NiSource

Role Description Leads a team of Customer Care professionals to execute on the vision and strategy for the organization. Delivers outstanding customer service, achieving operating objectives and financial goals according to company standards, policies and procedures. Manages, develops and leads a team with direct report responsibility including Customer Service Representatives, Sr. CSRs, & associates supporting back-office duties. Achieves internal and external survey goals for employees and customers. - Leads employees to achieve superior results, customer advocacy, and a high-performance culture that exemplifies NiSource’s expected employee behaviors, culture and values. - Provides clear expectations to team, giving timely feedback and evaluating performance. - Implements best practices while driving functional consistency, process standardization and operational excellence. - Achieves customer satisfaction goals by planning, teaching, motivating, mentoring and providing feedback to employees. - Maintains team performance through coaching and accountability by planning, monitoring, and observing individual and team performance. - Coaches customer service teams in resolution techniques including identifying problems, leveraging self-service support, using senior representatives and Team Leaders appropriately all in efforts to service customers. - Manages daily operational processes according to NiSource guidelines. - Selects, coaches, and develops team ensuring they are fully equipped with the tools, information, knowledge and skills. - Maintains comprehensive and accurate employee performance documentation. - Identifies employees with advancement potential and provides ongoing development to build skills and capabilities, supporting NiSource’s leadership pipeline. - Ensures scheduling and allocation of customer care resources providing optimum customer service. - Ensures all employees’ compliance with company policies, procedures and required training. - Effectively communicates and collaborates with critical business partners, both internal and external. - Attends all required NiSource training programs on-time. Assists with and leads training as needed. - Ensures all employees complete required training on-time. - Proactively handles escalated customer issues outside of CSR and Sr. CSR scope/authority. - Promotes and assures safe working environments. - Maintains flexibility in work schedule including nights, weekends, holidays, stand-by and emergency support as assigned. - Applicable for Team Leader leading Union represented workforce. - Administers Bargaining Unit contract. - Responds and addresses employee grievances while leveraging Labor Relations support. Qualifications - High School Diploma or equivalent. - 2-3 years of customer service experience. - 2-3 years supervisory experience. - Strong conflict resolution and negotiation abilities. - Positive relations abilities. - PC software proficiency (I.e. Excel, Word, Powerpoint). - Knowledge of call center operations processes and key performance measurements. - Ability to lead and motivate a dispersed workforce, including onsite and remote employees. - Knowledge of State and Federal Gas/Electric Regulations. - Strong verbal and interpersonal skills. - Ability to manage multiple priorities in a fast-paced environment. - Demonstrated integrity and commitment, focusing on detail-orientation, effective follow-up and efficient follow through. - Knowledge and ability to use Customer Care Center tools/systems and applications. - Must reside within 80 miles of one of the offices below. Preferred Additional Qualifications for Position - Bachelor's Degree. Work Authorization - Authorized to work in the United States without requiring sponsorship. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. Salary Range $82,200.00 - $123,200.00 The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Dates - Posting Start Date: 2026-06-02 - Posting End Date: 2026-06-17

