuting is an option. Hybrid work from SoFi office in New York, NY. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering, Information Systems, or a related discipline, and one (1) year of experience in the job offered or in any occupation in related field. Special Skill Requirements: (1) Debugging complex data pipelines; (2) Designing, optimizing, and maintaining ETL pipelines; (3) Creating optimized data models; (4) implementing data migrations; (5) Tracking bugs; (6) Gathering data requirements; (7) Confluence; (8) Jira; and (9) Building complex data models to support analysis and reporting systems. Any suitable combination of education, training and/or experience is acceptable. Part-time telecommuting is an option. Hybrid work from SoFi office in New York, NY. Salary: $112,200.00 - $123,420.00 per annum & standard company benefits. Submit resume with references using the apply button on this posting or by email to: Req.# 194.2 at: ATTN: HR, jobadverts@sofi.org. Application Deadline: 4/22/2026 #LI-DNI Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.