Utbildning: Projektledare El Utbildningskod: EPROD26JON Utbildningsnummer: YH03130-2026-01 Ort: Jönköping Studieform: Distans Studietakt: Helfart Kurs: Installations- och byggsamordning Antal YH-poäng: 20 yhp Max antal deltagare: 45 stycken Lärarledd tid vid distansutbildning: Vecka: 1-4 Närträff: ingen närträff Antal timmar lärarledd tid via videolänksystem:  24 stycken Totalt antal timmar: 24 stycken Jämnt fördelat över perioden enligt överenskommelse med Utbildningsledare Utbildningsledare: Anneli Polstam I länkarna nedan finns viktig information att ta del av inför ansökan om kursansvar hos oss på TUC Yrkeshögskola. Praktisk information - Ansöka om kursansvar Praktisk information - Uppdraget att utbilda på TUC PRELIMINÄR KURSPLAN Kursnamn: Installations- och byggsamordning (20p) Poäng: 20 Kurstyp: Standard Valbar: Nej Beskrivning: Kursen behandlar specialiserad kunskap och färdighet i att samordna installationsarbeten och byggprocesser inom el- och energiprojekt, med särskilt fokus på arbetsmiljösamordning enligt AFS nyaste föreskrifter (BAS-P och BAS-U). Kursen ger specialiserad kunskap i hur projektledaren säkerställer en effektiv, säker och regelriktig genomförandeprocess i samverkan med övriga aktörer, i enlighet med gällande regelverk och branschstandarder.

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Role Overview We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in Mumbai, India. As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Redis’s offerings with customer goals, becoming a trusted advisor and advocate for their success. Key Responsibilities: - Customer Relationship Management: (Travelling across India 30-40%) - Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals. - Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions. - Build and maintain long-term relationships with stakeholders across technical and business teams. - Value Realization and Advocacy: - Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives. - Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn. - Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities. - Customer Enablement and Success Planning: - Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions. - Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions. - Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage. - Retention and Growth: - Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives. - Track account health through regular check-ins, identifying and mitigating risks early. - Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs. - Collaboration and Teamwork: - Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience. - Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands. Qualifications: - Experience: - 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies. - On site with customers in the India market, face to face engagement (not remote). Experience in delivering business reviews / QBRs with customers at exec level (not service delivery). - Preference - experience managing customers within Banking/ Financial Services. Technical Acumen: - Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus. - Some experience with SaaS products and public cloud (AWS, GCP, Azure) - Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases. - Customer-Centric Mindset: - Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention. - Communication Skills: - Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences. - Problem-Solving Ability: - Strategic thinker with the ability to anticipate challenges and provide solutions proactively. - Collaboration Skills: - Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization. - Tools & Systems: - Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus. Extra great if you have: - Experience with Redis or any other NoSQL database - Experience with software development (Java, .NET, Python) - Some experience with DBaaS (relational or non-relational) What We Offer: - Competitive compensation and benefits package. - Remote-first work environment with a flexible schedule. - Opportunities for professional growth and career development. - A dynamic, collaborative, and innovative work culture. - The chance to work with cutting-edge technology and a world-class team. Redis Values Diversity: Redis is an equal opportunity employer and is committed to fostering an inclusive workplace. We encourage candidates from diverse backgrounds to apply and bring their unique perspectives to our team. Join Us: Are you ready to help customers unlock the full potential of real-time data? Apply now and become a part of the Redis journey! As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Job Description What you'll do - Standardise the Customer Success operating model globally, working with CS leadership to define lifecycle stages, engagement frameworks and operational playbooks that enable consistent execution. - Partner with Customer Success global leadership to operationalise Customer Success strategy, translating strategic priorities into scalable processes, systems and operational frameworks. - Own and optimise Gainsight as the core Customer Success platform, designing health scoring frameworks, workflows and automated engagement programmes. - Enable data-driven Customer Success, building dashboards, reporting frameworks and operational insights that help teams monitor customer health, adoption and risk. - Design scalable digital Customer Success programmes that drive onboarding, product adoption, expansion opportunities and proactive risk mitigation. - Partner with Systems Engineering, Revenue Operations and Data teams to ensure Customer Success systems, integrations and data flows support scalable operations. - Continuously improve Customer Success productivity and scalability by identifying opportunities for automation, tooling improvements and operational simplification. What you’ll bring with you - 5+ years of experience working in Customer Success Operations or Enablement within a B2B SaaS or technology organisation. - Strong experience working with Gainsight (or similar CS products), including configuration of health scoring frameworks, automation workflows, playbooks and customer engagement programmes. Gainsight Administrator certification preferred. - Demonstrated experience designing scalable operational processes and systems that enable Customer Success teams to manage customers effectively. - Strong data literacy and analytical capability, including experience building dashboards, reporting frameworks and operational performance metrics. - Ability to investigate and validate customer data issues, including the ability to write or interpret basic SQL queries where required. - Experience working with integrated SaaS systems such as CRM (HubSpot preferred), support platforms and analytics tools. - Strong stakeholder management skills with the ability to align cross-functional teams across regions around shared operational frameworks. - Highly organised with a practical mindset, comfortable operating in fast-paced environments and focused on execution, automation and continuous improvement. Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

As Marqeta’s CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and cardholder experiences by orchestrating end-to-end journeys that also support our business objectives. The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution. In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is not for an existing vacancy. The Impact You’ll Have - Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows. - Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of opportunity and root causes of issues. - Develop CX roadmap, including e2e listening posts and new feedback forums/measurement tooling along with AI capabilities. - Lead the implementation of systems, processes, service standards and change management efforts across all initiatives recommended and prioritized for deployment that support the CX vision. - Act as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points. - Partner and lead relationships with key external agencies in partners in support of the CX strategy. - Track and report on key performance indicators related to customer loyalty and satisfaction, linking them to business outcomes. - Support the development of a CCaaS strategy, solidifying our value proposition for customer service functions for clients. - Translate findings, recommendations and progress to senior leadership. - Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities . Who You Are - Bachelor degree or equivalent education - 5+ years of experience in CX, client enablement, customer support, marketing or other client facing role within a fast-paced, service-oriented environment - Deeply rooted in customer centricity, with understanding of and empathy for customer needs and perspectives - Strong understanding of customer experience frameworks, including journey mapping, service blueprinting, and design thinking - Knowledge of CX metrics and VoC methodologies (e.g., NPS, CSAT, CES, FCR) and how they inform strategy - Ability to balance strategic thinking with hands on execution in a fast-paced environment - Strong analytically with the ability to structure complex problems and enable data-driven decisions - Strong communication, collaboration and influence skills with internal and external cross-functional stakeholders - Capable of operating autonomously and without an existing playbooks - Detail-oriented, organized, and adept at managing competing priorities Nice-To-Haves - 3+ years in fintech, banking, payments or financial services operations - Experience managing or coordinating with BPO partners and various geographical sites - Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, ZenDesk, Qualtrics, Medalia, etc.) - Proven success in integrating AI solutions into customer operations from generative AI tooling to agentic implementations Your Manager - Katie Clark, Head of Partner Operations & Experience Transformation Recruiter For This Role - Agata Wojciechowska Typical Process - Application Submission - Recruiter phone call - Hiring manager video call - Virtual “Onsite” consisting of 4-5, 45 min calls - Offer! At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you. Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: is: 117,300-146,600. We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers - Multiple health insurance options - Flexible vacation time - Retirement savings program with company contribution - Equity in a publicly-traded company - Monthly stipend to support our remote work model - Annual “development dollars” to support our people growth and development - Family-forming benefits and up to 20 weeks of Parental Leave