• Serve as a point of contact for HCP, Facilities, and other 3rd party inquiries via phone, chat, text, and email. • Manages and processes clinician PRN and contract requests in addition to facility requests, addressing staffing and operational requirements. • Facilitate resolution of escalated concerns by coordinating with internal teams and ensuring timely feedback to HCPs and facilities. • Provide outreach and follow-up support for issues such as rejected timecards, credentialing completion, and recruitment inquiries. • Communicate timecard rejections and admin reviews clearly and empathetically, following established messaging guidelines. • Review, verify, and process timecards based on internal criteria and facility guidelines. • Identify and resolve discrepancies or irregularities in submissions, including those flagged as suspicious or non-standard. • Maintain accurate tracking of timecard statuses using SnapCare systems, ensuring timely handoffs and escalations to Tier 2 teams. • Apply memos and manage Payroll Lock processes in collaboration with team leadership. • Verify HCP credentials, pay rates, and facility alignment for accurate assignment and compensation. • Guide clinicians through the steps of joining SnapCare, including the onboarding and credentialing journey. • Utilize Salesforce to create and manage cases and update HCP profiles as needed. • Collaborate with cross-functional teams to align priorities, resolve complex inquiries, and improve overall service quality. • Participates in ad hoc projects that support recruitment, credentialing, or engagement initiatives, with the goal of enhancing overall HCP experience. • Identify and recommend process improvements for increased operational efficiency and stakeholder satisfaction.

• Customer service through electronic channels. • Being able to communicate effectively both verbally and in writing. • Able to sense other people’s emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); • Projecting a positive image of the company and brand. • Implementing changes using your creativity and focus on process improvement. • Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process. • Using time effectively and prioritize the daily tasks accordingly. • Sharing with all team members any relevant knowledge obtained through customer interactions. • Attending training sessions. • Arranging working schedules with colleagues flexibly, according to business needs. • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis. • Providing assistance to new colleagues whenever possible. • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. • Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description This is a part-time (up to 20 hours a week) work-from-home position Overall Purpose: A Return-to-Work Specialist to facilitate the safe and timely return of disabled employees to their job with their employer. This role involves interaction with employers and workers throughout the return-to-work process promoting overall employee wellbeing. Key Responsibilities: Key responsibilities include providing vocational assistance such as return-to-work follow-up, providing information about employer, regional and national benefits and general administrative activities to determine employee eligibility and set up cases. Case management is also a significant part of the role, using an interactive process to collaborate with employers and employees, and using motivational interviewing techniques with workers. Responsible for initial contact and case set up and subsequent contact through one month after return to work. Tailer support activities for each worker based on their limitations and restrictions and essential job functions, recovery and return to work date. Determine eligibility for internal programs (Pregnancy, ADA, STD). Providing vocational assistance such as return-to-work follow-up, and/or providing connection to support resources such as Social Determinates of Health (SDOH) resources, EAP, local and federal programs. Reporting and communication duties include documenting activities, providing information about workers in reports, keeping workers informed, and communicating with employers about restrictions. Auditing of case records for accuracy and timeliness. Qualifications Requirments: - Two years experience providing return to work support for employees including return-to-work plan development or case management, implementation of plan and follow up. - Two years experience in customer service or account management, ideally working directly with employers. - Return to work certification or the ability to obtain certification within two years of start of role. - High school diploma or equivalent required. Bachelor’s degree preferred. Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $25.00-$28.00 and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-AV1

• Provide exceptional customer care and support to care organizations • Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system) • Provide high-quality assistance to customers with their various questions related to using and refilling robots, handling alarms, and operating the Telecare system • Remote corrections and other alarms in the background system • Escalating possible issues to tier 2 when unable to resolve the issue • Prioritize and coordinate tasks and assignments • Documenting each call with relevant and necessary information