• Lead, coach, and develop a regional team of Customer Success Managers • Own customer health, renewal readiness, and expansion outcomes • Hire, onboard, and train high-performing customer success professionals • Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering • Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed • Develop regional processes, metrics, and reporting

• Proactively establish long-term, positive communication relationships with parents and promptly report students' progress in academics, college applications, and related areas • Understand each family's concerns, communication preferences, and expectations; provide appropriate guidance and emotional support • Respond and coordinate immediately when issues arise so parents feel understood and supported • Based on changes in a student's learning path or new goals, assist in matching relevant support products such as courses, mentoring services, or external resources • Collect feedback and help optimize service processes to improve customer satisfaction and referral rates • Collaborate with college advisors, former admissions officer consultants, and program managers/teachers to ensure services meet family needs • When the coaching team develops a college counseling pathway, school-selection plan, or application strategy for a student, ensure family needs and considerations are communicated and reflected in the plan • Track key data such as service completion rates, parent communication records, and student status; proactively identify service risks and intervene to coordinate • Provide feedback on family needs to academic, curriculum, and operations teams • Coordinate information flow between internal mentors and external parents to ensure consistent messaging and a unified pace

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market leading content and technology. Our top-notch team works closely with law enforcement, corrections, fire, and EMS professionals to better address today’s challenges and keep public safety personnel coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work Lexipol’s Grant Team provides customized solutions enabling applicants to tap into federal, state, and private grants. More than $600 billion in nationwide grants is available to public safety agencies and local government each year. Few organizations have grants experts on staff, or the time to research opportunities and develop grant applications. We offer three unique grant solutions: GrantFinder, our grant search tool GrantWriter, a retained service program for applicants in need of support for multiple projects and programs on an annual basis GrantManager, a complete end to end retained program for applicants throughout the entire grant lifecycle The CSM – Grants plays a critical role in ensuring the success and renewal of Lexipol’s subscription-based grants products, including GrantFinder, GrantWriter and GrantManager. This role focuses on account management, onboarding, and support of subscription clients, ensuring every customer experiences maximum value and service. The CSM manages administrative workflows, grant alert setup, and coordination of deliverables, serving as a liaison between clients, the Grants team, and internal stakeholders. This is done through working in these areas of focus: Retained Client Account Management (50%) - Manage and fulfill contracted retainer grant subscription services under the GrantWriter and GrantManager programs. - Manage and fulfill one-time grant writing service contracts - Coordinate setup and administration of GrantFinder subscriptions for retained clients. - Support included grant writing and research services, ensuring accuracy and timely delivery. - Review and interpret funding opportunity announcements to identify applicable grants for clients. - Assist with consult calls for prospective departments, offering recommendations and guidance. - Manage onboarding, offboarding, and ongoing support for Retainer Services clients. - Provide research and documentation support to ensure contract deliverables are met. Subscription Account Management (40%) - Oversee the onboarding and offboarding process for GrantFinder subscribers. - Manage client communication, setup, and configuration of grant alerts and calendars. - Troubleshoot technical and