• Support day-to-day business operations across People Ops, GTM, Finance, and general company admin • Execute and maintain recurring workflows (contracts, approvals, signatures, documentation) • Track tasks, deadlines, and dependencies to ensure smooth follow-through • Act as a central point of coordination across teams, helping connect the dots and move work forward • Help implement and maintain simple, scalable processes for internal coordination, vendor management, and reporting • Keep operational tools, trackers, and shared resources organized and up to date • Create and maintain lightweight playbooks, checklists, and documentation for repeatable processes • Ensure contracts, customer documents, and internal files are uploaded, labeled, and stored correctly • Support recruiting and People Ops efforts, including scheduling, onboarding tasks, and compliance and benefits admin work • Assist with customer- and GTM-related admin (social media, contract routing, CRM-adjacent tasks, internal follow-ups)

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions. • Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness. • Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed. • Maintain a deep understanding of our products and services to provide knowledgeable support. • Document customer interactions and feedback to aid in continuous improvement of our services. • Work closely with other departments to resolve customer issues and contribute to the overall customer experience. • Stay informed of new product features and updates to provide accurate and current support. • Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles.

• Manage diaries, schedules, and fieldwork logistics to support smooth project delivery. • Assist in developing and executing project-related administrative tasks, including screeners, discussion guides, questionnaires, project documents, and compliance forms. • Support the setup and quality control of project materials (e.g., analysis plans, report templates, other documentation) • Collaborate closely with the Operations Manager and Senior Operations Executive to ensure tasks are completed accurately and efficiently. • Learn and utilise project management software to track, manage, streamline project workflows.

• Lead project management for all stewardship and donor engagement initiatives, including timeline creation, task delegation, and progress monitoring • Oversee event and stewardship deliverables to ensure on-time execution and cross-team coordination • Update and maintain the Development Asana Board, ensuring accuracy, transparency, and alignment across Development verticals • Responsible for quarterly stewardship summaries and deliverable status updates • Manage donor contribution workflows, efficiently entering contributions into the system and tracking donor pledges • Manage donor recognition workflows, ensuring timely, personalized, and consistent acknowledgment across donor segments • Partner with Development and Communications teammates to ensure donor-facing materials meet brand, quality, and impact standards • Coordinate logistical and operational details for donor engagement events, including venue coordination, run-of-show, guest lists, communications, and vendor engagement • Support cross-departmental systems alignment, working closely with the Director of Integration & Capacity Building to streamline processes and strengthen operational cohesion