• The Support Account Manager (SAM) is the named, dedicated, post-sales relationship owner for a portfolio of Tintri's strategic enterprise customers. • The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles. • The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer). • The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise). • The SAM owns the customer's stewardship outcome.

• Coordinate sales activities with commercial staff and management • Collaborate with directors / VPs of allied business units to ensure goals and objectives are aligned company wide • Develop and execute an annual business plan for the promotion and sale of Tensar Solutions • Collaborate with business leaders and commercial teams to effectively market new and existing products. • Develop value propositions, messaging, and go-to-market strategies • Develop annual goals and strategic initiatives that are measurable and accountable • Work with technology to commercialize research to support and enhance the value proposition of Tensar solutions, including preparation of sales materials • Identify market needs and customer problems that may translate into new technologies, features or services for CMC • Maintain up-to-date knowledge of market trends and pricing to ensure quotes are competitive and reflective of current market conditions • Identify and prioritize organic and inorganic business opportunities to fill gaps , enter new markets/products and/or complement existing offerings based the company’s strategic goals, competitive position, and internal capabilities • Develop strategic insights that unlock potential value; translate insights to inform buy/build/partner and market-entry/ expansion decisions • Develop technical and sales strategies (design & pricing) for success on critical projects.

• Manage the daily workflow and be the bridge between internal teams and partner institutions. • Oversee contracted campaigns from kickoff to completion. • Develop comprehensive production schedules and monitor progress against milestones. • Input and follow up on all project related tasks for internal team leads. • Act as the primary point of contact for clients and internal teams, providing regular updates. • Review all projects for quality control before client submission. • Review digital marketing plans for budget oversight and profitability. • Maintain meeting agendas and take detailed notes during meetings. • Manage communications with vendors on physical deliverables and route proofs.

• Manage and grow a portfolio of existing SMB clients • Serve as primary relationship manager and trusted advisor • Identify opportunities to expand clients' technology footprint • Deliver solutions that drive measurable value