• Own and manage high‑priority, business‑critical customer escalations through resolution • Serve as the incident lead during severity‑1 and high‑visibility situations, ensuring structured escalation processes are followed • Actively triage incoming critical cases and review long‑running incidents to determine next actions and risk mitigation • Coordinate cross‑functional internal teams and external stakeholders, including leadership, to drive timely resolution • Deliver clear, concise, and executive‑level written and verbal communications throughout the incident lifecycle • Track progress, risks, and dependencies during active incidents and ensure accountability across involved parties • Identify systemic gaps, operational breakdowns, and recurring issues surfaced during incident execution • Escalate internally as needed, up to executive levels, to remove blockers and resolve critical issues • Mentor and guide teams outside the escalation function on critical situation processes when required • Act as a crisis manager during catastrophic or politically sensitive customer events • Contribute to continuous improvement efforts, including process optimization, tooling enhancements, and reporting • Provide detailed incident reporting and insights to support decision‑making and long‑term improvements • Participate in team initiatives, projects, and on‑call rotation to support 24x7 global coverage

What Individualized Care contributes to Cardinal Health Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons. This is a remote position with NYC Health + Hospital . Shift time is 8:00AM-5:00PM Eastern Time Responsibilities: - Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage - Build relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processes - Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program - Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation - Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies - Discuss medication options with physician and patient based on accessibility and availability (outpatient environment) - Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information - Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage - Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral - Extensive patient education/counseling to determine eligibility for assistance - Identify and resolve rejected applications, including accessing comparable drug regimen - Refer patients who do not qualify for programs to other outside assistance. I.e. local charities - Manage drug recovery application process - Monitor and track the value of drugs recovered for billing and reporting processes - Maintain security and confidentiality of patient information Qualifications - Strong written and verbal communication skills with the ability to clearly explain complex processes to patients and providers - Exceptional organizational and follow‑up skills in a high‑volume environment - Self‑starter mindset with the ability to work independently and take ownership of outcomes - Quick learner who can rapidly understand program rules, medication classes, and evolving requirements - Strong analytical and problem‑solving skills - Proven ability to prioritize work and meet deadlines under pressure - High attention to detail and commitment to accuracy - Professional telephone presence and interpersonal skills - Working knowledge of medications, medication classes, common medical conditions, and treatment standards - Solid understanding of hospital and clinic operations and healthcare terminology - Proficiency with Microsoft Excel, Word, and Outlook - 5 years of progressive experience in healthcare operations, pharmacy services, patient assistance programs, care coordination, or a comparable patient‑facing healthcare environment, preferred - Prior experience managing complex workflows independently in a high‑volume setting. preferred - Experience working with low‑income, uninsured, or special‑needs populations is strongly preferred - Experience with social service programs, charitable organizations, or patient financial assistance is a plus - Associate’s or Bachelor’s degree in Healthcare Administration, Health Sciences, Social Services, Business, or a related field, preferred - Pharmacy Technician Certification or formal coursework in pharmacy, hospital operations, or clinical terminology, preferred What is expected of you and others at this level - Applies basic concepts, principles and technical capabilities to perform routine tasks - Works on projects of limited scope and complexity - Follows established procedures to resolve readily identifiable technical problems - Works under direct supervision and receives detailed instructions - Develops competence by performing structured work assignments Anticipated hourly range: $26.90per hour - $30.64per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 6/20/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

• Design, configure, and support contact center systems, including call routing, queue structures, and IVR workflows • Administer and maintain RingCentral (EX and CX), including user management, system configuration, and optimization • Analyze system performance, identify trends, and implement improvements to enhance call quality and operational efficiency • Troubleshoot and resolve complex issues related to telephony, call flows, integrations, and end-user experience • Serve as a key technical resource during incidents, exercising independent judgment to restore service and minimize disruption • Partner with IT, operations, and vendors to implement and enhance contact center capabilities • Contribute to the design, testing, and rollout of RingCentral CX • Document system configurations, workflows, and standard operating procedures

Lingo Telecom, LLC. Advanced Resolution Center Technician Tier III – Location Remote Lingo Telecom, magicJack, UOL, and Credo Mobile, subsidiaries of BRC Group Holdings (Nasdaq: RILY), are a leading cloud communications company as well as a MVNO Cellular phone service provider. They are also the inventors of magicJack and pioneers in voice over IP (VoIP) technology and services. BRC Group Holdings, Inc. (Nasdaq: RILY) is a diversified holding company, including financial services, telecom, and retail, and investments in equity, debt and venture capital. Our core financial services platform provides small cap and middle market companies customized end-to-end solutions at every stage of the enterprise life cycle. Our banking business offers comprehensive services in capital markets, sales, trading, research, merchant banking, M&A, and restructuring. Our wealth management business offers wealth management and financial planning services including brokerage, investment management, insurance, and tax preparation. Our telecom businesses provide consumer and business services including traditional, mobile and cloud phone, internet and data, security, and email. Our retail businesses provide mobile computing accessories and home furnishings. BRCGH deploys its capital inside and outside its core financial services platform to generate shareholder value through opportunistic investments. We are seeking a full-time Advanced Resolution Center Technician Tier III. The hourly rate for this position is $23 - $26 per hour. The Advanced Resolution Center Technician Tier III is an advanced technical position called upon to solve data, VoIP and managed services issues within the Client Services department, handling escalated calls as needed. The ARC Transport – III representative will analyze, troubleshoot and resolve all technical physical issues for repair related, and installation connectivity issues. May remotely troubleshoot customer's equipment or simply educate customers. Responsible for ensuring first call resolution whenever possible. This position is also responsible for all elements related to the coordination of vendor dispatches necessary to install or repair voice and data services for customers. Duties of this position include, but are not limited to the following: - Understands functionality and equipment setting specifications for modems/routers, PBX systems, Hosted/VoIP phones, etc. Comprehends firewall functionality from the responsibility of the client to the company. - Knowledgeable in reading and fully understanding SIP messaging and call PCAPs - Experience troubleshooting Adtrans and performing VoIP debug troubleshooting in Adtrans - Able to troubleshoot and understand the full spectrum of a VoIP network from customer end points to SBCs and soft switches. - Contacts client sites as necessary to coordinate equipment delivery, site access, or other activities necessary to successfully install or repair the voice or data services being provided by Lingo. - Ensures that the appropriate Lingo systems are updated with timely and accurate notes relating to vendor scheduling and site activity. - Perform other tasks as assigned. Education, Experience, and Skills: - 6-8 years of data technology experience and 4+ years of VoIP/telephony experience, or equivalent education/certification; Associate's degree or higher preferred - Strong understanding of telephony technologies across broadband, fiber, and VoIP services - Experience scheduling and coordinating resources and/or vendor appointments - Excellent computer, typing, and time management skills with a high degree of reliability and attention to detail - Strong oral and written communication skills with the ability to present information and respond to questions across all levels of the organization - Solid interpersonal skills with a customer-focused mindset and sensitivity to customer needs - Strong analytical and problem-solving abilities, with the capacity to troubleshoot issues to resolution, interpret varied instructions, and work both independently and collaboratively BRCGH employees enjoy competitive salaries, access to our 401(k) profit sharing retirement plan and our other benefits including paid holidays, vacation, and sick leave, voluntary group medical, dental, and vision insurance, and company paid life and disability coverage.