account-related issues promptly to ensure seamless client experience. - Maintain accurate account records and service notes in CRM systems. - Provide proactive outreach and training to drive product engagement and satisfaction. Administrative and Team Support (10%) - Submit weekly progress reports summarizing activities, renewals, and client outcomes. - Attend weekly team meetings, client status calls, and check-ins with leadership. - Collaborate with the Grants team to improve process efficiency and cross-functional workflows. - Contribute ideas and feedback to enhance the subscription client experience and service quality. Requirements: To be considered for this role, you will have this experience: - 1–3 years of professional experience in a local government, nonprofit, or related administrative environment. - Proven ability to manage multiple client accounts with attention to detail and timely delivery. - Strong written and verbal communication skills, with a customer service orientation. - Demonstrated organizational and administrative skills, including accurate recordkeeping. - Comfort using technology tools and CRM databases for tracking and reporting. - Proactive problem-solving ability and a commitment to quality and accountability. Preferred Experience: - Experience working with grants or funding programs in a local government or nonprofit context. - Familiarity with public sector administration or grant compliance best practices. - Experience with subscription-based customer success or account management. - Prior experience using CRM systems and grant management software. Target Outcomes/Target Results - Achieve 80% or higher renewal rate for subscription products. - Complete 90% of grant services within 12 months of contract start. - Maintain a rollover rate of 10% or less across assigned accounts. - Ensure all onboarding/offboarding processes are completed within defined SLAs. - Deliver timely and accurate reports on client activity, renewals, and service fulfillment. Employee Value Proposition - Quarterly commission opportunities - Play a vital role in helping municipalities secure funding for critical projects that improve communities. - Collaborate with an experienced, mission-driven Grants team dedicated to professional growth and impact. - Gain exposure to both public sector operations and funding strategy, learning from industry experts. - Work in a company that values innovation, teamwork, and continuous improvement. - Benefit from leadership support and mentorship opportunities that encourage skill development. The Environment - Reports to a manager with extensive experience in grants and long tenure at Lexipol. - Collaborative, high-performing team that values purpose-driven work and shared success. - Engaging environment with teammates passionate about helping agencies secure funding. - Regular interaction with marketing, sales, and operations teams supporting public safety initiatives. - Hybrid or remote work flexibility with regular team check-ins and virtual collaboration. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The base salary compensation is $75,000 plus quarterly commission. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 10,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.#LI-KD1

Über TradeLink TradeLink baut die führende Plattform für kollaborative Logistikprozesse in Europa. Unser Anspruch geht über Prozessdigitalisierung hinaus: Wir entwickeln TradeLink AI-first vom operativen Tool zum strategischen Steuerungs-Layer für Entscheider und ihre Teams in der Logistik. Genau daran arbeiten wir jeden Tag – gemeinsam mit über 10.000 aktiven Firmen aus Industrie, Handel und Logistik. Bei TradeLink arbeitest du an echten operativen Problemen einer der komplexesten Branchen Europas – mit messbarem Impact bei unseren Kunden. Du bekommst Verantwortung, kurze Entscheidungswege und ein Umfeld, das Ownership und Exzellenz ernst nimmt. Wenn du nicht einfach irgendeinen Job suchst, sondern Teil eines ambitionierten SaaS-Wachstumsunternehmens werden willst, bist du hier richtig. Als (Senior) Customer Success Manager (all genders) treibst du bei TradeLink echten Kundenerfolg – von starkem Onboarding bis zur skalierenden Nutzung unseres AI-basierten Produkts. Du arbeitest eng mit deinen Kund:innen zusammen, schaffst messbaren