• Manage SQL workloads end-to-end from architecture decisions and performance tuning to backups, restores, security, and cost governance • Design and validate backup and restore strategies, point-in-time recovery, and retention policies • Monitor performance and availability using Azure Monitor, Log Analytics, custom alerts, and dashboards

• Access & Identity Management - Control employee systems onboarding and onboarding procedures via a third party authentication platform for all internal applications, troubleshoot access issues and maintain basic systems’ settings for optimal use. • Contribute to the installation, configuration, maintenance, security, administration and troubleshooting of the company’s systems, applications and business data in support of the business needs of the company. • Collaboration - Collaborate with cross-functional teams to provide technical expertise to align technology solutions with business needs. This includes resolving systems and application issues as well as architecting new solutions. The operating environment is fast-paced requiring strong prioritization and time management skills. • Work internal support cases related to access management and functional change requests in a variety of applications. • Keep stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives • Documentation - Create and maintain comprehensive documentation of applications, configurations and procedures to ensure consistency and assist in troubleshooting and training. • Disaster Recovery and Business Continuity - Understand the processes and procedures to ensure data recovery and business continuity in the event of system failures or disasters. • Systems Compliance activities as assigned. • Contribute to the design and development of Enterprise Systems Team best practices and process improvements. • Identify new and emerging technologies and solutions that can benefit the company.

• Support and advance K2United’s business applications ecosystem • Responsible for the day-to-day administration, reliability, and integrity of designated enterprise platforms • Provide delegated administrative support and backup coverage for Salesforce • Ensure systems operate predictably and securely, align with approved business processes, and maintain clean, reliable data • Ensure systems scale without unnecessary complexity • Own how supported systems work and stay healthy

• Support the Apprenticeship Manager and Senior Coordinator with scheduling, meeting logistics, travel coordination, invoices, and expense reports • Organize and execute logistics for internal meetings, trainings, and events (scheduling, materials preparation, note-taking, and follow-ups) • Act as liaison between the Apprenticeship Team and internal departments (Field Leadership, HR, Payroll, IT) to streamline operations and resolve administrative needs • Receive, organize, and prepare apprentice & journeyworkers applications for review by the Apprenticeship Team • Assist with onboarding for new team members in collaboration with HR and internal departments, ensuring proper documentation and system access • Maintain and upload apprentice files in compliance with applicable state and federal regulations and internal requirements • Track and submit Related Technical Instruction (RTI) hours on TCP (or designated platform) • Monitor apprentice status changes (terminations, transfers, suspensions, completions) and update reports to keep the team informed • Reconcile updates received from apprenticeship coordinators and ensure tracking tools and reports remain current, accurate, and audit-ready • Support the Senior Coordinator in the preparation and submission of apprentice bonuses, including tracking eligibility and required documentation • Assist with apprentice-facing communication regarding administrative steps, events, and key milestones • Contribute to the creation and maintenance of SOPs, templates, and internal resources • Manage swag inventory (tracking, reordering, and coordinating distribution to apprentices/events)