Role Description Our Client is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for homeowners. This role is essential for managing the front-end customer experience, ensuring that every inquiry is handled with professionalism and care. The successful candidate will manage inbound requests, oversee appointment logistics, and support the company’s digital presence through social media and review management. This position requires a proactive individual who can balance administrative precision with high-level interpersonal skills. Key Responsibilities: - Lead Management & Communication - Handles all inbound requests via email and phone calls, answering product availability questions and providing general information. - Manages the scheduling of appointments, ensuring that customer needs are met and calendars are optimized. - Conducts diligent follow-ups on canceled appointments and pending inbound requests to recapture opportunities. - Ensures that scheduled appointments are properly fulfilled and coordinated with the field team. - Marketing & Administrative Support - Manages the company’s social media presence by creating and scheduling posts across various platforms. - Oversees review management, monitoring feedback on sites like Yelp, Angi, and Google to maintain the company’s high reputation. - Submits invoices for rewards programs and handles administrative tasks related to lead generation platforms (Hatch, Thumbtack, Nextdoor). - Supports the Sales Manager with ad hoc projects and administrative tasks as needed. - Digital Tool Coordination - Utilizes a variety of software tools—including Buildertrend, Setmore, and Dialpad—to maintain accurate customer records and communication logs. - Uses Canva and social media tools to maintain brand consistency and engagement. Qualifications - At least two (2) years of dedicated customer service experience. - Fluent or Native English speaking and writing skills are mandatory. - High degree of emotional intelligence (EQ) and the ability to handle customer concerns with empathy and professionalism. - Strong critical thinking skills and the ability to problem-solve in a fast-paced environment. - Must be comfortable navigating CRM systems, scheduling software, and social media platforms. Requirements - Tech Stack - Communication: Dialpad, WhatsApp, Outlook. - Project & Scheduling: Buildertrend, Setmore, Hatch. - Lead Platforms: Yelp, Angi, Thumbtack, Nextdoor, GLSA. - Documentation & Design: PDF Editor, Hover, Word, Excel, Canva. Benefits - Clear bonus structure based on successful appointment setting. - Full-time, long-term remote contract with a reputable US-based company. - Play a key role in a company with a 30-year legacy of excellence. - Immediate Start: Our client is looking to onboard the right candidate right away.

Customer Service Representative Spanish Bilingual - Insurance AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you! What We Offer - Starting Pay: $24.00 – $26.00/hour - Bilingual Fluency: English/Spanish fluency assessment provided - Location Requirement: must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626 - Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 7:00am-7:00pm Monday–Friday, with occasional Saturday shifts between 7:00am-5:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 7:00am-5:00pm will include taking live calls. - Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 7:00am-7:15pm Monday-Friday, and every Saturday between 7:00am-5:15pm. One weekday off will be provided each week. - Comprehensive Benefits Package - Growth & Advancement Opportunities What You’ll Do - Answer inbound calls and assist members with questions related to AAA memberships - Deliver personalized, proactive solutions and recommend valuable products and services - Engage with members using strong communication and a friendly, problem-solving mindset - Think quickly and critically to resolve issues—this is not a scripted environment - Navigate multiple systems and tools while actively listening and multitasking - Maintain a positive, can-do attitude in a fast-paced and evolving environment - Participate in ongoing coaching and development to continually enhance your performance Work-From-Home Requirements - Dedicated, quiet workspace without interruptions. - You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need - Prior customer service experience (recent call center experience preferred) - Bilingual skills in English and Spanish, are required. - Excellent communication skills (written, verbal, and listening) - Ability to multitask and navigate computer systems in real time - A flexible, “can-do” mindset and willingness to adapt to change - High school diploma or GED - Ability to pass a background check and drug screening - Must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626 Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Customer Service Representative - Insurance AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you! What We Offer - Starting Pay: $23.00 – $25.00/hour - Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided) - Location Requirement: must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626 - Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 7:00am-7:00pm Monday–Friday, with occasional Saturday shifts between 7:00am-5:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 7:00am-5:00pm will include taking live calls. - Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 7:00am-7:15pm Monday-Friday, and every Saturday between 7:00am-5:15pm. One weekday off will be provided each week. - Comprehensive Benefits Package - Growth & Advancement Opportunities What You’ll Do - Answer inbound calls and assist members with questions related to AAA memberships - Deliver personalized, proactive solutions and recommend valuable products and services - Engage with members using strong communication and a friendly, problem-solving mindset - Think quickly and critically to resolve issues—this is not a scripted environment - Navigate multiple systems and tools while actively listening and multitasking - Maintain a positive, can-do attitude in a fast-paced and evolving environment - Participate in ongoing coaching and development to continually enhance your performance Work-From-Home Requirements - Dedicated, quiet workspace without interruptions. - You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need - Prior customer service experience (recent call center experience preferred) - Spanish fluency is a plus! - Excellent communication skills (written, verbal, and listening) - Ability to multitask and navigate computer systems in real time - A flexible, “can-do” mindset and willingness to adapt to change - High school diploma or GED - Ability to pass a background check and drug screening - Must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626 Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Wormhole Labs builds Sunrise (sunrisedefi.com), a platform that helps token issuers launch and list their tokens on Solana. We provide onboarding, liquidity provisioning, and integrations with leading Solana apps to ensure smooth and successful onchain launches. As a Trader, you’ll be responsible for deploying and managing capital across a range of strategies on centralized and decentralized venues. What you will do - Execute and manage trading strategies across centralized (CEX) and decentralized (DEX) venues, including AMM pools, concentrated liquidity positions, and order books. - Monitor positions, inventory levels, and P&L in real time; proactively flag risks and execute adjustments to. - Maintain and improve internal trading operations tooling — position trackers, reporting dashboards, hedging workflows, and reconciliation processes. - Stay current on DeFi market structure, protocol mechanics (AMMs, PMMs, lending protocols), and regulatory developments relevant to defi. Requirements - 2–5 years of experience in crypto trading, market-making, or liquidity provisioning — at a trading firm, market maker, or DeFi-native operation. - Solid understanding of AMM mechanics (Uniswap v3/v4, Orca, etc.), order book dynamics, and how liquidity depth affects price impact and slippage. - Strong quantitative and analytical skills; proficiency in Python or similar for data analysis and position monitoring is a plus. - Rigorous approach to risk management — you track exposure, hedge thoughtfully, and escalate early when market conditions shift. - Excellent communication skills; able to represent the team in external counterparty conversations with professionalism and precision. - Self-directed and adaptable — comfortable operating with autonomy across time zones in a remote-first environment. We provide - Prior experience at a DeFi protocol, crypto market maker, or liquidity-as-a-service provider. - Familiarity with Solana ecosystem tooling (Jupiter, Orca, Drift) and EVM DeFi (Uniswap, Aave, Curve). - Algorithmic trading experience (managing systematic trading systems) - Maching learning (e.g. ridge/lasso regression, tree-based regressors, classification) and large data analysis background - Hands-on experience with token launch mechanics — launchpad structures, cliff/vesting schedules, listing coordination across CEX and DEX venues. Note: We will only respond to applications that meet our requirements. If you don't get a response, please assume a polite decline.