Referral Coordinator, Continence Care
Location
Worldwide
Posted
81 days ago
Salary
$55.2K - $82.8K / year
Seniority
Entry Level
No structured requirement data.
Job Description
Referral Coordinator, Continence Care
Coloplast
Title: Referral Coordinator, Continence Care Location: United States Requisition ID 61025 Sales - ComfortMedical Job Description: Responsible for creation and processing of referrals from HCPs and other referral sources into CM database for order confirmations and shipment. Duties include validation of medical files and scanning them into customer accounts within the database along with verifying patients’ insurance benefits by contacting insurance companies and documenting accounts accordingly. Major Areas of Accountability - Process leads from external departments to complete the necessary documentation within CM database - Organize and update customer records by reviewing and validating relevant information received about customers and loading it into the database. - Complete inbound and outbound telephone calls in response to the referral as documented on the correspondence or HCP referral - Responsible for the timely verification of medical insurance benefits for new and existing patients; existing customers with changes in insurance, and reactivated patients - Note in each account a brief and clear summary of insurance information received from the insurance carrier. - Review each medical record received for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature. - Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required period. - Ensure accuracy of components within the files and scanning into the system when applicable. - Research and resolve issues regarding a customer’s order; communicating with HCPs and insurance to gather relevant information and communicating the outcome to various stake holders where appropriate - Complete and/or update all pertinent records in company database using Corporate Compliance Guidelines - Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties - Exceed Quality and Quantity Performance Standards - Establish and maintain effective working relationships with customers and/or co-workers - Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems. - Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc. - Available and flexible in scheduling to meet the changing business requirements of the position (includes working nights and weekend) - Responsible for following good housekeeping and quality procedures - Follows and observes all safety practices - Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other job duties as assigned Basic Qualifications - High school diploma or equivalent. - Minimum of one-year experience in a contact center. - English/Spanish bilingual preferred. - Willingness to engage in telephone direct sales. - Ability to take initiative and work independently. Preferred Qualifications - Ability to interpret instructions and guidelines to make decisions and take necessary actions. - Ability to follow complex instructions and guidelines to specific problems arising in the work area. - Ability to navigate between different computer systems. - Ability to apply instructions and/or guidelines as appropriate in the performance of duties. - Ability to maintain composure during stressful situations occurring because of workloads and/or deadlines. - Ability to communicate effectively (verbal and written). - Ability to determine work priorities. - Ability to work on one’s own initiative to achieve established goals and objectives. Disclaimer The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect: • Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. • Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services. • Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available. • Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. • Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. • Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. • Competitive Compensation: The total (hourly plus performance based incentive) compensation range for this position is $55,227 - $82,841. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation! Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification. 61025 #LI-CM #LI-REMOTE
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Way of Work: Remote Locations: Must live in Indiana (OPEN TO HIRE ANY LEVEL OF THIS JOB FAMILY)To coordinate survey and land functions concerning the contact and negotiation with land owners, their agents or attorneys, for all types of agreements necessary for company operations. This includes the acquisition and/or disposal of land rights, and the negotiation of damage claims from construction, operation and maintenance of Company Facilities. 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Required Qualifications For Position - Years of Related Work Experience - Land Agent I - 1-3 years; 3 years of appropriate work experience. - Land Agent II - 1-3 years of appropriate work experience. - Additional requirement of 1 year experience as a NiSource Land Agent or Contractor for NiSource - Customer service experience. - Excellent communication skills, both verbal and written. - Proficient interpretation and analyses of land documents. - Superior organizational skills. - Analytical and decision-making skills. - Proven positive team player - Demonstrated initiative with results orientation. - Strong problem solving skills. - Compliance with all Local, State and Federal rules, regulations and laws regarding requirements for Real Estate Brokerage Licensing where applicable. - Valid Drivers License Upon Hire Preferred Additional Qualifications for Position - Bachelor's Degree - Experience in acquisition, abstracting and property protection - Leasing and third-party administration Physical Demands The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: - E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish - Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $62,000.00 - $105,000.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date: 2026-04-21 Posting End Date (if applicable): 2026-05-06Please note that the job posting will close on the day before the posting end date.



