• Provide accurate, timely, and professional service on all customer interactions, maintaining high standards for accuracy and customer satisfaction. • Respond to inbound calls and emails from customers and internal partners using our support platforms. • Assist with order inquiries, product information, and issue resolution throughout the order process. • Collaborate with internal teams to ensure seamless communication and service. • Maintain up-to-date knowledge of PCNA products and services. • Resolve customer concerns professionally and in alignment with company policy. • Offer creative solutions tailored to the customer’s needs. • Document all customer interactions according to standard procedures. • Navigate internal systems to access order details, pricing, and logistics information. • Perform other related duties as assigned.

Overview Entegral is seeking a motivated, adaptable, career-minded teammate who would like to utilize their skill set in a thriving agile-methodology environment. We offer competitive career advancement opportunities, a comprehensive benefits package and promote a work-life balance. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference. ABOUT THE ROLE The Associate Customer Delivery Manager (ACDM) provides product and technical guidance to customers implementing and integrating SaaS solutions supporting the insurance replacement and automotive repair markets. The ACDM is responsible for all aspects of delivery from discovery to onboarding and includes consultation, project management, integration, testing, and training. As a customer-facing self-starter, experience in critical thinking, project management, UI and API product implementation this role plays a critical role in ensuring Entegral is the best in class SaaS organization. ABOUT ENTEGRAL Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral is an integrated software platform that enables communication and collaboration between tens of thousands of collision repair shops, insurance providers and other industry professionals around the world. Owned by Enterprise Mobility, the world’s largest car rental provider and operator of the Enterprise Rent-A-Car® brand, Entegral complements the value of Enterprise’s acclaimed Automated Rental Management System (ARMS®) software by increasing efficiency throughout the claims process. We are a global organization that strives to provide an inclusive environment where all employees can thrive. Our products reflect the diversity of our team and we work to ensure that our products meet the needs of all of our customers. At Entegral, we recognize the value of diverse perspectives in everything we do and strive to ensure employees of all backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. We refine and challenge our Agile mindset through various communities of practice, days of development, and innovation days. Our culture values diversity, engagement, and discovery and we welcome you to join our team. WHAT WE OFFER We are a teleworking-first organization with work from home and hybrid employees. Residents of the following United States are invited to apply for work from home opportunities, as these are the locations Entegral has business licenses: FL, IL, LA, MD, MI, MN, MO, NJ, NY, OH, OR, PA, TN, TX, VA, and WI. Entegral is an equal opportunity employer committed to hiring a diverse workforce. The compensation information below is provided in compliance with job posting disclosure requirements in New York. Pay Range: [$68,500 - $82,200] Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include bonuses. Entegral also offers a benefits package including paid vacation, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing and 401(k) employer match. Responsibilities - Manage multiple medium deliveries and assists with medium to large complex global SaaS API integrations and UI implementations to completion ensuring customer relationship success, working with multiple resources and managing project teams effectively - Creates and manages work plans to deliver contractually defined implementations in the Statement of Work; define and communicate tasks and milestones to track work effectively and communicate openly with internal and external stakeholders at all levels to ensure project status is visible and accessible - Serve as the primary escalation point for owned small/medium projects regarding implementation and product delivery issues and risks; practice effective risk management and change management processes to minimize exposure, working with senior management to implement solutions - Coordinate and/or execute the completion of software setup configuration with project resources, ensuring deliverables and configurations are on time, within budget and meet quality standards - Coordinate and facilitate customer user acceptance testing and product training with customer stakeholders and users - Manage software launch activities with the customer, Product, IT and Contact Center for small/medium deliveries and assist with coordination for large or complex deliveries - Conduct interim and post-project reviews; assess the need for an recommend improvements for future projects; champion new processes and methodologies within the Customer Success, Customer Delivery team and throughout the global enterprise Equal Opportunity Employer/Disability/Veterans #LI-REMOTE Qualifications Required: - Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future - Must be minimum 18 years of age - Bachelor's degree or Technical/Vocational Degree - 2+ years of customer delivery/ customer software integration experience in the SaaS sector including the following: - Managing multiple small to medium API Customer Integrations - Coordinating implementation configuration and testing API integrations and UI products - Implementing and testing system integrations between ​multiple internal and external environments and products - Capturing and sharing key ​integration decisions and insights - Controlling project ​scope, quality, & timeline - Manage customer onboarding, user implementation, and post-launch monitoring - 2+ years of experience implementing, configuring, testing and onboarding external customers onto APIs - 2+ years of experience working hands-on with development teams and product managers in an Agile framework - Experience with Google Suite, MS Office Products - Experience working with JIRA, Confluence, and other enterprise collaboration tools - Must be able to work 8:00am - 5:00pm CT - Must be located in one of the following states: FL, IL, LA, MD, MI, MN, MO, NJ, NY, OH, OR, PA, TN, TX, VA, and WI. Qualified Candidates Should Also Possess: - Strong communication skills, both written and verbal - Strong organizational skills and ability to multitask - Ability to work cross-collaboratively with cross-functional teams in a matrix environment - Proven ability to manage complex team dynamics - Skills at receiving & acting on constructive criticism - Ability to thrive in adaptable environments

• Act as the primary point of contact for a portfolio of WeVideo clients, guiding them through the customer journey from onboarding to renewal. • Proactively monitor customer health and usage data to identify and mitigate churn risks, while also pinpointing opportunities for expansion/upselling by partnering with our sales teams on outreach. • Develop and execute strategic success plans that align WeVideo's platform capabilities with the customer's desired business or educational outcomes. • Track customer usage, feature adoption, and general sentiment within the platform to identify users who may need additional support or training. • Maintain accurate records of all client interactions, activities, and account health within Salesforce for data management and client interactions. • Be the voice of the customer internally, collaborating with Product, Sales, and Marketing teams to improve the user experience, product performance, and overall client satisfaction. • Lead Monthly and Quarterly Business Reviews (QBRs) and high-touch presentations to showcase value and demonstrate ROI. • Cultivate a deep curiosity to go beyond the designated role by creating and curating helpful assets and resources to enhance client support and drive feature adoption.

• Lead, coach, and develop a regional team of Customer Success Managers • Own customer health, renewal readiness, and expansion outcomes • Hire, onboard, and train high-performing customer success professionals • Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering • Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed • Develop regional processes, metrics, and reporting