• Customer service through electronic channels. • Being able to communicate effectively both verbally and in writing. • Able to sense other people’s emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); • Projecting a positive image of the company and brand. • Implementing changes using your creativity and focus on process improvement. • Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process. • Using time effectively and prioritize the daily tasks accordingly. • Sharing with all team members any relevant knowledge obtained through customer interactions. • Attending training sessions. • Arranging working schedules with colleagues flexibly, according to business needs. • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis. • Providing assistance to new colleagues whenever possible. • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. • Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description This is a part-time (up to 20 hours a week) work-from-home position Overall Purpose: A Return-to-Work Specialist to facilitate the safe and timely return of disabled employees to their job with their employer. This role involves interaction with employers and workers throughout the return-to-work process promoting overall employee wellbeing. Key Responsibilities: Key responsibilities include providing vocational assistance such as return-to-work follow-up, providing information about employer, regional and national benefits and general administrative activities to determine employee eligibility and set up cases. Case management is also a significant part of the role, using an interactive process to collaborate with employers and employees, and using motivational interviewing techniques with workers. Responsible for initial contact and case set up and subsequent contact through one month after return to work. Tailer support activities for each worker based on their limitations and restrictions and essential job functions, recovery and return to work date. Determine eligibility for internal programs (Pregnancy, ADA, STD). Providing vocational assistance such as return-to-work follow-up, and/or providing connection to support resources such as Social Determinates of Health (SDOH) resources, EAP, local and federal programs. Reporting and communication duties include documenting activities, providing information about workers in reports, keeping workers informed, and communicating with employers about restrictions. Auditing of case records for accuracy and timeliness. Qualifications Requirments: - Two years experience providing return to work support for employees including return-to-work plan development or case management, implementation of plan and follow up. - Two years experience in customer service or account management, ideally working directly with employers. - Return to work certification or the ability to obtain certification within two years of start of role. - High school diploma or equivalent required. Bachelor’s degree preferred. Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $25.00-$28.00 and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-AV1

• Provide exceptional customer care and support to care organizations • Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system) • Provide high-quality assistance to customers with their various questions related to using and refilling robots, handling alarms, and operating the Telecare system • Remote corrections and other alarms in the background system • Escalating possible issues to tier 2 when unable to resolve the issue • Prioritize and coordinate tasks and assignments • Documenting each call with relevant and necessary information

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Security Operations Analyst 2 About the Role We are seeking a motivated and experienced Security Analyst 2 to join our growing Cybersecurity Operations team. This role is ideal for a mid-level analyst who thrives in a fast-paced environment and is passionate about improving detection capabilities, mentoring junior analysts, and fine-tuning security tools and processes. As a Security Analyst 2, you will play a critical role in managing security alerts, responding to high-priority incidents, and contributing to the continuous improvement of our security operations. You will also have the opportunity to specialize in areas such as Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), or remain a Generalist with a focus on analysis. Key Responsibilities - Monitor and manage the security alert queue during assigned shifts, ensuring timely triage and response. - Investigate and respond to critical and high-priority tickets in accordance with established Standard Operating Procedures (SOPs). - Collaborate with senior team members to build and tune detections, refine EDR policies, and optimize alerting mechanisms. - Provide mentorship and guidance to Junior Security Analysts, helping them grow their technical and analytical skills. - Contribute to the continuous improvement of incident response workflows, documentation, and playbooks. - Participate as one of the primary responders during Incident Response and post-incident reviews, ensuring lessons learned are captured and applied. - Assist in the development and maintenance of security metrics and reporting. Potential Specializations While this role starts with a generalist focus, candidates may grow into one or more of the following specialization tracks: - Generalist (Analysis): Broad focus on alert triage, incident response, and threat hunting. - Detection Engineering: performing deeper investigations and automating processes to assist with alerting. - EDR (Endpoint Detection and Response): Focus on endpoint telemetry, policy tuning, and threat containment. - SIEM (Security Information and Event Management): Develop and tune correlation rules, dashboards, and log ingestion pipelines. Qualifications Required: - 2–4 years of experience in a SOC or cybersecurity operations role. - Strong understanding of security principles, threat detection, and incident response. - Experience with EDR platforms (e.g., CrowdStrike, SentinelOne, Microsoft Defender). - Familiarity with SIEM tools (e.g., Splunk, Sentinel, QRadar). - Ability to analyze logs, alerts, and network traffic to identify malicious activity. - Excellent communication and documentation skills. Preferred: - Experience mentoring or training junior team members. - Scripting or automation experience (e.g., Python, PowerShell). - Relevant certifications (e.g., Security+, CySA+, GCIA, GCIH, or equivalent). - Good English written and spoken level is required as working in an international team. Documentation and meetings are done in English. Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. - Competitive, above-average compensation - Global tourist: With us, you can also work from abroad from time to time - Flexible working time models, home office - Attractive benefits, e.g. company pension scheme or various health offers - A modern environment in which the "you" is part of it - Open feedback culture, flat hierarchies and a motivated team - Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!