Mehrwert und entwickelst dein Kundenportfolio strategisch weiter. In unserer aktuellen Wachstumsphase hast du die Chance, Ownership zu übernehmen, Dinge auszuprobieren und die Zukunft der digitalen Logistik aktiv mitzugestalten. Dein Hiring Manager ist Daniel, Team Lead Customer Success. Deine Talent Acquisition Partnerin ist Mareike. Aufgaben - Du agierst als strategische:r Berater:in für unsere Kund:innen, verstehst ihre Geschäftsziele und sorgst für frühen Mehrwert sowie nachhaltigen Impact. - Du baust vertrauensvolle Kundenbeziehungen auf, entwickelst Projekt-Champions auf Kundenseite und identifizierst relevante Stakeholder. - Du stellst die unternehmensweite Einführung von TradeLink sicher und begleitest Kund:innen bei der Nutzung unseres AI-gestützten Produkts, indem du strukturiertes Change Management anwendest und Akzeptanz im gesamten Unternehmen schaffst. - Du übernimmst die End-to-End-Verantwortung für Roll-outs entlang der gesamten Customer Journey – inklusive Partner-Aktivierung. - Du identifizierst, verstehst und formulierst Nutzeranforderungen klar, um eine kundengetriebene Weiterentwicklung unserer AI-basierten Produktfeatures zu ermöglichen. - Du erkennst Upselling- und Cross-Selling-Potenziale innerhalb deines Kundenportfolios und treibst deren Umsetzung proaktiv voran. - Du arbeitest eng mit dem Sales-Team zusammen, bewertest neue Opportunities und leistest einen aktiven Beitrag zum Wachstum des Umsatzes deines Kundenportfolios Qualifikation - Du bringst mindestens 3 Jahre Erfahrung in einer kundenorientierten Rolle in einem digitalen Umfeld mit – idealerweise im B2B-SaaS-Bereich (Erfahrung in der Logistikbranche ist ein Plus). - Du hast nachweisliche Erfahrung im strukturierten Onboarding und Roll-out von Kund:innen oder ähnlichen Projekten und fühlst dich dafür verantwortlich, dass neue Kund:innen erfolgreich mit dem Produkt starten und echten Mehrwert erzielen. - Erfahrung im Identifizieren und Realisieren von Upselling- und Expansion-Potenzialen innerhalb eines Kundenportfolios ist von Vorteil. - Du hast bereits in dynamischen, schnell wachsenden Umfeldern gearbeitet, z. B. in Start-ups, Scale-ups oder im Consulting, und behältst auch bei hoher Geschwindigkeit den Überblick. - Du bist ein:e Teamplayer:in mit Hands-on-Mentalität und verstehst dich nicht als reine Support-Rolle, sondern als strategische Schnittstelle zwischen Kund:innen, Produkt und Sales. - Du verfügst über ausgeprägte analytische Fähigkeiten, bist sehr gut selbstorganisiert und kannst Prioritäten souverän setzen. - Du kommunizierst verhandlungssicher auf Deutsch und Englisch; weitere europäische Sprachen sind ein Plus. Benefits - Impact, Innovation & Ownership: Gestalte den Aufbau unseres schnell wachsenden B2B2 SaaS-Startups in der Logistik. Beeinflusse Produkt, Kundenlösungen, Wachstum und Marke. Wir handeln schnell, denken groß und lösen echte Probleme. - Flexibilität & Remote-First: Flexibles Arbeiten – remote oder in unseren Offices in München und Berlin. Unser virtuelles Office verbindet uns und unterstützt uns effizient zusammenzuarbeiten. - Lernen & Wachsen: Erhalte kontinuierliches Feedback, 360°-Reviews und arbeite eng mit erfahrenen Gründern und Führungskräften zusammen. - Leidenschaftliches Team: Sei Teil eines motivierten, unterstützenden Teams, das Klarheit, Ownership und echten Impact lebt. - Kultur & Zusammenhalt: Inklusiv, divers und voller Spaß – von virtuellen Team-Events bis zu unvergesslichen Offsites. Wir leben starken Zusammenhalt. - Erfolgsbeteiligung: Mit unserem VSOP-Programm profitierst du vom Wachstum und den Erfolgen des Unternehmens. Klingt nach einem Match? Dann lass uns sprechen. Auch wenn du dir nicht zu 100 % sicher bist, ob du alle Kriterien erfüllst, möchten wir dich ausdrücklich ermutigen, dich trotzdem zu bewerben. Neugier, Begeisterung für digitale Innovation, Lernbereitschaft, Teamgeist und eine echte Growth-Mindset-Mentalität sind für uns am wichtigsten. TradeLink ist fest davon überzeugt, dass Vielfalt eine große Stärke ist, und setzt sich für ein respektvolles, sicheres und offenes Umfeld für alle ein, die bei oder mit uns arbeiten. Um unbewusste Vorurteile im Bewerbungsprozess zu reduzieren, kannst du dein Bewerbungsfoto gern weglassen. Mehr zur Datenverarbeitung findest du in unserer Datenschutzerklärung für Bewerber:innen.