Way of Work: Remote Locations: Must live in state of Indiana Job Summary (OPEN TO HIRE ANY LEVEL OF THE JOB FAMILY) To coordinate survey and land functions concerning the contact and negotiation with landowners, their agents or attorneys, for all types of agreements necessary for company operations. This includes the acquisition and/or disposal of land rights, and the negotiation of damage claims from construction, operation and maintenance of Company Facilities. Essential Functions - Contact property owners or their legal representative in order to negotiate and obtain rights-of-way, easements, leases, railroad agreements, options to purchase, etc. - Disburses company funds in payment for land rights and damage settlements to property owners. - Notifies landowners of planned company activity on their property, as needed. - Negotiates relocation of facilities and/or reimbursable projects. - Settles minor damage claims. - Develop knowledge in acquisition of property, easements and leases. - Assists project engineers in establishing construction routes and determining availability for property needed for new or replacement construction. - Acts as liaison when investigating and resolving minor encroachments and landowner complaints. - Negotiates the termination of domestic gas service from local distribution company facilities, converting consumer to alternate fuel source. - Perform routine examination of courthouse records. - Basic ability to interpret land documents while developing more complex knowledge. - Basic knowledge in reading project plans, maps, topographic maps, etc. - Protects the integrity of the company’s land rights by working with developers and third parties. - Collectively provide Land Services support across the organization. - Serves as liaison and representative of NiSource local distribution company with governmental agencies, private organizations and individuals. - Coordinate appraisals, investigates/appraises crop, timber, and property damages caused by maintenance and construction activities, and responds to land owner complaints. - Assists with the training and development of land agents - Draft permit applications clearly and precisely for projects. - Responsible for coordinating and/or conducting monitoring and field investigations needed to support permit applications and assure compliance with existing permits, when applicable. - Participate in project planning process and identify natural resources related regulatory requirements needed for the successful completion of Gas or Electric projects. - Ensures compliance with all regulatory guidelines and company policies and procedures. - Conduct environmental reviews for corporate Land Right Transfer due diligence program. - Attention to detail while working under tight deadlines Support and apply all safety guidelines and be a champion for safety and support a strong safety culture. - Manage and/or assist with the management of third party land agents / contractors - Reviews, for quality and accuracy, land rights agreements and/or permits secured by both in-house and contract land agents / contractors. - Coordinates changes in legal documents with company legal department - Assist in-house and contract land agents / contractors with difficult land right acquisitions / permits - Drives functional consistency process standardization and operational excellence - Has the ability to perform leader functions during times of leader’s absence. Required Qualifications For Position - Years of Related Work Experience - Land Agent I (1-3 years of appropriate work experience.) - - Land Agent II (1-3 years of appropriate work experience.) - Additional requirement of 1 year experience as a NiSource Land Agent or Contractor for NiSource - Customer service experience. - Excellent communication skills, both verbal and written. - Proficient interpretation and analyses of land documents. - Superior organizational skills. - Analytical and decision-making skills. - Proven positive team player - Demonstrated initiative with results orientation. - Strong problem solving skills. - Compliance with all Local, State and Federal rules, regulations and laws regarding requirements for Real Estate Brokerage Licensing where applicable. - Valid Drivers License Upon Hire Preferred Additional Qualifications for Position - Bachelor's Degree - Experience in acquisition, abstracting and property protection Physical Demands The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​ Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: - E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish - Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $62,000.00 - $105,000.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date: 2026-04-21 Posting End Date (if applicable): 2026-05-06Please note that the job posting will close on the day before the posting end date.

Way of Work: Remote Locations: Must live in Indiana (OPEN TO HIRE ANY LEVEL OF THIS JOB FAMILY)To coordinate survey and land functions concerning the contact and negotiation with land owners, their agents or attorneys, for all types of agreements necessary for company operations. This includes the acquisition and/or disposal of land rights, and the negotiation of damage claims from construction, operation and maintenance of Company Facilities. Essential Functions - Contact property owners or their legal representative in order to negotiate and obtain rights-of-way, easements, leases, railroad agreements, options to purchase, etc. - Disburses company funds in payment for land rights and damage settlements to property owners. - Notifies landowners of planned company activity on their property, as needed. - Negotiates relocation of facilities and/or reimbursable projects. - Settles minor damage claims. - Develop knowledge in acquisition of property, easements and leases. - Assists project engineers in establishing construction routes and determining availability for property needed for new or replacement construction. - Acts as liaison when investigating and resolving minor encroachments and landowner complaints. - Negotiates the termination of domestic gas service from local distribution company facilities, converting consumer to alternate fuel source. - Perform routine examination of courthouse records. - Basic ability to interpret land documents while developing more complex knowledge. - Basic knowledge in reading project plans, maps, topographic maps, etc. - Protects the integrity of the company’s land rights by working with developers and third parties. - Collectively provide Land Services support across the organization. - Serves as liaison and representative of NiSource local distribution company with governmental agencies, private organizations and individuals. - Coordinate appraisals, investigates/appraises crop, timber, and property damages caused by maintenance and construction activities, and responds to land owner complaints. - Assists with the training and development of land agents - Draft permit applications clearly and precisely for projects. - Responsible for coordinating and/or conducting monitoring and field investigations needed to support permit applications and assure compliance with existing permits, when applicable. - Participate in project planning process and identify natural resources related regulatory requirements needed for the successful completion of Gas or Electric projects. - Ensures compliance with all regulatory guidelines and company policies and procedures. - Conduct environmental reviews for corporate Land Right Transfer due diligence program. - Attention to detail while working under tight deadlines Support and apply all safety guidelines and be a champion for safety and support a strong safety culture. - Manage and/or assist with the management of third party land agents / contractors - Reviews, for quality and accuracy, land rights agreements and/or permits secured by both in-house and contract land agents / contractors. - Coordinates changes in legal documents with company legal department - Assist in-house and contract land agents / contractors with difficult land right acquisitions / permits - Drives functional consistency process standardization and operational excellence - Has the ability to perform leader functions during times of leader’s absence. Required Qualifications For Position - Years of Related Work Experience - Land Agent I - 1-3 years; 3 years of appropriate work experience. - Land Agent II - 1-3 years of appropriate work experience. - Additional requirement of 1 year experience as a NiSource Land Agent or Contractor for NiSource - Customer service experience. - Excellent communication skills, both verbal and written. - Proficient interpretation and analyses of land documents. - Superior organizational skills. - Analytical and decision-making skills. - Proven positive team player - Demonstrated initiative with results orientation. - Strong problem solving skills. - Compliance with all Local, State and Federal rules, regulations and laws regarding requirements for Real Estate Brokerage Licensing where applicable. - Valid Drivers License Upon Hire Preferred Additional Qualifications for Position - Bachelor's Degree - Experience in acquisition, abstracting and property protection - Leasing and third-party administration Physical Demands The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​ Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: - E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish - Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $62,000.00 - $105,000.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date: 2026-04-21 Posting End Date (if applicable): 2026-05-06Please note that the job posting will close on the day before the posting end date.

