• Maintain and update CRM databases, ensuring data accuracy and integrity • Import, export, and cleanse data within CRM platforms (e.g. HubSpot, Salesforce) • Create and manage contact lists, pipelines, and reporting dashboards • Support the sales and marketing team with data segmentation and campaign lists • Identify and resolve data discrepancies and duplicate records

Utbildning: Projektledare El Utbildningskod: EPROD26JON Utbildningsnummer: YH03130-2026-01 Ort: Jönköping Studieform: Distans Studietakt: Helfart Kurs: Installations- och byggsamordning Antal YH-poäng: 20 yhp Max antal deltagare: 45 stycken Lärarledd tid vid distansutbildning: Vecka: 1-4 Närträff: ingen närträff Antal timmar lärarledd tid via videolänksystem:  24 stycken Totalt antal timmar: 24 stycken Jämnt fördelat över perioden enligt överenskommelse med Utbildningsledare Utbildningsledare: Anneli Polstam I länkarna nedan finns viktig information att ta del av inför ansökan om kursansvar hos oss på TUC Yrkeshögskola. Praktisk information - Ansöka om kursansvar Praktisk information - Uppdraget att utbilda på TUC PRELIMINÄR KURSPLAN Kursnamn: Installations- och byggsamordning (20p) Poäng: 20 Kurstyp: Standard Valbar: Nej Beskrivning: Kursen behandlar specialiserad kunskap och färdighet i att samordna installationsarbeten och byggprocesser inom el- och energiprojekt, med särskilt fokus på arbetsmiljösamordning enligt AFS nyaste föreskrifter (BAS-P och BAS-U). Kursen ger specialiserad kunskap i hur projektledaren säkerställer en effektiv, säker och regelriktig genomförandeprocess i samverkan med övriga aktörer, i enlighet med gällande regelverk och branschstandarder.

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Role Overview We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in Mumbai, India. As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Redis’s offerings with customer goals, becoming a trusted advisor and advocate for their success. Key Responsibilities: - Customer Relationship Management: (Travelling across India 30-40%) - Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals. - Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions. - Build and maintain long-term relationships with stakeholders across technical and business teams. - Value Realization and Advocacy: - Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives. - Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn. - Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities. - Customer Enablement and Success Planning: - Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions. - Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions. - Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage. - Retention and Growth: - Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives. - Track account health through regular check-ins, identifying and mitigating risks early. - Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs. - Collaboration and Teamwork: - Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience. - Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands. Qualifications: - Experience: - 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies. - On site with customers in the India market, face to face engagement (not remote). Experience in delivering business reviews / QBRs with customers at exec level (not service delivery). - Preference - experience managing customers within Banking/ Financial Services. Technical Acumen: - Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus. - Some experience with SaaS products and public cloud (AWS, GCP, Azure) - Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases. - Customer-Centric Mindset: - Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention. - Communication Skills: - Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences. - Problem-Solving Ability: - Strategic thinker with the ability to anticipate challenges and provide solutions proactively. - Collaboration Skills: - Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization. - Tools & Systems: - Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus. Extra great if you have: - Experience with Redis or any other NoSQL database - Experience with software development (Java, .NET, Python) - Some experience with DBaaS (relational or non-relational) What We Offer: - Competitive compensation and benefits package. - Remote-first work environment with a flexible schedule. - Opportunities for professional growth and career development. - A dynamic, collaborative, and innovative work culture. - The chance to work with cutting-edge technology and a world-class team. Redis Values Diversity: Redis is an equal opportunity employer and is committed to fostering an inclusive workplace. We encourage candidates from diverse backgrounds to apply and bring their unique perspectives to our team. Join Us: Are you ready to help customers unlock the full potential of real-time data? Apply now and become a part of the Redis journey! As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Job Description What you'll do - Standardise the Customer Success operating model globally, working with CS leadership to define lifecycle stages, engagement frameworks and operational playbooks that enable consistent execution. - Partner with Customer Success global leadership to operationalise Customer Success strategy, translating strategic priorities into scalable processes, systems and operational frameworks. - Own and optimise Gainsight as the core Customer Success platform, designing health scoring frameworks, workflows and automated engagement programmes. - Enable data-driven Customer Success, building dashboards, reporting frameworks and operational insights that help teams monitor customer health, adoption and risk. - Design scalable digital Customer Success programmes that drive onboarding, product adoption, expansion opportunities and proactive risk mitigation. - Partner with Systems Engineering, Revenue Operations and Data teams to ensure Customer Success systems, integrations and data flows support scalable operations. - Continuously improve Customer Success productivity and scalability by identifying opportunities for automation, tooling improvements and operational simplification. What you’ll bring with you - 5+ years of experience working in Customer Success Operations or Enablement within a B2B SaaS or technology organisation. - Strong experience working with Gainsight (or similar CS products), including configuration of health scoring frameworks, automation workflows, playbooks and customer engagement programmes. Gainsight Administrator certification preferred. - Demonstrated experience designing scalable operational processes and systems that enable Customer Success teams to manage customers effectively. - Strong data literacy and analytical capability, including experience building dashboards, reporting frameworks and operational performance metrics. - Ability to investigate and validate customer data issues, including the ability to write or interpret basic SQL queries where required. - Experience working with integrated SaaS systems such as CRM (HubSpot preferred), support platforms and analytics tools. - Strong stakeholder management skills with the ability to align cross-functional teams across regions around shared operational frameworks. - Highly organised with a practical mindset, comfortable operating in fast-paced environments and focused on execution, automation and continuous improvement. Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.