Role Description At Scale-X Solutions, we’re looking for a highly organized and people-driven Operations & Account Team Lead to help manage client relationships, oversee daily operations, and support team performance. This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management. If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit. - Oversee daily account operations and ensure smooth client servicing - Manage and support a team of Virtual Assistants and/or support staff - Act as the main point of contact for assigned client accounts - Build strong client relationships through proactive communication and problem-solving - Coordinate internal teams to ensure tasks, timelines, and deliverables are met - Monitor account performance, team productivity, and client satisfaction - Handle escalations and provide operational solutions when needed - Identify opportunities to improve processes and client retention - Assist with onboarding new accounts and maintaining long-term partnerships - Collaborate closely with management to ensure operational excellence Qualifications - At least 3 years of experience in operations, account management, customer success, or team leadership - Previous experience handling teams in a remote/work-from-home setup is highly preferred - Strong client communication and stakeholder management skills - Background in sales, account management, or client-facing roles is a plus - Ability to multitask, prioritize, and manage multiple accounts/projects - Experience using CRM systems and operational tools - Strong problem-solving, organizational, and leadership skills - Proactive mindset with the ability to work independently - Experience in the NDIS industry is an advantage but not required Benefits - Permanent Work From Home - AU Morning Shift - HMO on your first year - Paid Leave Credits - Supportive and collaborative team environment - No commute, no traffic, no unnecessary office stress - Long-term career growth opportunities

Role Description Scale-X Solutions is on the hunt for an Account Manager Extraordinaire — someone who’s obsessed with building relationships, lives for the thrill of the close, and gets a high from smashing targets. - Own and grow your very own portfolio of clients - Reconnect with past accounts and turn them into fans again - Spot fresh biz opportunities and bring them in - Build long-term partnerships and deliver real value - Keep the love alive: client satisfaction, retention, upsells - Partner with our rockstar VAs and support their growth too Qualifications - 3-5+ years of crushing it in B2B sales/account management - Proven ability to manage and grow multiple client accounts - Top-tier communication, client handling & problem-solving skills - CRM-savvy & thrives in a fast-paced, ever-evolving environment - You’re organized, proactive, strategic — and a total closer Benefits - 100% Work From Home – FOREVER - AU Morning Shift (Hello, work-life balance!) - A fun, supportive, high-performance team culture - HMO on your first year - Paid leaves

• Internal Enablement & Collaboration Partner closely with Delivery Leadership, Client Partner Leads, and client stakeholders to validate and prioritize growth opportunities. • Own and enhance processes that enable leadership and Pod Leads to capitalize on cross-sell and upsell opportunities, ensuring smooth execution of growth initiatives. • Act as a strategic partner, providing insights and actionable recommendations to internal teams, allowing them to solve challenges and drive client growth proactively. • Assist in developing and refining internal frameworks that foster collaboration across Client Success, Delivery, Finance, Billing, and Resource Management teams ensuring that all growth strategies are effectively executed. • Own the end-to-end creation of the cross-sell pitch. You coordinate between the client teams and internal subject matter experts to ensure the story and solution is cohesive, and aligns with the clients overarching strategy. • Partner with with Finance and Resource Management teams to build the pricing scenarios, SOW (Statement of Work), and staffing plans for client expansion opportunities • Join the Client Lead, as needed, to help pitch the cross-sell, providing strategic and commercial support on the offerings being proposed. • Lead cross-functional scenario planning with Finance, Delivery, and Resource Management to engineer renewal structures that balance client satisfaction with company profitability. • Focus on enabling leadership to prioritize sustainable revenue growth through cross-sell and upsell opportunities, helping to exceed revenue and cross-sell ARR targets. • Actively participate in account planning and whitespace mapping efforts to identify potential service expansions and new business opportunities within the Portfolio of clients you work with. • Regularly partner with client finance and account leads to review account performance data to identify growth opportunities, providing critical context and insights to drive business expansion effectively. • Serve as the subject matter expert for client contract comprehension, and ownership of creation of new contracts and statement of works (SOW) for expansion and retention opportunities. • Execute seamless end-to-end processing for every renewal and expansion opportunity, maintaining a high-velocity pipeline and impeccable data integrity in Salesforce. • Collaborate with Revenue Operations, Finance, Shared Services and Marketing teams to ensure alignment on growth initiatives. • Utilize internal tools and reporting systems to help track the effectiveness of growth strategies and cross-sell opportunities. • Provide frequent updates and performance insights to Delivery Leadership, ensuring alignment on growth objectives and continuous progress on key initiatives.

Role Description The Account Manager - Industrial Automation position requires qualifying new accounts and opportunities or to further a relationship or opportunity with existing customers within Aerospace, Entertainment, Government, Water & Wastewater Treatment markets. This role requires someone who is self-sufficient, comfortable working remotely, and is highly motivated to nurture and develop key market verticals. The ideal candidate for this role is someone who has interest (experience preferred) in automation control, specifically PLC & VFDS, motor control, pneumatics, and electrical services. The Account Manager must also effectively leverage both internal and external resources for product and customer service support, thereby maximizing time spent generating revenue producing opportunities. This individual will be supported by an automation team who will be available to assist with opportunity support and project management. In this role you will: - Implement strategy to increase sales and profits from key accounts - Identify opportunities to improve productivity - Understand customer business needs and work closely with our supplier partners to help find solutions to meet those needs - Give presentations on new products, answer questions on products and Company services - Attain or exceed sales and profit budget Qualifications - 4+ years experience preferred - 4 year degree preferred - Strong communication, negotiation, and interpersonal skills - Familiarity with Requests for Information (RFI) and Requests for Proposals (RFP) Requirements This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers. This program allows you to choose and drive your own vehicle, rather than a company-assigned car, and your reimbursements can help you build equity in your vehicle over time. Please note that certain vehicle requirements, such as age and original MSRP, may impact your eligibility for tax-free reimbursement. More information about Graybar's FAVR reimbursement program will be shared upon hire. Benefits - Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. - Life Insurance coverage for you and options for your family. - Save on expenses with Flexible Spending Accounts. - Enjoy our Disability Benefits at no cost to you. - Share in our success with Profit Sharing Plans. - 401(k) Savings Plan with company match to help secure your future. - Paid Vacation & Sick Days to spend time away from work or in case of an illness. - Rest and recharge during our Paid Holidays throughout the year. - Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. - Volunteer with Community Time Off to give back to the community. - Predictable Work Schedules to plan your life: no weekends or nights for most roles. - Celebrate your and others' achievements with our Employee Recognition Program. - Reach your career goals with our Educational Reimbursement and Career Development Programs. - And More Perks that support your well-being and career growth.