Way of Work: Remote Locations: Must live in Ohio Job Summary (OPEN TO HIRE ANY LEVEL OF THE JOB FAMILY) To coordinate survey and land functions concerning the contact and negotiation with landowners, their agents or attorneys, for all types of agreements necessary for company operations. This includes the acquisition and/or disposal of land rights, and the negotiation of damage claims from construction, operation and maintenance of Company Facilities. Essential Functions - Contact property owners or their legal representative in order to negotiate and obtain rights-of-way, easements, leases, railroad agreements, options to purchase, etc. - Disburses company funds in payment for land rights and damage settlements to property owners. - Notifies landowners of planned company activity on their property, as needed. - Negotiates relocation of facilities and/or reimbursable projects. - Settles minor damage claims. - Develop knowledge in acquisition of property, easements and leases. - Assists project engineers in establishing construction routes and determining availability for property needed for new or replacement construction. - Acts as liaison when investigating and resolving minor encroachments and landowner complaints. - Negotiates the termination of domestic gas service from local distribution company facilities, converting consumer to alternate fuel source. - Perform routine examination of courthouse records. - Basic ability to interpret land documents while developing more complex knowledge. - Basic knowledge in reading project plans, maps, topographic maps, etc. - Protects the integrity of the company’s land rights by working with developers and third parties. - Collectively provide Land Services support across the organization. - Serves as liaison and representative of NiSource local distribution company with governmental agencies, private organizations and individuals. - Coordinate appraisals, investigates/appraises crop, timber, and property damages caused by maintenance and construction activities, and responds to land owner complaints. - Assists with the training and development of land agents - Draft permit applications clearly and precisely for projects. - Responsible for coordinating and/or conducting monitoring and field investigations needed to support permit applications and assure compliance with existing permits, when applicable. - Participate in project planning process and identify natural resources related regulatory requirements needed for the successful completion of Gas or Electric projects. - Ensures compliance with all regulatory guidelines and company policies and procedures. - Conduct environmental reviews for corporate Land Right Transfer due diligence program. - Attention to detail while working under tight deadlines Support and apply all safety guidelines and be a champion for safety and support a strong safety culture. - Manage and/or assist with the management of third party land agents / contractors - Reviews, for quality and accuracy, land rights agreements and/or permits secured by both in-house and contract land agents / contractors. - Coordinates changes in legal documents with company legal department - Assist in-house and contract land agents / contractors with difficult land right acquisitions / permits - Drives functional consistency process standardization and operational excellence - Has the ability to perform leader functions during times of leader’s absence. Required Qualifications For Position - Years of Related Work Experience - Land Agent I (1-3 years of appropriate work experience.) - Land Agent II (1-3 years of appropriate work experience.) - Additional requirement of 1 year experience as a NiSource Land Agent or Contractor for NiSource - Customer service experience. - Excellent communication skills, both verbal and written. - Proficient interpretation and analyses of land documents. - Superior organizational skills. - Analytical and decision-making skills. - Proven positive team player - Demonstrated initiative with results orientation. - Strong problem solving skills. - Compliance with all Local, State and Federal rules, regulations and laws regarding requirements for Real Estate Brokerage Licensing where applicable. - Valid Drivers License Upon Hire Preferred Additional Qualifications for Position - Bachelor's Degree - Experience in acquisition, abstracting and property protection Physical Demands The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​ Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: - E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish - Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $62,000.00 - $105,000.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date: 2026-04-21 Posting End Date (if applicable): 2026-05-06Please note that the job posting will close on the day before the posting end date.

• Manages, analyzes, and reconciles all data related to time and attendance reporting • Executes clerical duties, including preparation of documents, reports, and attendance packets • Trains new employees on time and attendance policies, procedures, and tracking systems • Implements new technologies related to time and attendance management • Prepares and maintains employee attendance files