Role Description OpenAI seeks an experienced, world-class threat assessment expert to strengthen, evolve, and scale OpenAI’s approach to high-risk safety scenarios involving potential proactive disclosures to law enforcement for threats of violence. As the Lead of Violence Risk & Legal Response, you will be responsible for ensuring that OpenAI threat assessment legal frameworks are based on the highest professional and industry standards, and aligned with legal, regulatory, and human rights standards globally. You will partner closely with teams across OpenAI, including investigations, policy, and safety teams, and engage externally with mental health, behavioural, and law enforcement experts to evaluate individual cases for potential referral and to refine our decision-making legal frameworks. This is a unique opportunity to shape industry-leading standards for how AI platforms responsibly address complex, challenging decisions as we strive to protect our users' privacy while also taking action when needed for public safety. This role is based in the United States and is remote-friendly, though you’re welcome to work from our San Francisco, New York, or Washington, DC offices if desired. - Establishing expert-informed thresholds for law enforcement referrals related to violent activities, and contributing to maturing and growing OpenAI’s efforts to mitigate credible and imminent threat of violence against others. - Advising on high-risk cases, applying behavioral threat assessment expertise to evaluate whether user activity meets criteria for proactive disclosure, while ensuring alignment with legal obligations, privacy protections, and human rights standards. - Engaging external experts (e.g., mental health professionals, behavioral specialists, and law enforcement) to inform case evaluations and continuously refine OpenAI’s legal and assessment methodologies. - Ensuring that OpenAI’s internal protocols, policies, and practices for detecting and assessing potential indicators of violence align with professional and industry standards for behavioral threat assessment and risk management while respecting user privacy and free speech rights. - Representing OpenAI in relevant violence detection and prevention-related external engagements and convening multi-disciplinary experts to advise on recommended guidelines related to law enforcement referrals. - Collaborating with internal teams on other responses to violent activities, including model responses to concerning user content, and threat detection and assessment efforts including triage for identification of priority matters. Qualifications - Deep expertise (15+ years of relevant experience, with significant leadership responsibility) in behavioral threat assessment and targeted violence prevention, with experience applying structured methodologies to evaluate real-world risk across a range of threat scenarios. - Experience building or leading threat assessment or violence prevention programs, including translating complex behavioral signals into practical, defensible frameworks used in operational environments. - Comfortable making or advising on high-stakes, time-sensitive decisions involving potential threats of violence, and can apply sound judgment in ambiguous situations with incomplete information. - Worked closely with law enforcement, legal, security, and multidisciplinary teams, and understand how to navigate the intersection of safety, privacy, and liability in complex cases. - Track record of contributing to or shaping industry standards, research, or training in threat assessment, and can translate that expertise into scalable practices within a technology environment. - Able to distill complex behavioral and investigative insights into clear, structured guidance that improves consistency and decision-making across teams. Company Description OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. - We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Design and implement sales campaigns using a multi-channel approach, monitor campaign progress, and build strong relationships with senior decision makers to drive business development and enhance customer engagement.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Payment Acceptance (PA) Risk Operations at Airwallex is a critical line of defence that protects our merchants, partners and the wider payments ecosystem. Within PA Risk Ops, the Merchant Risk Monitoring (MRM) team is responsible for ongoing monitoring of merchant behaviour post-onboarding - across fraud, credit and brand risk - and for ensuring merchants stay within card scheme and Airwallex risk thresholds. The team works closely with Credit Risk Operations, Consumer Fraud Risk Operations, Product, Data and Commercial teams to balance risk mitigation with a great merchant experience. What you'll do You'll help protect Airwallex and our merchants by running holistic risk reviews on our Business Seller segment, using data, documentation and investigative tools to assess fraud, credit and brand risk. You'll work from risk queues, monitor fraud and dispute trends, partner with merchants on remediation plans, and continuously improve how we manage merchant risk at scale. This role is based in Sydney or Melbourne. Responsibilities: - Assess Fraud, Credit, and Brand Risk: Determine and apply risk exposure calculation methodologies on existing merchants using business credit reports, financial statements, KYB information and investigative research tools. - Monitor Credit, Fraud and Dispute Trends: Support ongoing monitoring of fraud, dispute and chargeback metrics, identify emerging risks, and recommend appropriate mitigations for higher-risk merchants and segments. - Collaborate with Merchants: Work directly with merchants on chargeback or dispute solutions, explain key risk drivers, and provide guidance on best practices and risk performance improvement plans. - Improve Risk Products and Policies: Provide structured feedback and suggestions to enhance merchant risk-related products, rules, policies and processes, partnering with Risk Product, Risk Policy and Data teams where needed. - Enhance Operational SOPs and Training: Contribute to the continuous improvement of SOPs, playbooks and training materials so that merchant risk monitoring decisions are consistent, efficient and well-documented. - Queue Management: Oversee daily queue management of merchant risk monitoring cases, meet SLAs, analyse alert and lead quality, and review decision accuracy to drive better operational outcomes. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - At least 5 years' experience in fraud operations, credit risk, transaction monitoring, chargeback/dispute processing, merchant risk or a related risk operations role (e.g. in fintech, payments, banking, card issuer/acquirer or eCommerce). - Strong analytical and problem-solving skills, with keen attention to detail and the ability to conduct thorough risk assessments using both quantitative metrics and qualitative information. - Demonstrated ability to improve processes, policies or products, such as contributing to SOPs, workflows or risk control enhancements. - Ability to work independently in a fast-paced environment with minimal guidance, while exercising good judgement on when to escalate or seek input. - A collaborative team player, capable of learning new concepts quickly and sharing knowledge with others through documentation, training or peer support. - Excellent written and verbal communication skills, with the ability to discuss key risk indicators and financial performance with internal stakeholders and, where needed, external partners or merchants. Preferred qualifications: - Direct experience with merchant acquiring risk, including fraud, credit or brand risk, and/or hands-on exposure to chargeback and dispute handling processes. - Familiarity with payment processing, card scheme rules and dispute/chargeback thresholds from a merchant or acquirer perspective. - Experience working with risk and analytics tools (e.g. case management systems, BI dashboards, fraud engines or chargeback platforms). - Experience with SQL or similar querying tools to deep-dive into merchant and transaction data (nice to have, not required). Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

Lead regional risk and analytics initiatives, provide analytical support for pricing strategies, and evaluate deals to ensure long-term value creation while collaborating with Sales and Finance to support accurate revenue forecasting.