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Sr. Tableau Administrator
Location
India
Posted
37 days ago
Salary
0
Seniority
Senior
Job Description
Sr. Tableau Administrator
ProArch
Key Responsibilities 1. Dashboard Support & Maintenance - Serve as the primary support contact for existing Tableau dashboards. - Troubleshoot issues, answer user questions, and assist with navigation and usage. - Monitor dashboards to proactively identify and resolve performance or data issues before they escalate. 2. Incident Management & Issue Resolution - Act as the first line of defense for incoming requests and incidents. - Triage tickets, resolve quick fixes, and escalate complex issues to appropriate team members. - Ensure timely diagnosis and resolution of dashboard-related problems to minimize downtime. 3. Ticketing System Ownership - Help design, implement, and manage a structured ticketing system for analytics requests. - Create a centralized intake process for issues, enhancements, and support needs. - Track, prioritize, and report on incoming work to ensure visibility and accountability. 4. Operational Efficiency & Continuity - Reduce dependency on individual contributors by distributing workload effectively. - Support continuity of operations by maintaining documentation and standard processes. - Help prevent reactive “fire drills” by establishing proactive monitoring practices. 5. Collaboration & Enablement - Partner with dashboard developers to reduce interruptions and protect development momentum. - Provide guidance and basic training to users to improve dashboard adoption and self-service. - Collaborate with data teams to ensure data quality and consistency.
Job Requirements
- Experience administering Tableau Server and/or Tableau Cloud environments.
- Strong troubleshooting skills with dashboards, data sources, and performance issues.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).
- Basic understanding of SQL and data structures.
- Strong communication skills with the ability to support both technical and non-technical users.
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
- Preferred Qualifications
- Experience setting up monitoring, alerts, and governance processes in Tableau.
- Exposure to data warehousing concepts and ETL processes.
- Experience building or supporting analytics workflows in a business environment.
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