Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description This is a part-time (up to 20 hours a week) work-from-home position Overall Purpose: A Return-to-Work Specialist to facilitate the safe and timely return of disabled employees to their job with their employer. This role involves interaction with employers and workers throughout the return-to-work process promoting overall employee wellbeing. Key Responsibilities: Key responsibilities include providing vocational assistance such as return-to-work follow-up, providing information about employer, regional and national benefits and general administrative activities to determine employee eligibility and set up cases. Case management is also a significant part of the role, using an interactive process to collaborate with employers and employees, and using motivational interviewing techniques with workers. Responsible for initial contact and case set up and subsequent contact through one month after return to work. Tailer support activities for each worker based on their limitations and restrictions and essential job functions, recovery and return to work date. Determine eligibility for internal programs (Pregnancy, ADA, STD). Providing vocational assistance such as return-to-work follow-up, and/or providing connection to support resources such as Social Determinates of Health (SDOH) resources, EAP, local and federal programs. Reporting and communication duties include documenting activities, providing information about workers in reports, keeping workers informed, and communicating with employers about restrictions. Auditing of case records for accuracy and timeliness. Qualifications Requirments: - Two years experience providing return to work support for employees including return-to-work plan development or case management, implementation of plan and follow up. - Two years experience in customer service or account management, ideally working directly with employers. - Return to work certification or the ability to obtain certification within two years of start of role. - High school diploma or equivalent required. Bachelor’s degree preferred. Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $25.00-$28.00 and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-AV1

• Provide exceptional customer care and support to care organizations • Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system) • Provide high-quality assistance to customers with their various questions related to using and refilling robots, handling alarms, and operating the Telecare system • Remote corrections and other alarms in the background system • Escalating possible issues to tier 2 when unable to resolve the issue • Prioritize and coordinate tasks and assignments • Documenting each call with relevant and necessary information

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Security Operations Analyst 2 About the Role We are seeking a motivated and experienced Security Analyst 2 to join our growing Cybersecurity Operations team. This role is ideal for a mid-level analyst who thrives in a fast-paced environment and is passionate about improving detection capabilities, mentoring junior analysts, and fine-tuning security tools and processes. As a Security Analyst 2, you will play a critical role in managing security alerts, responding to high-priority incidents, and contributing to the continuous improvement of our security operations. You will also have the opportunity to specialize in areas such as Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), or remain a Generalist with a focus on analysis. Key Responsibilities - Monitor and manage the security alert queue during assigned shifts, ensuring timely triage and response. - Investigate and respond to critical and high-priority tickets in accordance with established Standard Operating Procedures (SOPs). - Collaborate with senior team members to build and tune detections, refine EDR policies, and optimize alerting mechanisms. - Provide mentorship and guidance to Junior Security Analysts, helping them grow their technical and analytical skills. - Contribute to the continuous improvement of incident response workflows, documentation, and playbooks. - Participate as one of the primary responders during Incident Response and post-incident reviews, ensuring lessons learned are captured and applied. - Assist in the development and maintenance of security metrics and reporting. Potential Specializations While this role starts with a generalist focus, candidates may grow into one or more of the following specialization tracks: - Generalist (Analysis): Broad focus on alert triage, incident response, and threat hunting. - Detection Engineering: performing deeper investigations and automating processes to assist with alerting. - EDR (Endpoint Detection and Response): Focus on endpoint telemetry, policy tuning, and threat containment. - SIEM (Security Information and Event Management): Develop and tune correlation rules, dashboards, and log ingestion pipelines. Qualifications Required: - 2–4 years of experience in a SOC or cybersecurity operations role. - Strong understanding of security principles, threat detection, and incident response. - Experience with EDR platforms (e.g., CrowdStrike, SentinelOne, Microsoft Defender). - Familiarity with SIEM tools (e.g., Splunk, Sentinel, QRadar). - Ability to analyze logs, alerts, and network traffic to identify malicious activity. - Excellent communication and documentation skills. Preferred: - Experience mentoring or training junior team members. - Scripting or automation experience (e.g., Python, PowerShell). - Relevant certifications (e.g., Security+, CySA+, GCIA, GCIH, or equivalent). - Good English written and spoken level is required as working in an international team. Documentation and meetings are done in English. Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. - Competitive, above-average compensation - Global tourist: With us, you can also work from abroad from time to time - Flexible working time models, home office - Attractive benefits, e.g. company pension scheme or various health offers - A modern environment in which the "you" is part of it - Open feedback culture, flat hierarchies and a motivated team - Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We’re committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that’s both personal and professional. Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we’re proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support. Job Summary: Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude. Job Location: Remote - USA Main Responsibilities: - Develop and implement strategies to retain existing customers - Communicate with customers via phone, email, and chat to address their concerns and resolve issues - Identify causes of customer dissatisfaction and work to resolve the underlying problems - Work with other departments to resolve customer concerns and ensure timely resolution - Monitor customer retention metrics and report on trends to the management team - Stay up-to-date on product and industry trends to better serve customers - Continuously identify and implement process improvements to deliver better customer experience and improve retention rates Basic Qualifications: - Excellent communication skills, both verbal and written - Proven customer service and/or sales experience, preferably in a retention capacity - Ability to understand and address customer concerns effectively - Strong problem-solving skills - Ability to work in a fast-paced, team-oriented environment - Proficiency with customer management systems and call center technology - High school diploma or equivalent, bachelor’s degree preferred #embrace #remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”