Title: Regional Operations Manager - IKC Location: Brentwood, TN, United States ID:R0454922 Job Description: Posting Date 04/17/2026 5200 Virginia Way, Brentwood, Tennessee, 37027-7569, United States of America At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work. We are building a new, integrated care model to support patients with kidney disease. Historically, kidney patients have navigated a complex and frustrating healthcare system, but we are building a better way which treats the patient holistically. If you want to help lead to a better future for kidney patients, then you may be a great fit for the Regional Operations Manager role with DaVita Integrated Kidney Care (IKC). The Regional Operations Manager, will be willing and capable to lead the team from a home office (remotely) and be able to travel as needed within the specified region. The Regional Operations Manager will successfully engage with IKC teammates, cross-functional teams and local dialysis providers within the market. ESSENTIAL DUTIES AND RESPONSIBILITIES The ideal candidate will be responsible for leading a team of IKC RNs who case manage dialysis and CKD patients; Candidate will also manage two supervisors and support the non-clinical IKC care coordinators, whom they manage; responsible for team performance, productivity, and creating a special place to come to work. The ROM will represent the IKC leadership team with other IKC leaders and possess a professional and business-like presence. The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive: - Effectively manages Disease Management programs in designated market or geography - Reviews and analyzes data to drive patient care outcomes in programs across the market - Build & manage effective relationships with internal and external clients - Provide clinical support to reporting Registered Nurse Case Managers; may provide direct nursing care as needed Unencumbered Registered Nurse licensure needed - Teammate Management Provide leadership to direct reports - Manage all teammate employment/ HR activity such as payroll, PTO, hiring, onboarding duties, professional development, performance management, and disciplinary actions when necessary - Ensure compliance to all applicable regulations and DaVita policies - Monitor risk management and quality assurance compliance - Achieve quality and metric goals in Integrated Kidney Care programs - Coordinate activities with DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses and others as needed - Evaluate processes to ensure cost effectiveness and reduce operational expenses - Implement initiatives and analyze impact to outcome expectations - Create and submit reports and analysis of teammate performance as needed. - Up to 30% travel required within the market. Occasional travel outside the market. - Minimum of 3-5 years' management experience leading and managing teams required; - Demonstrates experience managing to data driven outcomes and process improvement required - Strong communication on medical management, operational, and business-related issues - Minimum of 1-2 years' experience in clinical nursing leadership highly preferred; Registered Nurse- RN - Current CPR certification required - Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required - Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required We're on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients. To help us achieve our vision, we're investing extensively in developing both our model of care and our team. When you join DaVita IKC, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally. Here is what you can expect when you join our Village: - A "community first, company second" culture based on Core Values that really matter. - Clinical outcomes consistently ranked above the national average. - Award-winning education and training across multiple career paths to help you reach your potential. - Performance-based rewards based on stellar individual and team contributions. - A comprehensive benefits package designed to enhance your health, your financial well-being and your future. - Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. #LI-TS2 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $78,000.00 - $119,000.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

• Own and maintain CRM data integrity, structure, and accuracy • Standardize pipeline stages, lead tracking, and attribution logic • Manage large datasets (10,000–50,000+ records), including cleaning and auditing • Improve CRM workflows and automation to reduce manual work • Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time • Deliver weekly performance reports with insights and recommendations • Own marketing attribution across all channels • Proactively identify underperforming campaigns and optimize performance • Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals) • Manage lead lists, segmentation, and CRM data flows • Track campaign performance and continuously improving processes • Support LinkedIn and email outreach initiatives • Manage and oversee a remote team (VAs, cold callers, lead managers) • Run weekly KPI meetings and track performance metrics • Identify operational bottlenecks and implement solutions • Act as the main operational point of contact for leadership • Build and maintain SOPs for all repeatable processes • Own and manage ClickUp (or similar tools) for task and workflow management • Implement automation (Zapier, ClickUp, etc.) to improve efficiency • Ensure scalable onboarding processes for new hires

• Own and maintain CRM data integrity, structure, and accuracy • Standardize pipeline stages, lead tracking, and attribution logic • Manage large datasets (10,000–50,000+ records), including cleaning and auditing • Improve CRM workflows and automation to reduce manual work • Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time • Deliver weekly performance reports with insights and recommendations • Own marketing attribution across all channels • Proactively identify underperforming campaigns and optimize performance • Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals) • Manage and oversee a remote team (VAs, cold callers, lead managers) • Act as the main operational point of contact for leadership • Build and maintain SOPs for all repeatable processes

• Own and maintain CRM data integrity, structure, and accuracy • Standardize pipeline stages, lead tracking, and attribution logic • Manage large datasets (10,000–50,000+ records), including cleaning and auditing • Improve CRM workflows and automation to reduce manual work • Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time • Deliver weekly performance reports with insights and recommendations • Own marketing attribution across all channels • Proactively identify underperforming campaigns and optimize performance • Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals) • Manage lead lists, segmentation, and CRM data flows • Track campaign performance and continuously improving processes • Manage and oversee a remote team (VAs, cold callers, lead managers) • Run weekly KPI meetings and track performance metrics • Identify operational bottlenecks and implement solutions • Act as the main operational point of contact for leadership • Support performance reviews and proactively address underperformance • Build and maintain SOPs for all repeatable processes • Own and manage ClickUp (or similar tools) for task and workflow management • Implement automation (Zapier, ClickUp, etc.) to improve efficiency • Ensure scalable onboarding processes for new hires