• You'll be a core contributor to our privacy operations team, directly impacting how we streamline processes and enhance the effectiveness of our privacy programs. • Your efforts will ensure our operations are agile and responsive to a global landscape. • This versatile role empowers you to manage key privacy program objectives, develop and maintain crucial privacy notices, and leverage analytics to track performance. • You'll use data to inform decisions and continuously refine our privacy approach. • You'll provide essential support across a wide range of privacy operational needs, offering you exposure to various facets of data protection.

• Lead a team with responsibility for tactical and project outcomes in the Operations department • Provide workflow management for the department • Compile all certifications for Operations Department • Coordinate coverage with the supervisors on open desks • Assist with training on operational issues with staff • Work on special projects • Organize the escheatment process through efficient work procedures • Determine work procedures, prepare work schedules, and expedite workflow • Adjust errors and resolve complaints • Perform supervisory duties for the department in absence of a Supervisor

• Analyzing client requests and performing specialty benefits coding • Performing quality assurance activities • Collaborating with benefit coders, testers, and quality assurance representatives • Using Salesforce to work cases from a queue • Executing high level of accuracy and reliability on jobs

• maintaining and growing key accounts within the B’ham, Black Country, Staffs, Shropshire, Telford & Wrekin territory • developing, implementing and supervising territory account plans based on market insights • ensure continuous and timely updates to the plan in response to changing market dynamics • outstanding account management and operational excellence applying key data sources to strategically develop a territory account plan • working closely with alliance partners to develop innovative solutions while adhering to SOP’s, regulatory, legal compliance guidelines and ABPI Code • collaborating with regional colleagues, as well as other field-based and home office personnel teams to proactively address customer needs • ensure patient access through partnering with key customer stakeholders